Reservoir Center For Health & Rehabilitation
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400 Bolton Street, Marlborough, MA 01752
For more information about senior living options: (844) 490-3973
At Reservoir Center For Health & Rehabilitation, the monthly costs for care reflect a commitment to quality services, albeit at a premium compared to regional and state averages. For semi-private accommodations, the cost is $8,280, significantly higher than the Middlesex County average of $6,395 and the statewide figure of $5,805. Those seeking private rooms will find similar trends, with fees set at $8,880 compared to $6,607 in Middlesex County and $6,090 across Massachusetts. These rates indicate that while Reservoir Center may offer enhanced amenities or specialized care options that justify the higher prices, families should carefully weigh these costs against their options in both the county and state contexts.
| Room Type | Reservoir Center For Health & Rehabilitation | Middlesex County | Massachusetts |
|---|---|---|---|
| Semi-Private | $8,280 | $6,395 | $5,805 |
| Private | $8,880 | $6,607 | $6,090 |
The facility is always clean and quiet, with super caring and professional staff. The case manager and social worker demonstrate exceptional dedication to patient care. Front desk staff are very friendly and welcoming to residents and visitors alike. Residents appreciate the variety of activities provided by the staff to keep them engaged during challenging times. Some staff members go above and beyond in their care for patients, showcasing kindness and compassion. The facility is praised for maintaining a high level of safety during the COVID-19 pandemic. Overall, there are positive experiences reported regarding cleanliness and friendliness within the environment.
The majority of the staff could care less about the patients, leading to a lack of proper support and assistance. Food quality was poor, often served on unappealing styrofoam plates, and did not meet dietary needs. There were long wait times for assistance after pressing the call button, causing significant distress to patients. Patients experienced inadequate hygiene care, being left in soiled conditions for extended periods. Some staff members were rude and lacked the patience necessary for proper patient care. Residents felt confined with limited freedom in activities, impacting their overall experience. Inadequate attention was given to dietary restrictions and preferences, resulting in inappropriate food choices for patients.The reviews of various rehabilitation facilities, particularly the Reservoir Healthcare Center of Marlboro, present a mixed bag of experiences, reflecting both commendable care and significant shortcomings. Beginning with the positive aspects, one reviewer noted their mother received excellent rehabilitation services over a three-week stint at a facility known for its cleanliness, professionalism among staff, and the dedication of case managers and social workers. This reviewer emphasized that despite the challenges posed by the post-COVID environment, the facility's commitment to patient care was exceptional. Positive interactions were noted with two particular staff members who displayed kindness and went above and beyond in their tasks.
However, contrasting opinions emerged regarding staffing attitudes throughout the same facility. One user shared a less favorable experience where they encountered indifference from most staff members towards patient needs. The food served during this stay was described as unappetizing; meals were often presented on styrofoam plates that detracted from appeal while also raising environmental concerns. Moreover, patients faced issues with dietary requirements; for instance, one individual on a low-salt diet received meals that were overly seasoned instead. The reviewer raised critical concerns regarding response times when calling for assistance—reporting that help could take frequently over 15 minutes to arrive—which created anxiety about leaving a loved one unattended.
The contrast in experiences extended to another review stating a long-term resident's satisfaction with living at Reservoir Healthcare Center for seven years. This resident praised the staff for their dedicated efforts during COVID-19 to maintain safety and provide engaging activities despite visitor restrictions. They appreciated daily visits from staff members who ensured residents felt connected even when isolated due to health protocols. Highlighting the warmth of nurses and activity coordinators alike painted a picture of a supportive environment amidst tough circumstances.
Yet again, another relative's experience starkly deviated from these sentiments when they reported egregious lapses in care within just six days of staying at Reservoir. A troubling incident involved their family member being left unattended after an accident due to delays in assistance—an occurrence that not only caused physical distress but also led to emotional humiliation following major surgery. This account illustrated severe inadequacies in both timely support and compassion from certain nursing staff.
Further criticism came concerning general food quality across different establishments mentioned in various reviews. One reviewer expressed discontent with monotonous meal options – identifying instances where patients faced bland diets lacking personal relevance or consideration for health conditions like diabetes, which left no better impression than cafeteria-style dining that failed culinary expectations altogether.
Finally, while some individuals acknowledged beneficial rehabilitation services provided by specific facilities—offering opportunities such as raffles and other incentives—it became clear through all testimonials that consistently kind treatment cannot be guaranteed across every encounter nor setting. Mixed evaluations reflect an overarching sentiment: there exists potential for effective patient-centered care amidst frustrating inefficiencies or unapproachable staff dynamics within rehab facilities like Reservoir Healthcare Center, indicating areas requiring focused improvement if they are to achieve true consistency in compassionate care delivery.
144 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesReservoir Center for Health & Rehabilitation in Marlborough, MA is an exceptional assisted living community that provides a comfortable and enriching environment for its residents. With a wide range of amenities and care services, this center ensures that each individual's needs are met with utmost attention and compassion.
The amenities offered at Reservoir Center are designed to enhance the quality of life for residents. A beauty salon is available on-site for personal grooming and pampering. Cable or satellite TV allows for entertainment and relaxation within the spacious living spaces. The community operated transportation service ensures that residents can easily access nearby destinations while a computer center enables them to stay connected with the digital world. The dining room offers restaurant-style dining, where delicious meals are prepared and served with attention to special dietary restrictions. For physical wellness, there is a fitness room equipped for exercise routines, while gaming rooms provide opportunities for recreational activities. The presence of a garden and outdoor space allows residents to enjoy fresh air and natural beauty. Housekeeping services maintain the cleanliness and tidiness of the premises, ensuring a pleasant living environment. Private bathrooms offer convenience and privacy to residents, while move-in coordination assists new arrivals in settling comfortably into their new home. A small library provides reading materials for intellectual stimulation, and telephone services keep residents connected with loved ones.
Care services at Reservoir Center are comprehensive and personalized to cater to the unique needs of each resident. A 24-hour call system is in place to ensure immediate assistance in case of emergencies while 24-hour supervision provides constant support and peace of mind. Trained staff members assist with activities of daily living such as bathing, dressing, transfers, and other necessary tasks as needed by residents. Medication management is carefully administered by professionals, ensuring proper adherence to prescribed regimes. The mental wellness program prioritizes emotional well-being through engagement initiatives tailored to individual needs.
Reservoir Center is conveniently located near various amenities in close proximity to its location. With 4 cafes, 8 pharmacies, 5 physicians, 14 restaurants, and a theater nearby, residents have easy access to dining options, medical facilities, and entertainment.
With its exceptional amenities, extensive care services, and convenient location near essential facilities, Reservoir Center for Health & Rehabilitation in Marlborough, MA is the ideal assisted living community for individuals seeking comfort, support, and an engaging lifestyle.
At Reservoir Center For Health & Rehabilitation, the monthly costs for care reflect a commitment to quality services, albeit at a premium compared to regional and state averages. For semi-private accommodations, the cost is $8,280, significantly higher than the Middlesex County average of $6,395 and the statewide figure of $5,805. Those seeking private rooms will find similar trends, with fees set at $8,880 compared to $6,607 in Middlesex County and $6,090 across Massachusetts. These rates indicate that while Reservoir Center may offer enhanced amenities or specialized care options that justify the higher prices, families should carefully weigh these costs against their options in both the county and state contexts.
Reservoir Center For Health & Rehabilitation is located at 400 Bolton Street, Marlborough, MA 01752 in Middlesex County, Massachusetts
Reservoir Center For Health & Rehabilitation on seniors.fyi includes 10 photos including images showing interior, living room, dining, bedroom, windows, healthcare, salon, seating area, and more.
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Interior
Decor
Living Room
Building
Bedroom
Windows
Artwork
Exercise Equipment
Salon
