3915 Rolling Paddock Dr, Upper Marlboro, MD 20772
For more information about senior living options: (844) 490-3973
The agency has been highly supportive to the assisted living facility, with professional owners who go above and beyond to ensure clients' health, safety, and wellbeing. The caregivers are caring, kind, gentle, and thoughtful. Serving You Home Care is described as a tremendous blessing to families. Jacque and her team consistently go above and beyond to make loved ones' final days peaceful and comfortable. The team is very professional and friendly, listening to needs and matching clients with the right caregiver. They tailor custom care plans that refresh and uplift a loved one's spirit. Noreen and Jacque provide thorough daily updates and stay with clients to ensure safety when needed. Families feel relief and confidence when working with this agency and trust their care. The caregivers are reliable, punctual, and treat loved ones like their own family. The agency is described as angels doing God's work and is highly recommended. They respond promptly to needs and are flexible with starting and ending dates. They handle billing efficiently and coordinate smoothly with insurance.
They felt the service was not as sanitized as they would have preferred, except for the last caregiver. They rated the care services a 4, with only the last caregiver rated a 5. They believed the value for cost was lacking, with the exception of the last caregiver who was rated 5. A retirement income planner notes a recurring lack of care and compassion for elders. They described finding quality, trustworthy, and caring in-home care as the scariest thing to pursue for a vulnerable loved one.Serving You Home Care in Upper Marlboro, MD is best suited for families seeking deeply personalized, at-home care that keeps an elder in familiar surroundings while receiving strong hands-on coordination. The program shines for seniors dealing with chronic illness, dementia, or the need for respite during a family caregiver's schedule. The care team, led by Jacque, builds a customized plan, pairs caregivers to personalities and needs, and maintains steady communication with families through timely updates and flexible scheduling. This is not a one-size-fits-all operation; it is a home-first service that treats every client as a person with a unique rhythm, preferences, and daily routines. For families who want warmth, reliability, and practical support delivered with diligence, this agency stands out.
However, this is not the pick for families pursuing hospital-grade cleanliness across every surface or those requiring 24/7 medically staffed oversight. While several reviews emphasize compassionate care and professional management, a few notes mention sanitation expectations not always being met across every assignment. For elders needing continuous RN-level monitoring, frequent skilled therapy, or a facility-based environment with built-in redundancy, alternative providers or a traditional assisted living setting will likely be a better fit.
On the upside, the core strengths are unmistakable. Caregivers are described as kind, patient, and attentive, with an ability to match skills to needs and adapt as situations evolve. The leadership - especially Jacque and the team - consistently demonstrates proactive coordination with families, insurance processes, and billing. The care plans are not cookie-cutter; they are reworked to energize and support the client's spirit, as one family noted a re-energized Dad after a tailored plan. Regular touchpoints, including daily reports when asked, give families reassurance and reduce the guesswork that often accompanies home care.
Those strengths do not vanish in the face of occasional cleanliness concerns; instead, they offset the main drawbacks by creating an environment of trust and predictability. The most powerful offset is the human connection: caregivers who arrive on time, engage with patients in meaningful activities, and stay flexible around schedules. The owners' professionalism and willingness to go above and beyond - whether arranging last-minute care, coordinating with insurance, or stepping in with a compassionate bedside presence - turn potential worries into confidence. In practice, families repeatedly celebrate the ongoing support, the ease of communication, and the sense that care is driven by people who treat elders like family.
For families weighing this option, start with a needs-and-preference conversation: dementia stages, daily activity levels, medication management, and preferred caregiver traits. Confirm that the agency can provide a consistent coordinator, clear billing expectations, and a plan for emergency changes. Discuss sanitation expectations upfront and set a plan for routine cleaning standards with caregivers and the agency. Consider a short trial period to verify compatibility, and ensure that the plan integrates with any hospice or medical support if that is part of the elder's trajectory.
Overall, Serving You Home Care embodies a practical, compassionate approach to keeping loved ones at home with dignity. It is a compelling choice for families who prize a flexible, relationship-driven model, exceptional caregiver matching, and hands-on coordination that lightens the family load. Those who require stricter sanitation controls or constant clinical oversight should explore alternatives. When these align, this agency delivers reliable, heartfelt service that often translates into more peaceful days for both elders and their families.
Ronald Reagan Washington National (14 miles away)The Serving You Home Care in Upper Marlboro, MD is an exceptional assisted living community that offers a comfortable and supportive environment for seniors. Located in a peaceful neighborhood, this community is surrounded by the beauty of nature with two parks nearby, providing residents with opportunities for enjoyable outdoor activities and relaxation.
In terms of accessibility to essential amenities, there are two pharmacies conveniently located close to the community. This ensures that residents have easy access to medications and healthcare necessities without having to travel far. Additionally, with two physicians nearby, residents can easily schedule appointments and receive medical care whenever needed.
One of the highlights of this assisted living community is its proximity to four restaurants. This allows residents to experience a wide variety of culinary delights without having to venture too far from home. Whether they prefer fine dining or casual meals, these nearby restaurants offer choices that cater to different preferences and dietary needs.
At Serving You Home Care, residents can expect personalized care and assistance tailored to their individual needs. The dedicated staff members provide support with daily tasks such as bathing, dressing, and medication management while promoting independence and maintaining residents' dignity. The community also offers various engaging activities and social events that encourage socialization among residents, fostering a warm and inclusive atmosphere.
With its prime location near parks, pharmacies, physicians, and restaurants, Serving You Home Care in Upper Marlboro offers a perfect balance between tranquility and easy access to essential amenities. It is an ideal choice for seniors seeking a comfortable yet vibrant assisted living community where they can enjoy their golden years surrounded by friendly faces and ample opportunities for recreation.
Serving You Home Care is located at 3915 Rolling Paddock Dr, Upper Marlboro, MD 20772 in Prince George's County, Maryland
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