Liberty Adult Day and Health

Pros

• Liberty is a fantastic adult day health center.
• The staff are incredibly caring and professional, always ensuring participants feel valued and comfortable.
• The activities are engaging, with medical support tailored to each participant's needs.
• The environment is warm and welcoming, providing peace of mind for participants and their families.
• Lori is an amazing director, always organizing fun activities that keep participants engaged and happy.
• Outings such as bowling, movies, and shopping are regularly offered.
• Liberty ADH includes a memory care component and fosters a safe, inclusive atmosphere where differences are celebrated.
• The facility is clean and bright, with friendly, helpful staff.

Cons

• The facility knew their actions - tossing his food because he wasn't eating quick enough.
• The driver thought it would be cool to hit him and purposely place his seat belt in forms that when he drove or made turns it would choke him.
• The facility took it upon themselves to remove my uncle from the facility prior to any allegations being pursued.
• The steps towards trying to fix it by just turning a blind eye is worse.
• Concerns raised by family members were not addressed.
• Transportation and following personalized care require improvement.
• Our uncle is no longer with us.

Review

New management has become a topic of intense concern for family members who rely on care facilities to look after their loved ones. One family member describes a troubling situation in which a facility allegedly mistreated an elderly relative. The account includes acts such as tossing food when the resident did not finish quickly, which the writer finds disgusting and unacceptable. Further, a driver is accused of violently harming the uncle by hitting him and using a seat belt in a way that could choke him during driving and turns. According to this family, the facility not only allowed these actions but also chose to remove the uncle from the premises before any formal allegations could be pursued. The tone is one of deep anger and disappointment, insisting that better oversight and accountability are essential and that staff should exercise patience and care for residents who cannot feed themselves quickly or independently.

In response to the owner, the same message notes that family members did bring concerns to the facility, but those concerns were not addressed. The family states plainly that their uncle is no longer with them, implying a fatal outcome possibly tied to the treatment he received. The writer expresses a hope that procedures have since been put in place to ensure the safety of residents and to foster the respect and dignity that all people deserve in care settings. The sentiment behind this reply is a call for substantive change and for transparent, proactive measures to prevent similar harm in the future.

Amid these grave concerns, other reviews paint a very different picture of Liberty Adult Day Health (LADH). Liberty is described as a fantastic adult day health center where staff are incredibly caring and professional, consistently making sure every participant feels valued and comfortable. The activities are portrayed as engaging, and medical support is said to be tailored to individual needs. The environment is described as warm and welcoming, providing peace of mind for both participants and their families. Many reviewers emphasize the positive atmosphere and recommend the center for families seeking compassionate care and a sense of community.

A specific, heartfelt testimonial comes from a current participant who describes LIBERTY ADULT DAY HEALTH as a place of substantial personal growth and social connection. The writer explains having had complex medical issues and having spent more than two years at home with limited social interaction before discovering LADH. They credit a supportive social worker and intake coordinator with helping them come to terms with their medical needs, while praising the nursing/medical program and the advocates who stand up for each participant. The writer highlights a robust activity staff that offers a wide variety of outings - bowling, movies, shopping, and more - alongside a memory care component. Importantly, they emphasize feeling cared for, safe, and free to be their true self, with differences celebrated and embraced. The conclusion is a strong invitation to others in similar situations to schedule a tour and experience the caring and supportive atmosphere firsthand.

Beyond individual testimonials, several reviewers repeatedly praise the center's staff and overall environment. People describe Liberty as a great place with very friendly staff, and note that both staff and clients create a fun and engaging atmosphere with frequent activities. Another reviewer commends the professionalism and kindness of the staff and points to the clean, bright facilities as a positive indicator of the care quality. The consistent thread across these messages is a sense of warmth, engagement, and dedication to residents' well-being, with an emphasis on the value and dignity of every participant.

There are also reviews that acknowledge the strengths of the program while offering constructive feedback for improvement. One message highlights the combination of a caring, professional staff and a wide range of activities for both younger and older adults, underscoring the importance of providing comprehensive care that can reassure families about their loved ones. Another similar note emphasizes that the staff are kind-hearted and attentive, and that the environment feels safe and welcoming, with ongoing efforts to tailor activities to individual needs. In the same vein, a reviewer notes the facility's cleanliness and the friendly demeanor of the staff, while still pointing out the need to address transportation and to ensure that personalized care plans are consistently followed.

Taken together, the collection of reviews presents a nuanced portrait of Liberty Adult Day Health. On one hand, there are serious, vocal concerns raised about care practices at another facility and about accountability in handling complaints and safeguarding residents. On the other hand, Liberty emerges in many accounts as a place of genuine warmth, professional care, meaningful activities, and strong support networks for participants and their families. The frequent praise for staff dedication, the presence of memory care options, and the emphasis on creating a community where differences are celebrated reflect a strong commitment to compassionate care. Yet even within the overwhelmingly positive feedback, there is an acknowledgment that transportation and individualized care planning can still be areas to refine.

Ultimately, these voices reinforce a core message about adult day health centers: the safety, dignity, and consistent, personalized attention of residents must be non-negotiable. Families paying attention to these reviews are looking for facilities that respond promptly to concerns, maintain safe environments, and foster a sense of belonging for every participant. For Liberty in particular, the testimonies suggest that many participants and their loved ones have found a supportive and vibrant community, where professional staff, engaging activities, and a welcoming atmosphere come together to provide peace of mind. At the same time, the more troubling experiences shared by others serve as a reminder that diligent governance, transparent communication, and ongoing improvements are essential to ensure all residents receive the respect and protection they deserve.

Restaurants

• The Spoon (0.6 miles)
• Wendy's (4 miles)
• Out Post Farm (4.6 miles)
• Sky Buffet (5 miles)
• Civic Kitchen & Drink (5.3 miles)
• McDonald's (5.7 miles)
• The Oregon Club (5.8 miles)

Parks

• Whitehall State Park (2.5 miles)
• Hopkinton State Park (3.2 miles)
• Minuteman Park (3.5 miles)
• Choate Park (7.6 miles)
• Cushing Memorial Park (7.8 miles)

Pharmacies

• Caremark Rx (3.5 miles)
• Walgreens (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Active Rx Westborough Active (5.8 miles)
• CVS Pharmacy (6 miles)
• Walgreens (6.1 miles)
• CVS Pharmacy (6.3 miles)

Physicians

• Reliant Medical GRP/07 (3.9 miles)
• The Foot Specialist: Dr Robert Kelemen (4.5 miles)
• Reliant Medical Group (4.9 miles)
• UMass Memorial Orthopedics at Milford (5.1 miles)
• Milford Internal Medicine (5.3 miles)
• Umass Medical Group Westboro (5.7 miles)
• Keamy Cosmetic Centre (5.8 miles)

Transportation

• Ryder Truck Rental (4.6 miles)

Hospitals

• Whittier Rehabilitation Hospital (4.6 miles)

Cafes

• Panera Bread (5.2 miles)
• The Bagel Table (5.5 miles)
• Muffin House Cafe (7.5 miles)
• Starbucks (8.1 miles)
• Starbucks (9.1 miles)
• Starbucks (9.7 miles)

Places of Worship

• Saint Joseph's Parish Center (7.7 miles)
• St Bridget's Church & School (8.5 miles)
• St Rose of Lima Parish (8.8 miles)