HomeWell Care Services of Towson, MD

Pros

• HomeWell Care Services was described as great and a life saver, with caregivers who were kind and experienced.
• Every caregiver sent by HomeWell was kind and experienced, taking the family's worries away.
• The caregivers were compassionate toward their husband.
• Denise met with the family to assess needs before discharge and plan care.
• Scheduling was made very convenient and flexible.
• The pricing was reasonable and easy to work with.
• Denise and her staff were prompt, attentive to detail, good communicators, and receptive to family feedback.
• Denise and her husband Mike run the business and are easy to work with.

Cons

• Mike is very disrespectful; he hung up on a caller who was trying to discuss a situation.

Review

HomeWell Care Services has earned high praise from several clients who relied on them for in-home support across different family situations. The common thread running through these experiences is a deep appreciation for a compassionate, flexible, and hands-on approach to caregiving. Families describe a service that feels intimate and attentive, with caregivers who are both kind and capable, and with staff members who work hard to align care with the unique needs of each client.

One of the strongest themes is that HomeWell feels like a life saver when it matters most. Clients note that every caregiver sent was not only kind but also experienced, which helped lift the burden off worried family members. The team's willingness to collaborate - adjusting schedules, understanding the nuanced needs of the person being cared for, and taking responsibility for daily routines - creates a sense of trust and security. The person coordinating care, Denise, is highlighted for meeting families before care begins and for ensuring that the setup of daily visits and times is as convenient as possible. This attention to detail and proactive involvement helps families sleep easier, knowing someone is consistently looking after their loved one.

Another detailed account highlights the personal, small-business feel of HomeWell. Denise is described as the empathetic owner who quickly grasps unusual situations and offers practical, common-sense solutions. The arrangement often involved collaborating with the client's facility staff when the person being cared for already lived in an assisted living environment. Scheduling was flexible, and Denise could adjust staff hours as needs changed, illustrating the firm's willingness to adapt rather than rigidly sticking to a preset plan. The pricing is praised as reasonable, especially when compared to other in-home options, and Denise's husband Mike is noted as the business's financial point of contact, described as easy to work with by those who interacted with him.

The dedication of the HomeWell team is also evident in moments that go beyond routine care. One narrative recounts a last-day moment when a transfer out of state was approved with very short notice. Denise and her staff halted their current tasks to bid farewell to the client, underscoring a level of care and commitment that feels almost priceless. This act illustrates the genuine compassion that some reviewers felt defined the organization: staff don't just perform tasks; they form meaningful, caring relationships with families during critical times.

There is, however, at least one note of negative feedback in the collection. One reviewer mentions a difficult experience with a member of the team named Mike, describing a situation in which he supposedly hung up on them after a call. This contrasts with the overwhelmingly positive experiences and serves as a reminder that, as with any service, individual interactions can vary. Despite this, many other reviewers continue to speak highly of the staff's warmth, attentiveness, and the clear care they provide to clients and their families.

The pandemic era brought its own challenges, and HomeWell's approach during that time is highlighted as particularly reassuring. When both parents contracted COVID-19, Denise's personable demeanor and readiness to educate helped the family feel comfortable and confident in choosing HomeWell. The same reviewer notes that a nurse evaluated the client at home, Denise discussed the daily care plan, and the home care aide was oriented by Denise herself, reinforcing the sense of continuity and thoroughness in the care process.

There are also accounts focusing on specific, everyday needs for an elderly family member. For a 92-year-old mother, the team provided a few hours of morning assistance to help her get up, dress, engage in light exercise, and receive breakfast; housekeeping in the room and social interaction were part of the routine. The reviewer appreciated the combination of medical evaluation and hands-on daily support, and expressed ongoing satisfaction with the services, noting the potential for expanding coverage if needed in the future. The description conveys how HomeWell can be a flexible partner that helps families maintain dignity and independence for their loved ones.

In sum, the collection of experiences paints a picture of HomeWell Care Services as a small, family-run operation with a warm, personal touch and a genuine commitment to meeting each client's unique needs. Families frequently praise Denise for her empathy and proactive coordination, the caregivers' reliability and compassion, and the overall value of the service. While one client reported a negative encounter with a specific staff member, the dominant sentiment across the reviews is one of trust, gratitude, and strong recommendations for anyone seeking in-home care to support a loved one through illness, aging, or recovery.

This part of Towson, Maryland is a vibrant and convenient area with a variety of amenities nearby. There are several reputable physicians and hospitals within a few miles, providing easy access to medical care. Additionally, there are plenty of dining options ranging from fast food to casual dining restaurants like The Cheesecake Factory. For those who enjoy outdoor activities, there are several parks in the vicinity such as Cromwell Valley Park and Lake Roland. Transportation options include the Lutherville Light Rail Station for easy commuting. Overall, this area offers a mix of healthcare facilities, dining options, recreational opportunities, and convenient transportation making it a desirable choice for senior living.

Physicians

• Pediatric Partners (0.8 miles)
• Clinical Associates (0.9 miles)
• Advanced Allergy & Asthma Center (2 miles)
• O'Dea Building- St Josephs Hospital (2.1 miles)
• Greater Baltimore Medical Center (2.5 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (4.4 miles)
• Overlea Personal Physicians (4.4 miles)

Restaurants

• The Cheesecake Factory (1 miles)
• THB - Towson (1.2 miles)
• McDonald's (1.5 miles)
• McDonald's (1.5 miles)
• Burger King (1.6 miles)
• Checkers (1.8 miles)
• Chick-Fil-A (2.1 miles)

Theaters

• Cinemark Towson And Xd (1.1 miles)
• AMC White Marsh 16 (6.7 miles)

Places of Worship

• Church of the Immaculate Conception (1.4 miles)
• Church of the Nativity (2.7 miles)
• St Demetrios Greek Ort (3.1 miles)
• Brown Memorial Woodbrook Presbyterian Church (3.1 miles)

Parks

• Cromwell Valley Park (1.4 miles)
• Rodgers Forge Tot Lot (2.9 miles)
• Lake Roland (4.3 miles)
• Meadowood Regional Park (4.7 miles)
• Honeygo Run Regional Park (7 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Rite Aid (2.9 miles)

Hospitals

• Sheppard Pratt Health System (2.3 miles)
• GBMC (2.5 miles)
• MedStar Good Samaritan Hospital (3.3 miles)
• Johns Hopkins Medicine at Green Spring Station (4.8 miles)
• MedStar Union Memorial Hospital (5.6 miles)
• Sinai Hospital Of Baltimore (5.7 miles)
• Lifebridge Health Campus Service (6.1 miles)

Transportation

• Lutherville Light Rail Station (2.9 miles)

Cafes

• Starbucks (3.3 miles)
• Panera Bread (3.4 miles)
• Miss Shirley's Cafe, Roland Park (5 miles)
• Starbucks (5.4 miles)