Golden Manor Residential Services

Pros

• Obed was very helpful and explained everything clearly.
• He demonstrated software that allowed viewing health records, requesting visits, and checking status updates.
• Everything seemed to be great.
• The home was well taken care of.
• The placement counselor assisted in finding this home.

Cons

• Golden Manor could not provide 24-hour care for a patient who needed it, making it unsuitable.
• Obed was unreliable and unresponsive after the uncle's passing, failing to return calls.
• Obed suggested keeping the uncle there and arranging help at an additional cost, despite hospice not approving it.
• Promised communications (a follow-up letter and a mailing address) never materialized.
• The security deposit and first month's rent were not refunded, and there was no timely communication about refunds for two months.
• The overall experience led the reviewer to seek legal counsel.
• The reviewer warns others not to place a family member there.

Review

From the start, the intent was straightforward: to place a relative with dementia into Golden Manor after a stint in a medical rehab facility. The narrator describes a hopeful first impression. Obed, a placement counselor at Golden Manor, was described as very helpful, taking the time to explain everything clearly. He even demonstrated software that would allow the family to watch over their loved one, request visits, receive status updates, and view health records. All signs seemed positive: the home appeared well cared for, and the plan felt solid enough to proceed. In a gesture of commitment, the family paid an initial amount of $1,000 to hold a room.

However, as events unfolded, health challenges interrupted the plan. The uncle's condition worsened and he was readmitted to the hospital, necessitating a return to rehab. Even as circumstances shifted, Obed remained a steady presence, continuing to offer support. The family proceeded to make more arrangements, this time paying Golden Manor $5,000 for a security deposit and the first month's rent, with the plan to transfer the uncle on April 1st. Once again, deterioration followed, and the family faced a heartbreaking turn of events.

On April 21st, the uncle was transferred under Hospice Care. At Golden Manor, the hospice nurse immediately contacted the family, saying they could not leave him there because he required 24-hour care, a capability the staff reportedly could not provide. In parallel, Obed advised that the family should keep him at Golden Manor and would try to arrange additional assistance at an extra cost. The family agreed to this, but the hospice facility did not. In the end, the hospice care facility was deemed the best option for him, and he remained at Golden Manor for only two hours before being moved elsewhere.

The uncle passed away within the same week. In the aftermath, the family attempted to communicate with Obed, leaving messages and voicemails. When Obed finally responded, he claimed to be sick and promised to call back, but the calls never came. With the stay at Golden Manor cut short and the purpose of the visit ultimately unfulfilled, the family began to address the aftermath: personal belongings and rental equipment provided by Medicare had to be managed, and the question of the security deposit's return loomed large.

Efforts to resolve the financial matter were persistent but disappointing. The placement counselor who had assisted in locating the home also tried to bridge the communication gap. Obed told the counselor that a letter had been sent, but no letter ever arrived. Moreover, there was no address on file to mail such a letter, which complicated matters further, given that the family's involvement had not progressed far enough to establish a stable mailing contact. Two months passed without any response from Golden Manor, leaving the family in limbo and seeking alternative remedies.

The narrator closes with a clear sense of unresolved loss and frustration, having paid significant funds in the hope of a secure, well-managed placement that would ultimately not come to fruition. With the uncle's passing and the lack of timely communication, the family is now pursuing legal counsel to recover the money paid to Golden Manor. The account ends with a stark warning: do not place a loved one there, and be prepared for a difficult, unresponsive experience if problems arise.

This part of Upper Marlboro, Maryland, offers a variety of amenities and services that may be of interest to seniors looking for a peaceful and convenient location. With several pediatricians, eye care centers, and oral surgery practices nearby, residents can easily access medical care when needed. There are also multiple parks in the vicinity, providing opportunities for outdoor recreation and relaxation. Various dining options are available in the area, including fast food chains and cafes for convenient meal options. Additionally, pharmacies are located within close proximity for easy access to medications. For those interested in attending religious services or cultural events, there are places of worship and a theater nearby. Public transportation options such as metro stations are also accessible for seniors without personal vehicles. Overall, this area offers a mix of healthcare facilities, recreational spaces, dining choices, and transportation options that may make it a suitable choice for senior living.

Physicians

• Childrens Pediatricians (2.2 miles)
• Weinstein Eye Associates (5.5 miles)
• Dr Jenkin's Office (8.7 miles)
• Southern Maryland Oral Maxillofacial Surgery (10.5 miles)
• South River Pediatrics (10.5 miles)
• Dr Bhargesh P. Mehta, MD (10.5 miles)
• Calvert Orthopaedic & Sports Medicine Center (10.6 miles)

Parks

• Mellwood Park (2.3 miles)
• Marlton Community Park (3.7 miles)
• Watkins Regional Park (7.4 miles)
• Pinefield (9.4 miles)
• L'Enfant Square (9.4 miles)
• Cedarville State Forest (9.5 miles)
• The Yards Park (10.7 miles)

Restaurants

• McDonald's (2.4 miles)
• Popeyes Louisiana Kitchen (2.7 miles)
• McDonald's (2.9 miles)
• McDonald's (3 miles)
• Hip Hop Fish & Chicken (3.2 miles)
• McDonald's (3.6 miles)
• McDonald's (5.7 miles)

Pharmacies

• CVS Pharmacy (2.5 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (4.7 miles)
• Shoppers Food & Pharmacy (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.2 miles)

Cafes

• Panera Bread (2.6 miles)
• Starbucks (5.9 miles)
• Starbucks (9.4 miles)
• Starbucks (9.6 miles)
• Philz Coffee (10.7 miles)

Hospitals

• MedStar Southern Maryland Hospital Center (3.2 miles)
• Riverside Medical District Heights (5.7 miles)
• St Elizabeths Hospital (9.2 miles)

Places of Worship

• Maryland Gospel Assembly (5.3 miles)
• St Marys Catholic Church (8.9 miles)

Theaters

• Xscape 14 (7.7 miles)

Transportation

• Benning Road Metro Station (9 miles)
• Potomac Avenue Metro Station (10.3 miles)
• Stadium-Armory Metro Station (10.3 miles)