Manor Care Health Services -Towson

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Manor Care Health Services -Towson

509 East Joppa Road, Towson, MD 21286

For more information about senior living options: (844) 490-3973

3.3 from 4 reviews
5 stars
1
4 stars
0
3 stars
2
2 stars
1
1 stars
0

Skilled Nursing Facility

Overall Review

Pros

  • pro The rehab staff, including the technicians, were competent and provided good care.
  • pro Two nurses, Renee and Shy, received praise for their excellent care and professionalism.
  • pro ManorCare Health Services-Towson was noted for taking very good care of residents, exemplified by one reviewer’s positive experience with their grandfather.
  • pro The nursing staff and special services at ManorCare were acknowledged for their commendable efforts in caring for residents.
  • pro The facility was described as clean and well-maintained.

Cons

  • pro The rating of the facility has declined from five stars to two stars due to ongoing issues.
  • pro There have been multiple name changes and administrative turnovers within a short period.
  • pro Residents have experienced theft of personal belongings, including clothing and food.
  • pro Family members have had to clean the resident's room and make the bed on multiple occasions.
  • pro The care provided for some residents is inadequate, with concerns about addressing various health problems beyond physical rehabilitation.
  • pro Despite friendly staff, the facility may not be equipped to handle complex mental health issues.
  • pro There is a lack of necessary supplies, such as toilet paper and wipes, available to residents.

Review

The experience of placing a loved one in a care facility can be profoundly emotional and complex, and the reviews of ManorCare Health Services reflect a spectrum of care quality and personal experiences that underscore this sentiment. Initially rated five stars, one reviewer expressed disappointment over the significant decline in service quality over the years, rating it now at two stars. Their brother’s stay lasted less than three years, during which time the facility changed its name three times alongside at least two changes in administration. The pattern of instability raised concerns, prompting the family to report issues to multiple oversight bodies, including the Ombudsman and Towson County Health Agency. Alarmingly, incidents of theft were reported—clothing and shoes went missing—adding to a troubling environment that required family members to step in regularly to maintain hygiene standards by cleaning his room and making his bed.

Amidst these concerns, there was positivity noted about select staff members who made a lasting impression. Two nurses on his floor—Renee and Shy—were specifically highlighted as exemplary caregivers. Their competence and caring nature stood out in stark contrast to some overall negative experiences with the institution itself. Families often seek not just medical support but compassionate care for their loved ones; thus, these individuals provided rays of hope amidst an otherwise worrying narrative about the facility's general conditions.

Another perspective on ManorCare Health Services came from a family member who had moved their grandfather into the facility. They recounted positive experiences regarding their grandfather’s care, praising both nursing staff and special services for their attentiveness. This duality illustrates that while some families have found satisfactory levels of service with dedicated personnel addressing resident needs effectively, others felt compelled to escalate grievances due to systemic shortcomings within the establishment.

Despite some redeeming qualities like competent rehab professionals mentioned by another reviewer who had experience on the rehab side of ManorCare Health Services, they too pointed out areas requiring improvement. The review indicated that regular hospital food was offered without any standout options while raising alarms regarding essential supplies—such as toilet paper and personal hygiene wipes—that should be readily available but were reportedly lacking.

On another note, one individual expressed dissatisfaction with their wife’s rehabilitation progress at ManorCare—a situation compounded by her multifaceted health challenges which included mental health issues not adequately addressed by facility staff. Although satisfaction with friendly interactions among staff was noted, there remained a consensus that ManorCare might not have been sufficiently equipped to handle complex cases beyond physical rehabilitation needs. This echoed sentiments from other reviewers regarding potential gaps in care availability versus patient demands.

Ultimately, while running through contrasting narratives reveals glimpses of genuine care within ManorCare Health Services-Towson—in particular through its individual staff members—the overarching concerns voiced by families paint a complicated picture needing urgent attention from management. Issues ranging from administrative instability and theft reports through inadequate resources signal critical deficiencies within a system tasked with ensuring vulnerable individuals receive proper care—a challenge calling for immediate remedial actions and systemic improvement across all levels of service delivery.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Description

Manor Care Health Services in Towson, MD is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, allowing residents to pamper themselves and maintain their personal appearance. Cable or satellite TV is available in each room, providing entertainment options for residents. Community-operated transportation is provided for residents to easily access local attractions and services.

A computer center is available for residents who want to stay connected with friends and family online or engage in other digital activities. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the community's staff. Fitness enthusiasts can take advantage of the fitness room to stay active and healthy.

The community is fully furnished, ensuring that residents have everything they need to feel comfortable in their new home. For recreational purposes, there is a gaming room where residents can engage in various games and activities. A garden and outdoor spaces are also available for residents to relax and enjoy nature.

Housekeeping services are provided to ensure that the community remains clean and well-maintained. Each resident has a private bathroom for their convenience and privacy. A small library is available for those who enjoy reading. Telephone service is accessible throughout the community.

Move-in coordination services are offered to assist new residents with their transition into the community. Transportation arrangements (non-medical) are made for residents who need assistance getting around town or running errands.

For wellness purposes, there is a wellness center where residents can participate in various health-related programs and activities. Wi-Fi/high-speed internet access is available to keep residents connected to the online world.

The care services at Manor Care Health Services include a 24-hour call system for emergencies or assistance, as well as 24-hour supervision for added safety and security. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions such as diabetes diets can be accommodated.

Medication management services are provided to ensure that residents take their medications properly and on time. A mental wellness program is available to address the emotional well-being of residents. Transportation arrangements are made for residents to reach their doctors' appointments.

The dining options at the community cater to special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals.

Various activities are offered at Manor Care Health Services to keep residents engaged and entertained. Concierge services are available for any assistance or information needed by residents. Fitness programs are organized to promote physical health and well-being. Planned day trips allow residents to explore nearby attractions. Resident-run activities provide opportunities for social interaction among residents. Scheduled daily activities ensure that there is always something fun happening within the community.

Manor Care Health Services in Towson, MD is conveniently located near various amenities such as cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.

Nearby Places of Interest

Physicians

  • Clinical Associates (0.2 miles)
  • Pediatric Partners (1 miles)
  • O'Dea Building- St Josephs Hospital (1.3 miles)
  • Advanced Allergy & Asthma Center (1.7 miles)
  • Greater Baltimore Medical Center (1.8 miles)
  • Dr Richard A. Adler, Belcara Health Ophthalmology (3.6 miles)
  • Maryland Pediatric Group: Winkelstein Amy L MD (4.3 miles)

Theaters

  • Cinemark Towson And Xd (0.4 miles)

Restaurants

  • The Cheesecake Factory (0.5 miles)
  • THB - Towson (0.5 miles)
  • McDonald's (1 miles)
  • McDonald's (1.4 miles)
  • Burger King (1.6 miles)
  • Subway (1.7 miles)
  • Colin's Seafood and Grill (2.4 miles)

Places of Worship

  • Church of the Immaculate Conception (0.8 miles)
  • Brown Memorial Woodbrook Presbyterian Church (2.4 miles)
  • Church of the Nativity (2.6 miles)
  • St Demetrios Greek Ort (3.8 miles)

Pharmacies

  • Walgreens (1 miles)
  • CVS Pharmacy (1 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.4 miles)
  • Walgreens (2.2 miles)
  • Rite Aid (2.3 miles)
  • Walgreens (2.5 miles)

Hospitals

  • Sheppard Pratt Health System (1.6 miles)
  • GBMC (1.8 miles)
  • MedStar Good Samaritan Hospital (3 miles)
  • Johns Hopkins Medicine at Green Spring Station (4.3 miles)
  • Sinai Hospital Of Baltimore (4.9 miles)
  • MedStar Union Memorial Hospital (5.1 miles)
  • Lifebridge Health Campus Service (5.4 miles)

Parks

  • Cromwell Valley Park (2.1 miles)
  • Rodgers Forge Tot Lot (2.1 miles)
  • Lake Roland (3.6 miles)
  • Meadowood Regional Park (4.2 miles)

Transportation

  • Lutherville Light Rail Station (2.6 miles)
  • Penn Station (6.6 miles)

Cafes

  • Starbucks (2.7 miles)
  • Panera Bread (3.4 miles)
  • Miss Shirley's Cafe, Roland Park (4.4 miles)
  • Starbucks (6 miles)

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