Waterview Lodge - Rehabilitation & Healthcare

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  • Interior

    A spacious and elegantly designed living area with comfortable seating and ample natural light.

  • Decor

    A cozy lounge area with comfortable chairs and a modern fireplace, illuminated by soft wall sconces.

  • Living Room

    A cozy living room corner with green chairs and a view through large windows.

  • Building

    A modern brick hospital building bathed in sunlight under a clear blue sky.

  • Windows

    A cozy living room showcasing modern design elements and natural light.

  • Dining

    A bright and inviting dining area with natural light filtering through large windows, complemented by elegant curtains and tasteful furnishings.

  • Lighting

    A modern living space featuring a textured wall, stylish lighting, and minimalist decor.

  • Fireplace

    A modern living room featuring a stylish fireplace and built-in bookshelves.

  • Lounge

    A cozy seating area featuring tables and chairs, illuminated by natural light from nearby windows.

Waterview Lodge - Rehabilitation & Healthcare

250 West Union Street, Ashland, MA 01721

For more information about senior living options: (844) 490-3973

3.3 from 29 reviews
5 stars
15
4 stars
2
3 stars
0
2 stars
1
1 stars
11

Skilled Nursing Facility

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    Overall Review of Waterview Lodge - Rehabilitation & Healthcare

    Pros

    • pro The staff are always kind, respectful, and attentive to residents' needs, making them feel comfortable and supported each day.
    • pro The facility is clean and well maintained, and the beautiful water views create a peaceful environment for residents.
    • pro The staff are very professional and supportive of individuals with disabilities.
    • pro The staff are truly dedicated to providing a nurturing and comfortable environment for residents.
    • pro The facility is top-notch, well-maintained, and designed with residents' comfort in mind.
    • pro The dining experiences are exceptional, with delicious, nutritious meals tailored to individual dietary needs.
    • pro Waterview Lodge Retirement Home offers a truly exceptional living experience for seniors, with warmth and care evident from the moment of entry.
    • pro The personalized approach to care at Waterview Lodge treats each resident as an individual, with unique needs and preferences taken into account.

    Cons

    • pro The discharge was mishandled and the social worker was unprofessional.
    • pro The nurse checked the heart rate only 2?3 times and said it was fine, but it was 44 and required a pacemaker.
    • pro The social worker and front-desk staff were awful.
    • pro The salesperson was incredibly unprofessional, failing to return calls or emails for months.
    • pro The mother-in-law was forgotten and left sitting in a wheelchair all day.
    • pro The staff were horribly rude, and the family was laughed at, hung up on, and disrespected for months.
    • pro They repeatedly failed to arrange transportation to medical appointments, delaying care.
    • pro Waterview Lodge took advantage of families who have no choice but to use the facility.
    • pro People are told not to bother with Water View.

    Review

    The collection of experiences shared about Waterview Lodge and Water View Lodge paints a landscape of care that is at once deeply comforting and sometimes fiercely contested. Across several accounts, families express heartfelt gratitude for loved ones who began to regain mobility after injuries, for staff who showed genuine kindness, and for the everyday comforts that make a facility feel like a safe, homelike place to heal. In particular, many reviewers highlighted successful recoveries after falls or surgeries, with praise directed at physical therapists who helped restore mobility, nurses and aides who offered attentive care, and supervisors like Donna who were described as especially supportive. The cleanliness, the well-maintained grounds, and a dining experience described as hot, fresh, and enjoyable stood out as positive anchors in these narratives, contributing to an overall impression of an assisted-living atmosphere rather than a sterile institutional setting.

    Another consistent theme centers on the human aspect of care, especially in relation to a resident's emotional and social well-being. Families with loved ones living at Water View Lodge repeatedly emphasized the kindness, respect, and attentiveness of the staff. They appreciated ongoing communication about health status and daily well-being, and they noted that the facility's peaceful environment - augmented by water views - helped their loved ones stay engaged and positive. The sense of community was frequently cited as a crucial benefit: residents formed friendships, participated in activities, and felt supported by a team that seemed genuinely invested in their welfare. This combination of compassionate care and pleasant surroundings contributed to families feeling a deep sense of peace and reassurance about their loved ones' daily lives.

    Not every review echoed unreserved praise, however. A number of accounts document serious concerns that can arise in complex care settings. One account described a discharge experience in which a patient's resting heart rate was alarmingly low (44) and where a social worker was labeled as unprofessional. The narrative recounts aftercare issues, with the patient reportedly needing follow-up medical attention and even a pacemaker, and a series of lapses in post-discharge monitoring. The reviewer conveyed disappointment in the perceived gap between the outwardly attractive appearance of the facility and the reality of the medical oversight experienced later at home, underscoring the critical importance of consistent, vigilant monitoring in post-discharge scenarios.

    There is also a perspective that presents Waterview Lodge with a mixed-to-contradictory lens. One reviewer, who had evaluated multiple facilities, found Waterview Lodge to be rated lower than others (3 stars versus higher ratings elsewhere) yet still acknowledged that their aunt's care over roughly 100 days was outstanding in practice. This reviewer highlighted the facility's bright spots - the staff's dedication, the quality of nursing and aide care, the absence of a usual "facility smell," good food, and a positive atmosphere - while simultaneously recognizing that perceptions of the setting and the administration could influence overall ratings. The takeaway is a reminder that experiences can vary even within the same facility, depending on individual interactions, departments, and moments in time.

    Communication and responsiveness emerged as a recurring point of contention in some reviews. A message directed at the owners criticized a sales representative for failing to return calls or emails, painting a picture of professional missteps that undermined trust before families even engaged with care. Another reviewer described a more general sense of treatment by staff as intemperate or inattentive in some circumstances, noting that certain personnel behind the desks and some nurses contributed to a feeling of being overlooked or dismissed. These experiences underscore the critical role of clear, reliable communication and consistent, respectful engagement from all levels of a care team.

    Beyond the harsher critiques, there are several extended testimonies that emphasize the facility's strengths in creating a welcoming, well-organized environment. A particularly vivid set of observations described Waterview Lodge and its sister facilities as professional, supportive of people with disabilities, and consistently clean and well-organized. Reviewers praised the interior ambiance, the tasteful d?cor, and the range of amenities - from spacious living areas to landscaped gardens and a menu that accommodates diverse dietary needs. The recurring message in these accounts is that when staff listen, when care is personalized, and when the environment feels safe and pleasant, residents can thrive and families can feel confident in the daily routines of their loved ones.

    In a broader sense, the most compelling portrait across these reviews is one of care as a human endeavor, with its highs and its flaws. When the care team demonstrates warmth, attentiveness, and professional competence - whether through effective physical therapy, reliable medical oversight, or clear and compassionate communication - families report gratitude, relief, and a strong sense of trust. When gaps appear - whether in post-discharge monitoring, timely follow-through on appointments, or consistent engagement from certain staff members - the reviews reveal where improvements are most needed, especially in the areas of medical oversight, accountability, and customer service. Taken together, the narratives offer a nuanced gallery of experiences at Waterview Lodge and Water View Lodge, illustrating a spectrum that mirrors the complexities of caregiving in retirement and long-term care settings.

    Ultimately, readers are left with a sense that Waterview Lodge and Water View Lodge are places of both promise and challenge. Many families celebrate the care, the community, and the supportive staff they encountered, painting a picture of a facility that can be a true home for healing and companionship. At the same time, other reviews serve as cautionary tales about the importance of proactive medical oversight, responsive communication, and consistent, respectful treatment from all levels of staff. The enduring message is clear: the quality of care in such settings hinges not only on the visible strengths - clean facilities, appealing views, and engaging activities - but also on the reliability of medical follow-through, the steadiness of administrative support, and the everyday interactions that define residents' lived experience.

    Features

    Housing

    • 103 resident community capacity 103 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Worcester Regional (20 miles away) Worcester Regional (20 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Waterview Lodge is a premier rehabilitation and healthcare facility located in Ashland, MA. Our community offers a wide range of amenities to ensure our residents' comfort and well-being. They include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each room, move-in coordination assistance, outdoor spaces for relaxation and socializing, private bathrooms, restaurant-style dining options with special dietary restrictions taken into consideration, access to a small library and telephone services.

    We prioritize the care and support of our residents with various care services available 24/7. Our compassionate staff provides assistance with activities of daily living such as bathing and dressing. We also offer aid with transfers for those with mobility challenges. Our team is experienced in diabetes management and follows specialized diets to accommodate specific dietary needs. Medication management is provided to ensure residents receive their medications on time and correctly.

    At Waterview Lodge, we understand the importance of mental wellness. We offer tailored programs to promote mental well-being among our residents. Transportation arrangements are available for non-medical purposes as well as transport to doctors' appointments.

    Living at Waterview Lodge also means being part of an engaging community with numerous activities to enjoy. Residents have access to concierge services for their convenience along with fitness programs designed to keep them active and healthy. Planned day trips are organized regularly for exploring the surroundings while resident-run activities provide opportunities for social interaction within the community. There are scheduled daily activities to keep residents entertained and engaged.

    Our location is conveniently surrounded by various amenities such as cafes, parks, pharmacies, physicians' offices nearby along with places of worship. This ensures easy access to additional resources that contribute to our residents' overall well-being.

    Experience exceptional care in a welcoming environment at Waterview Lodge - where rehabilitation meets high-quality healthcare in Ashland, MA.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1.2 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3.8 miles)
    • CVS Pharmacy (4.1 miles)
    • CVS Pharmacy (4.1 miles)
    • CVS Pharmacy (4.2 miles)
    • Walgreens (4.9 miles)

    Cafes

    • The Bagel Table (1.6 miles)
    • Panera Bread (6.1 miles)
    • Panera Bread (6.9 miles)
    • Starbucks (7.5 miles)
    • Starbucks (8.6 miles)

    Parks

    • Hopkinton State Park (2.6 miles)
    • Cushing Memorial Park (3.9 miles)
    • Whitehall State Park (4.7 miles)
    • Minuteman Park (6.2 miles)
    • Choate Park (7.1 miles)
    • Natick Common (7.4 miles)

    Restaurants

    • Out Post Farm (2.9 miles)
    • The Oregon Club (2.9 miles)
    • The Spoon (3.5 miles)
    • Wendy's (3.8 miles)
    • Pho Dakao (4.2 miles)
    • Jack's Abby Beer Hall (4.4 miles)
    • Exhibit A Brewi (4.8 miles)

    Physicians

    • Role Ellen B Speech Language Pathologist (3.9 miles)
    • Jacob Goldberg (4.3 miles)
    • Medical Associates of Greater Boston PC (5.1 miles)
    • Reliant Medical GRP/07 (5.5 miles)
    • New England Eye Center - Framingham (5.8 miles)
    • Framingham Pediatrics (6.2 miles)
    • Milford Internal Medicine (6.5 miles)

    Places of Worship

    • St Bridget's Church & School (4.7 miles)
    • Saint Joseph's Parish Center (6.4 miles)

    Hospitals

    • Whittier Rehabilitation Hospital (5 miles)

    Transportation

    • Ryder Truck Rental (6 miles)
    • Framingham Logan Express (6.2 miles)

    Theaters

    • AMC Framingham 16 (6.2 miles)

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