Guardian Angel Senior Services Inc. - Lynnfield

Pros

• The caregivers from Guardian Angel Senior Services are exceptional and go the extra step to care for clients.
• The family who lives out of state is grateful for the care provided by Guardian Angel Senior Services for their 96-year-old Dad.
• Every caregiver sent by Guardian Angel Senior Services was friendly and professional, with no issues regarding scheduling or cancellations.
• The customer had a good initial impression of Guardian Angel Senior Services and was happy with how things turned out.
• The customer had a positive experience with Guardian Angel Senior Services and would consider using them again if needed.

Cons

• The management transfer resulted in late or absent staff and lack of communication.
• The caregivers did not show up on multiple occasions.
• There was a lack of communication between the caregivers and the details provided in the notebook were insufficient.
• The billing process was confusing and required requesting changes.
• Different rates for shift differentials were confusing and made it difficult to understand the bills.
• The shortage of professional caregivers and poor choices made by schedulers caused stress for clients and their families.
• One reviewer does not recommend Guardian Angel Senior Services, claiming they are only out to make money for themselves.
• Despite a good initial impression, there was a lack of commitment from Guardian Angel Senior Services.

Review

Guardian Angel Senior Services is a company that has received mixed reviews from customers. One common complaint among reviewers is the lack of communication and reliability when it comes to scheduling caregivers. Many customers experienced late arrivals or no-shows, which caused a lot of stress and disappointment. The management's transfer to another location seemed to be the catalyst for these issues. Customers expressed frustration with having to personally call other staff members to inform them of the absence, as there was no established protocol in place for such situations.

Another area of concern raised by customers is the billing process. Some reported having to constantly monitor their bills to ensure they were not being charged for dates when caregivers did not show up. There was also a lack of communication between caregivers themselves, with customers being instructed to provide a notebook for them to communicate with each other. However, the information recorded in these notebooks was often inadequate and lacked detail.

Despite these issues, some customers did have positive experiences with Guardian Angel Senior Services. They appreciated the value for money and the fact that it was a family-owned business rather than a large corporate operation. These customers applauded the exceptional care provided by the caregivers, who were described as angels. They were grateful for the support given to their elderly loved ones and felt reassured knowing that their family members were in capable hands.

However, there were also negative experiences shared by some customers. One reviewer mentioned a shortage of professional caregivers and poor decision-making by schedulers when matching caregivers with clients. This resulted in stress and dissatisfaction among both clients and their families.

On balance, it seems that Guardian Angel Senior Services may have room for improvement in terms of communication, reliability, and professionalism. While many customers had positive experiences with friendly and professional caregivers who arrived on time, others faced challenges due to scheduling issues or unsuitable caregiver-client matches.

In conclusion, it is important for prospective clients of Guardian Angel Senior Services to carefully consider these mixed reviews before making a decision. While there are some positive testimonials praising the exceptional care provided by caregivers, there are also concerns raised regarding communication, reliability, and professionalism within the company.

The Lynnfield, Massachusetts area offers a convenient and diverse range of amenities for senior living. With multiple pharmacies including Walgreens and CVS nearby, accessing necessary medications is easily manageable. The presence of various parks such as Middlesex Fells Reservation and Melrose Common provides opportunities for outdoor recreation and relaxation. There are also several dining options available, from casual fast food establishments like Wendy's to more upscale choices like Su Chang's. Additionally, access to healthcare services is readily available with physicians offices such as North Suburban Orthopedic Associates and hospitals like Childrens Hospital Peabody in close proximity. Places of worship are also easily accessible for those seeking spiritual fulfillment. Transportation options include the MBTA Salem Station, offering a convenient way to explore the surrounding areas. Overall, Lynnfield provides a well-rounded environment with an array of amenities for seniors looking to settle in the area.

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.3 miles)

Parks

• Middlesex Fells Reservation (2.1 miles)
• Melrose Common (4 miles)
• Sheepfold, Middlesex Fells Reservation (5.5 miles)
• Salem Dog Park (6.9 miles)
• John M. Devir Park (6.9 miles)
• Salem Common (7.5 miles)
• Salem Maritime National Historic Site (7.6 miles)

Restaurants

• Kelly's Roast Beef (2.3 miles)
• Wendy's (2.3 miles)
• Soc's Icecream (3 miles)
• Hooters (3.2 miles)
• Liberty Bell Roast Beef and Seafood (3.5 miles)
• Su Chang's (4.4 miles)
• McDonald's (4.6 miles)

Cafes

• Starbucks (3 miles)
• Perfecto's Caffe (3.6 miles)
• Starbucks (5.1 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.2 miles)
• Jaho Coffee & Tea (7.5 miles)

Physicians

• North Suburban Orthopedic Associates (3.9 miles)
• Microsurgical Eye Consultants (4.3 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (4.7 miles)
• Lahey Clinic Peabody (4.8 miles)
• Sports Medicine North (4.9 miles)
• Eye Center of the North Shore (5.3 miles)
• NS Physicians Group (6 miles)

Hospitals

• Childrens Hospital Peabody (4.3 miles)
• Danvers State Hospital (5.9 miles)

Places of Worship

• Danvers Church Of The Nazarene (5.3 miles)
• St Richard Catholic Church (5.5 miles)
• The Church of Jesus Christ of Latter-day Saints (5.8 miles)
• Lynn Spanish Branch Latter-day Saints (5.8 miles)
• First Church Nursery School (6.7 miles)

Transportation

• MBTA Salem Station (7.1 miles)
• Ballardvale Mbta Station (7.5 miles)
• Wellington Station (7.9 miles)