New Horizons at Marlborough LLC

Pros

• Residents at New Horizons at Marlborough enjoy a clean and well-maintained facility with friendly and helpful staff who are attentive to their needs.
• Many residents appreciate the delicious meals and the variety offered, often describing them as amazing.
• The community is praised for its engaging activities and amenities, including exercise programs, arts and crafts, and outdoor walking paths.
• Families feel confident in the constant communication from the staff, which includes newsletters and updates about their loved ones.
• Residents express satisfaction with the unique apartments that reflect individual personalities and preferences.
• The seamless move-in process is highlighted as a positive experience for new residents and their families.
• The affordability of New Horizons at Marlborough compared to other facilities is noted as a significant advantage.
• Overall, many residents recommend New Horizons at Marlborough to others looking for assisted living options due to their positive experiences.

Cons

• There seems to be not enough staff, as the aides do not come at the appointed time consistently.
• The reviewer felt that the memory care facility was not up to standards and needed refurbishment.
• There were stains in the tubs and toilets, leading to concerns about cleanliness.
• Communication problems with services resulted in delays and frustration for some families.
• The service staff was perceived as pushy, wanting things done their way and sometimes coming off grumpy when asked for flexibility.
• Some residents mentioned that portion sizes for meals were too small despite being three-course meals.
• The facility was described as feeling too big and overwhelming for certain residents, making it less suitable for them.

Review

New Horizons at Marlborough has garnered a range of reviews from residents and their families, painting a multifaceted picture of life in this senior living community. Many reviewers highlight the facility's cleanliness and welcoming atmosphere as primary advantages of choosing New Horizons. The apartments are described as unique rather than cookie-cutter, each reflecting the personalities of their inhabitants. This attention to individuality is coupled with a decidedly homey ambiance—complaints about unpleasant odors often associated with older facilities are notably absent here. Instead, visitors comment on how fresh and inviting the space feels upon entry.

The staff at New Horizons shines in numerous testimonials, being consistently characterized as friendly, accommodating, and attentive to the needs of residents. Families appreciate open lines of communication through newsletters and phone calls, ensuring they are kept informed about their loved ones’ wellbeing. One reviewer noted that upon moving in, their father was well taken care of by the staff who addressed any necessities promptly. Another highlighted an effortless move-in process supported by helpful staff who provided carts for transporting furniture—a small but significant detail that added to the positive experience. In addition to individualized care, many clients have praised meal quality, frequently describing the food as delicious with ample variety.

However, some concerns were raised regarding staffing levels at New Horizons. While many praised the staff’s dedication and friendliness, one review pointed out issues with aids not arriving on time consistently. This inconsistency can lead to frustrations regarding care delivery or activities scheduled throughout the day. Despite this issue, overall satisfaction appears prevalent among residents who generally feel well-supported by the personnel catering to their daily needs.

Various amenities available at New Horizons enrich residents' lives significantly; families report numerous engaging activities that keep seniors active both physically and socially. Reviewers mention organized events like exercise classes and social gatherings such as bridge games or musical performances that contribute positively to resident engagement. Some residents expressed joy over their involvement in these activities, reinforcing feelings of community within New Horizons at Marlborough.

In terms of facilities, families commend aspects such as beautifully maintained grounds featuring gardens and walking paths that allow residents to enjoy nature while getting some exercise or fresh air. The outdoor areas are complemented by internal features like a swimming pool set at 80-plus degrees—an inviting touch for recreational use—and other communal spaces designed for relaxation or leisure activities like movie nights.

Despite many positive reviews, not all experiences have been seamless; one family reported issues during their tour related to areas needing refurbishment in memory care units—concerns regarding cleanliness surfaced too—but they acknowledged ongoing construction efforts aimed at enhancement. Nonetheless, most families appear pleased with choice selections made regarding placement for loved ones according to individual needs while finding affordable options amid rising senior living costs.

Ultimately, it seems that while every facility may have room for improvement—with certain operational matters potentially influencing service delivery—the overall sentiment surrounding New Horizons at Marlborough remains largely favorable among current residents and families alike; many would recommend it due to its vibrant community spirit paired with supportive caregiving practices tailored towards enhancing quality living standards among seniors.

Located in Marlborough, Massachusetts, this area offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple cafes such as Starbucks and Panera Bread within a short distance, there are plenty of options for enjoying a cup of coffee or a meal out. Nearby pharmacies like CVS and Walgreens make it easy to access necessary medications and health supplies. There are also several reputable physicians in the vicinity, providing quality medical care. For entertainment, residents can visit theaters like Regal Solomon Pond or AMC Framingham 16. Additionally, there are places of worship, parks, and hospitals within close proximity, ensuring easy access to spiritual support, outdoor recreation, and healthcare services. The presence of transportation options like Logan Express and the commuter rail station in South Acton further enhances accessibility for seniors looking to explore the surrounding areas or travel to nearby cities.

Cafes

• Starbucks (0.9 miles)
• New City Microcre (3.8 miles)
• Starbucks (4.5 miles)
• Panera Bread (5.1 miles)
• Karma Coffee (5.8 miles)
• Panera Bread (6.7 miles)
• The Bagel Table (7.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Big Apple Deli (1.1 miles)
• Longfellow's Wayside Inn (1.9 miles)
• Welly's Restaurant (2.4 miles)
• McDonald's (2.4 miles)
• Domino's Pizza (3.7 miles)
• Horseshoe Pub (3.7 miles)
• Apex Entertainment (4.3 miles)

Physicians

• Charles River Medical Associates Radiology (2.4 miles)
• Post Road Pediatrics (3.5 miles)
• Charles River Medical Associates (5.5 miles)
• Larisa Karpova, MD (6.5 miles)
• New England Eye Center - Framingham (6.6 miles)
• Jacob Goldberg (6.6 miles)
• Framingham Pediatrics (6.7 miles)

Theaters

• Regal Solomon Pond (5.5 miles)
• AMC Framingham 16 (7.1 miles)

Places of Worship

• St Bridget's Church & School (5.8 miles)
• Temple Shir Tikva (8.1 miles)
• St Rose of Lima Parish (8.5 miles)

Parks

• Cushing Memorial Park (6.3 miles)
• Hopkinton State Park (7.4 miles)
• Whitehall State Park (9 miles)

Hospitals

• Whittier Rehabilitation Hospital (6.7 miles)

Transportation

• Framingham Logan Express (7 miles)
• South Acton Mbta Commuter Rail Station (7.3 miles)