SYNERGY Home Care of Baltimore

Pros

• The communication with the management team has been excellent, and their friendliness is highly commendable.
• The caregivers are attentive to the needs of the clients and provide quality care.
• The owners of the agency are responsive, reliable, and understanding of the clients' needs.
• The agency has an impressive response time in addressing difficult situations and providing immediate care.
• The caregivers are qualified, helpful, and a joy to be around.
• The agency is recommended based on positive experiences with their services.
• The caregivers knew what they were doing and provided a safe environment for the clients.
• The agency offers the necessary services and meets the needs of their clients effectively.
• Although there may have been some delays in certain aspects, overall, the experience with this home care agency was pleasant and positive.
• They had the required services available and were kind and accommodating to their clients' needs.

Cons

• The one caregiver who fell asleep and was not responsive to the mom's needs was a negative experience.
• Most of the caregivers were unable to cook, despite the expressed need for it.
• The agency was not good at getting things done quickly, particularly when it came to assessing the dad's situation.

Review

In the realm of home care services, effective communication and friendly management can make a world of difference for both the individuals receiving care and their families. This is something that one reviewer experienced firsthand when dealing with a management team that had been highly responsive and personable. The reviewer praised their excellent communication skills, giving them a stellar rating of 5 plus in terms of friendliness. As a result, they expressed that their overall experience has been incredibly positive.

Another aspect that greatly impacted this individual's experience was the quality of the caregivers provided by the agency. They found their caregiver to be attentive and capable, taking proper care of their loved one while allowing them to run errands without worry. Described as both pleasant and intelligent, this caregiver seemed to fulfill all their needs effectively.

However, not all caregivers were able to meet the specific requirements outlined by this particular reviewer. One caregiver fell asleep while attending to their loved one and failed to respond adequately when needed. Additionally, cooking was highlighted as an important need for which very few caregivers possessed the necessary skills. While overall recommendations were still positive, it was advised to keep a close eye on loved ones and maintain awareness of any potential shortcomings in service.

Remarkable responsiveness stood out in another review when an inquiry made on a weekend night received prompt attention from Synergy Home Care agency. Within just 12 hours, assistance was arranged for their family member in need. The owner demonstrated an understanding of the situation at hand and quickly delivered appropriate care. This speedy response left a lasting impression on the reviewer who found such efficient assistance invaluable.

On a personal note, one individual shared how satisfied they have been since starting home care with this agency. Their caregiver was praised for being well-qualified, helpful, and delightful to be around. Their positive experience has led them to wholeheartedly recommend this home care agency based on the quality of service received.

In another short but sweet review, it seems that this particular home care agency provided the necessary services for one night of care. The reviewer felt secure knowing that their loved one was in capable hands and expressed willingness to use the agency again if needed.

While generally positive, there were some concerns raised regarding the efficiency of completing tasks and assessing a client's needs promptly. While the agency offered the desired services, it was felt that they may have been lacking in terms of timeliness. This indicates a potential area of improvement where greater attention to speed and efficacy could further enhance the overall customer experience.

In conclusion, these reviews collectively paint a picture of an agency with strong communication skills, attentive caregivers, and a willingness to respond quickly to urgent situations. However, there were occasional instances where specific needs were not met or tasks were not completed promptly enough. Ultimately, it is recommended to maintain close involvement and regular communication with the agency when utilizing their services in order to ensure the best possible care for your loved ones.

This area of Cockeysville, Maryland offers a convenient and diverse range of amenities for seniors considering living in the area. With several reputable physicians and pharmacies located within a short distance, residents have easy access to healthcare services and medications. There are also various dining options available, including familiar chains like McDonald's and Chick-Fil-A, as well as more upscale choices such as The Cheesecake Factory. For leisure and recreation, there are nearby parks like Cromwell Valley Park for outdoor activities. Additionally, transportation options like the Lutherville Light Rail Station provide easy access to other parts of the city for those looking to explore beyond the immediate vicinity.

Physicians

• Pediatric Partners (0.1 miles)
• Clinical Associates (1.2 miles)
• O'Dea Building- St Josephs Hospital (2 miles)
• Greater Baltimore Medical Center (2.6 miles)
• Advanced Allergy & Asthma Center (2.7 miles)
• Overlea Personal Physicians (3.6 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (4.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.5 miles)
• Northern Pharmacy and Med Equipment (2.5 miles)

Restaurants

• McDonald's (0.7 miles)
• Burger King (0.7 miles)
• Checkers (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• THB - Towson (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Remo's of NY (1.9 miles)

Theaters

• Cinemark Towson And Xd (1.4 miles)
• AMC White Marsh 16 (6.2 miles)

Parks

• Cromwell Valley Park (1.5 miles)
• Rodgers Forge Tot Lot (2.6 miles)
• Lake Roland (4.2 miles)
• Meadowood Regional Park (5.2 miles)

Places of Worship

• Church of the Immaculate Conception (1.8 miles)
• Brown Memorial Woodbrook Presbyterian Church (3 miles)
• St Demetrios Greek Ort (3.2 miles)
• Church of the Nativity (3.5 miles)

Hospitals

• Sheppard Pratt Health System (2.4 miles)
• MedStar Good Samaritan Hospital (2.5 miles)
• GBMC (2.6 miles)
• MedStar Union Memorial Hospital (4.9 miles)
• Johns Hopkins Medicine at Green Spring Station (5.3 miles)
• Sinai Hospital Of Baltimore (5.4 miles)
• MedStar Franklin Square Medical Center (5.9 miles)

Cafes

• Starbucks (2.8 miles)
• Panera Bread (4.3 miles)
• Miss Shirley's Cafe, Roland Park (4.5 miles)
• Starbucks (5 miles)

Transportation

• Lutherville Light Rail Station (3.6 miles)
• Penn Station (6.4 miles)