Always Here Home Care, Inc

Pros

• Always There HomeCare is described as truly "always there," with care, compassion, dependability, and reliability at its core.
• The agency enables families to keep loved ones at home thanks to caring, dependable professionals.
• Jeremy and Deirdre are credited with building a business where compassion leads and reliability is paramount.
• The team provides quick responses and excellent caregivers, including Joyce who was hard-working, compassionate, and patient.
• Office staff are responsive and helpful in navigating insurance reimbursements and arranging replacements.
• The agency can provide 24/7 live-in care and quickly matches families with suitable caregivers.
• The care received is consistently described as great and exactly what was needed.
• Care coordinators and on-call staff are reliable, available, and supportive.
• The staff earn trust and become important members of the home and the lives of those cared for.
• Families would highly recommend Always There HomeCare and would hire them again.

Cons

• The reviewer warned that readers should not trust Always There HomeCare with their loved ones.
• Cheryl, the in-home aide, was accused of paying no attention to the patient and being too busy on her phone.
• Cheryl confused the patient by giving a Christmas coloring page to do in July.
• Jeremy was described as belittling and insisting that Cheryl was the best.
• The reviewer stopped using the services after Jeremy did not listen or care about their concerns.
• The reviewer urged readers not to use Always There HomeCare.

Review

Always There HomeCare lives up to its name in every story shared by families who turned to them in moments of urgency, fear, and profound need. Across multiple cases, the core message is consistent: care and compassion are not merely add-ons but the foundation of the service. The reviews paint a portrait of an agency that stepped into chaotic moments and provided steady, trustworthy support, allowing people to stay in their homes where they most want to be, surrounded by familiar faces and reliable routines. In every account, the phrase "Always There" feels earned, not advertised, as families recount how the team's dependable presence became a lifeline for patients and their loved ones.

One particularly poignant set of stories centers on a fast-progressing, terminal diagnosis faced by a young mother of two. In that devastating context, the agency's care was described as deeply rooted in both professional skill and human warmth. The caregivers offered not just tasks to be completed but steady companionship, practical help, and a sense of security that enabled the family to focus on what mattered most - spending precious time with the mother at home. The reviewers emphasize that such unwavering support from Jeremy, Deirdre, and their team was essential to sustaining home-based care through an incredibly challenging journey, underscoring the impact of dependable, compassionate service when every minute counts.

The human touch is repeatedly highlighted through individual caregiver stories. Joyce, a live-in caregiver provided for a father, is praised for hard work, compassion, and patience, remaining with him for nearly two years. The office team's responsiveness stands out as well, notably in assisting with long-term care insurance reimbursements and arranging replacement caregivers when Joyce needed time off. The sentiment is clear: Joyce's dedication and the office's agility created a seamless continuity of care that the family could trust, which is why the reviewer would highly recommend Always There HomeCare without hesitation.

Another strand of appreciation comes from families who required round-the-clock care for loved ones with mobility challenges. In one case, Abdul was singled out as a caregiver who exemplified caring and compassion over six and a half years - an acknowledgment that the Bears, wheelchair-bound elder care, and 24/7 needs can be met with professionalism and warmth. The gratitude conveyed goes beyond mere tasks well done; it speaks to the peace of mind that comes from knowing a skilled, empathetic team is consistently in place to support both patient and family through long-term, demanding routines.

Responsive setup and thoughtful assessment also surface in stories of post-surgical or interim home care. A family needing temporary help for a mother who had surgery appreciated the rapid responsiveness of Jeremy, who conducted a personal assessment to ensure the care plan fit exactly what was needed. The alignment between services offered and the family's expectations is described as precise and reassuring, with the assurance that these services would be the first call on future occasions. The emphasis is on immediacy paired with careful planning, producing care that feels both efficient and attentive.

End-of-life and hospice journeys add another layer to the narratives. One patient with hospice needs saw his condition shift: instead of a definitive decline, he lived three more years, enriched by the live-in care team who brought skill, tenderness, and steady presence to a challenging time. The reviewers repeatedly note that Jeremy was always accessible to address questions, calm anxieties, and provide reassurance - traits framed as integrity, patience, and a healthy dose of humor that helped families navigate the roller-coaster of caregiving with dignity.

When dementia enters the picture, the strength of the care network becomes particularly evident. Led by Janet, with Marion and Louise among the caregivers, the team earned the trust of the person receiving care. They handled meals, daily upkeep, appointments, and personal care, and their ability to adapt - bringing in additional caregivers as needed - was crucial to maintaining stability. The family stresses how the team became more like friends than service providers, forming bonds that offered not only practical support but emotional comfort. The on-call staff were praised for their reliability, ensuring that care continued smoothly during off-hours and weekends, and the entire experience helped extend the person's time at home with safety and respect.

Across the board, the testimonials celebrate the people behind Always There HomeCare - the caregivers who bring kindness to the everyday tasks and the coordinators who ensure a seamless, communicative experience for families. Janet's leadership as the care coordinator, together with the dependable work of Marion, Louise, Kirsten, and others, is repeatedly cited as key to aligning care with the patient's needs and the family's expectations. The overarching message is clear: this is an agency with a heart, one that prioritizes patient welfare, open communication, and a shared sense of responsibility for the wellbeing of both clients and families.

Not every note is perfect, of course. One reviewer offers a contrasting experience, expressing serious concerns about a specific caregiver and the response from leadership. They recount a case involving an aide assigned to a mother with Alzheimer's disease, alleging inattention and inappropriate focus on personal matters, which led to the decision to discontinue services. The reviewer also describes an impression of belittling behavior from a leader when their concerns were raised. This perspective stands alongside the other stories, serving as a stark reminder that even with a network of largely glowing reviews, experiences can vary. It underscores the importance of ongoing listening, accountability, and responsiveness in addressing family concerns and ensuring safety, respect, and trust in every caregiver-client relationship.

In sum, the collective experiences portray Always There HomeCare as a deeply human organization that blends professional skill with genuine empathy. Families describe a consistent, proactive approach: rapid response, careful matching of caregivers to individual needs, reliable on-going communication, and a willingness to pivot as the patient's condition evolves. Whether it's enabling a mother to stay home with her children during a terminal illness, supporting a husband with long-term, around-the-clock care, or guiding families through post-operative recovery, the overarching narrative is one of steadfast presence. The phrase "Always There" feels earned through countless acts of care, courage, and commitment to doing what's best for patients and their families, even in the most trying circumstances.

This area of Boston, Massachusetts, offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies, restaurants, cafes, parks, theaters, hospitals, transportation options, physicians' offices, and places of worship within close proximity, residents can easily access essential services and recreational activities. The nearby parks provide opportunities for outdoor enjoyment and exercise, while the diverse dining options offer a range of culinary experiences. Additionally, the presence of reputable hospitals and medical facilities ensures access to quality healthcare services. Overall, this area provides a convenient and vibrant environment for seniors looking to reside in a well-connected community with various amenities at their disposal.

Pharmacies

• CVS Pharmacy (0 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)

Restaurants

• Saltie Girl Seafood Pizza (0.1 miles)
• OAK Long Bar + Kitchen (0.1 miles)
• Sweetgreen (0.1 miles)
• Club Cafe (0.3 miles)
• Earls Kitchen + Bar (0.3 miles)
• Cheers (0.5 miles)
• Barcelona Wine Bar South End (0.5 miles)

Cafes

• Tatte Bakery & Cafe (0.2 miles)
• Jaho Coffee Roaster & Wine Bar (0.3 miles)
• Tatte Bakery & Cafe (0.6 miles)
• Starbucks (0.9 miles)
• Caffe Nero (0.9 miles)
• Phin Coffee House (1 miles)
• Ogawa Coffee (1 miles)

Parks

• Boston Public Garden (0.4 miles)
• The Esplanade (0.4 miles)
• Rolling Bridge Park (1.1 miles)
• Fan Pier Park (1.5 miles)
• Christopher Columbus Waterfront Park (1.5 miles)
• The Lawn On D (1.7 miles)
• LoPresti Park (2.2 miles)

Theaters

• AMC Loews Boston Common 19 (0.7 miles)
• Kendall Square Cinema (1.4 miles)

Hospitals

• Labor And Delivery at Tufts (0.7 miles)
• Boston Children's Hospital (1.8 miles)
• Brigham and Women's Hospital (1.9 miles)
• New England Baptist Hospital (2.1 miles)
• Spaulding Rehabilitation Hospital (2.4 miles)

Transportation

• MBTA Charles/MGH Station (0.8 miles)
• MBTA Kenmore Station (1 miles)
• MBTA Ruggles Station (1.2 miles)
• MBTA North Station (1.3 miles)
• MBTA Fenway Station (1.5 miles)
• MBTA Union Square Station (2.1 miles)
• Sullivan Square Station (2.3 miles)

Physicians

• Harvard Vanguard Medical Associates (1.3 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (1.3 miles)
• Harvard Medical School (1.8 miles)
• Bidmc Lowry Building (1.9 miles)
• Mass. Eye and Ear (2 miles)
• Harvard Vanguard Medical Associates (2.3 miles)

Places of Worship

• St Paul Parish, Harvard Square (2.4 miles)