Hathorne Hill

Pros

• The staff at the rehabilitation center went above and beyond to ensure patients felt safe and cared for, especially those with dementia.
• Amy Merrow, the social worker, provided seamless support during transitions to new assisted living facilities for families.
• The facility is described as clean, spacious, and resembling a hotel, offering private and semi-private rooms that accommodate wheelchairs.
• There are plenty of daily activities available for patients, fostering opportunities for socialization and engagement.
• Patients received timely medication and exceptional care from all levels of therapy during their stay.
• The employees are experienced and focused on their patients' well-being, creating a supportive environment.
• Residents enjoy various activities such as singing, dancing, birthday parties, and field trips organized by the facility.
• The food provided was tasty and catered to the specific dietary needs of residents.

Cons

• The nursing aids were described as incompetent and did not follow good hygiene practices, leading to a negative experience for the resident.
• There were complaints about terrible odors in the rooms and delays in meal service, with some meals being forgotten entirely.
• A resident reported that despite feeling unwell, their health concerns were ignored for several days, resulting in a critical hospitalization for pneumonia.
• A review mentioned dirty conditions in the room and inadequate cleaning from previous occupants, contributing to an overall terrible experience.
• Another reviewer criticized the facility's doctor for being uncaring and focused only on changing the patient's code status rather than providing proper medical attention.

Review

Hathorne Hill Rehabilitation Center has generated a diverse range of reviews from families and patients alike, illustrating the complexities of care facilities and the varied experiences that individuals encounter. Some reviewers laud the center?s compassionate staff, promising rehabilitation programs, and clean environment, while others express dissatisfaction with the quality of care provided.

One heartfelt testimonial comes from a family member who praised the efforts of the staff at Hathorne Hill in caring for their grandmother. Transferred from Cape Cod to benefit from a more tailored rehabilitation experience, her grandmother found solace in an environment that was both secure and accommodating?especially significant for those living with dementia. The reviewer highlighted Amy Merrow, a social worker whose exceptional assistance made transitioning to an assisted living facility almost effortless for their family. The facility's features were also commended; it resembled a hotel with private rooms that stood out for their cleanliness and spaciousness. Moreover, amenities such as an on-site hairdresser and numerous activities fostered opportunities for social interaction among residents.

In contrast to these positive experiences, there are alarming accounts expressing deep concern over patient care at Hathorne Hill. One reviewer described being dissatisfied with nursing aid services due to perceived incompetence amidst poor hygiene standards. They noted troubling odors in their room and chronic delays in meal service?sometimes up to two hours late?without proper communication about their health condition despite being ill with pneumonia. This profound neglect culminated in a critical hospitalization following a knee replacement surgery that the individual felt was poorly managed by the facility.

Other reviews reflect similarly disheartening sentiments regarding physician engagement at Hathorne Hill. A family member recounted how their mother spent six weeks at the rehabilitation center yet only had one conversation with her doctor during this period; they were frustrated by what they perceived as a lack of genuine concern for patient well-being, particularly regarding matters of code status and end-of-life decisions. This particular review showcases a troubling disconnect between patient care expectations and what was reportedly delivered.

Conversely, another family shared a positive narrative about their mother's stay at Hathorne Hill, underscoring its reputation as a newer establishment dedicated to delivering high-quality care in immaculate surroundings. They observed that employees appeared knowledgeable and engaged in providing support grounded in respect for each patient's dignity. Activities such as singing, dancing, birthday parties, and field trips showcased efforts to promote engagement within the community while also recognizing dietary needs with flexibility and attentiveness?a stark contrast to other patients? reports of inadequate food service.

Ultimately, these contrasting experiences reveal critical insights into various aspects of life within Hathorne Hill Rehabilitation Center?both commendable highlights alongside sobering critiques. The presence of skilled staff members who genuinely seem to enjoy working there is overshadowed by accounts detailing systemic issues regarding hygiene practices and medical oversight that can profoundly affect recovery outcomes for vulnerable patients recovering from surgery or illness.

As families consider rehabilitation options like Hathorne Hill, it is vital they weigh these diverse perspectives carefully while seeking a balance between professionalism in caregiving environments versus personal comfort levels experienced by loved ones across varying circumstances within these facilities.

Hospitals

• Danvers State Hospital (0.3 miles)
• Childrens Hospital Peabody (4.3 miles)
• Northeast Hospital Corporation (5 miles)
• Beverly Hospital (5.2 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.8 miles)

Places of Worship

• Danvers Church Of The Nazarene (0.7 miles)
• St Richard Catholic Church (1.2 miles)
• Temple B'Nai Abraham (5.9 miles)
• First Church Nursery School (8.4 miles)
• The Church of Jesus Christ of Latter-day Saints (8.9 miles)
• Lynn Spanish Branch Latter-day Saints (8.9 miles)

Restaurants

• Richardson's Ice Cream (1.6 miles)
• Maggie's Farm (1.9 miles)
• McDonald's (2 miles)
• Mexicali Cantina Grill (2.4 miles)
• Sylvan Street Grille (2.9 miles)
• Kelly's Roast Beef (3 miles)
• Taco Bell (3 miles)

Physicians

• The New England Facial and Cosmetic Surgery Center (1.7 miles)
• Asthma & Allergy Affiliates (1.7 miles)
• NS Physicians Group (3.2 miles)
• Lahey Clinic Peabody (3.6 miles)
• Sports Medicine North (3.6 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (3.6 miles)
• Microsurgical Eye Consultants (4.3 miles)

Cafes

• Perfecto's Caffe (2.8 miles)
• Starbucks (3 miles)
• Starbucks (4.7 miles)
• Caffe Nero (4.9 miles)
• Starbucks (6.1 miles)
• Jaho Coffee & Tea (6.2 miles)
• Starbucks (6.6 miles)

Parks

• Salem Dog Park (5.6 miles)
• Independence Park (5.7 miles)
• Salem Common (6 miles)
• Salem Maritime National Historic Site (6.3 miles)
• Winter Island Park (6.7 miles)
• Middlesex Fells Reservation (7.7 miles)
• Ward Reservation (8.1 miles)

Transportation

• MBTA Salem Station (5.7 miles)