Manor Care Health Services -Towson
Save509 East Joppa Road, Towson, MD 21286
For more information about senior living options: (844) 490-3973
The experience of placing a loved one in a care facility can be profoundly emotional and complex, and the reviews of ManorCare Health Services reflect a spectrum of care quality and personal experiences that underscore this sentiment. Initially rated five stars, one reviewer expressed disappointment over the significant decline in service quality over the years, rating it now at two stars. Their brother’s stay lasted less than three years, during which time the facility changed its name three times alongside at least two changes in administration. The pattern of instability raised concerns, prompting the family to report issues to multiple oversight bodies, including the Ombudsman and Towson County Health Agency. Alarmingly, incidents of theft were reported—clothing and shoes went missing—adding to a troubling environment that required family members to step in regularly to maintain hygiene standards by cleaning his room and making his bed.
Amidst these concerns, there was positivity noted about select staff members who made a lasting impression. Two nurses on his floor—Renee and Shy—were specifically highlighted as exemplary caregivers. Their competence and caring nature stood out in stark contrast to some overall negative experiences with the institution itself. Families often seek not just medical support but compassionate care for their loved ones; thus, these individuals provided rays of hope amidst an otherwise worrying narrative about the facility's general conditions.
Another perspective on ManorCare Health Services came from a family member who had moved their grandfather into the facility. They recounted positive experiences regarding their grandfather’s care, praising both nursing staff and special services for their attentiveness. This duality illustrates that while some families have found satisfactory levels of service with dedicated personnel addressing resident needs effectively, others felt compelled to escalate grievances due to systemic shortcomings within the establishment.
Despite some redeeming qualities like competent rehab professionals mentioned by another reviewer who had experience on the rehab side of ManorCare Health Services, they too pointed out areas requiring improvement. The review indicated that regular hospital food was offered without any standout options while raising alarms regarding essential supplies—such as toilet paper and personal hygiene wipes—that should be readily available but were reportedly lacking.
On another note, one individual expressed dissatisfaction with their wife’s rehabilitation progress at ManorCare—a situation compounded by her multifaceted health challenges which included mental health issues not adequately addressed by facility staff. Although satisfaction with friendly interactions among staff was noted, there remained a consensus that ManorCare might not have been sufficiently equipped to handle complex cases beyond physical rehabilitation needs. This echoed sentiments from other reviewers regarding potential gaps in care availability versus patient demands.
Ultimately, while running through contrasting narratives reveals glimpses of genuine care within ManorCare Health Services-Towson—in particular through its individual staff members—the overarching concerns voiced by families paint a complicated picture needing urgent attention from management. Issues ranging from administrative instability and theft reports through inadequate resources signal critical deficiencies within a system tasked with ensuring vulnerable individuals receive proper care—a challenge calling for immediate remedial actions and systemic improvement across all levels of service delivery.
Manor Care Health Services in Towson, MD is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, allowing residents to pamper themselves and maintain their personal appearance. Cable or satellite TV is available in each room, providing entertainment options for residents. Community-operated transportation is provided for residents to easily access local attractions and services.
A computer center is available for residents who want to stay connected with friends and family online or engage in other digital activities. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the community's staff. Fitness enthusiasts can take advantage of the fitness room to stay active and healthy.
The community is fully furnished, ensuring that residents have everything they need to feel comfortable in their new home. For recreational purposes, there is a gaming room where residents can engage in various games and activities. A garden and outdoor spaces are also available for residents to relax and enjoy nature.
Housekeeping services are provided to ensure that the community remains clean and well-maintained. Each resident has a private bathroom for their convenience and privacy. A small library is available for those who enjoy reading. Telephone service is accessible throughout the community.
Move-in coordination services are offered to assist new residents with their transition into the community. Transportation arrangements (non-medical) are made for residents who need assistance getting around town or running errands.
For wellness purposes, there is a wellness center where residents can participate in various health-related programs and activities. Wi-Fi/high-speed internet access is available to keep residents connected to the online world.
The care services at Manor Care Health Services include a 24-hour call system for emergencies or assistance, as well as 24-hour supervision for added safety and security. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions such as diabetes diets can be accommodated.
Medication management services are provided to ensure that residents take their medications properly and on time. A mental wellness program is available to address the emotional well-being of residents. Transportation arrangements are made for residents to reach their doctors' appointments.
The dining options at the community cater to special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals.
Various activities are offered at Manor Care Health Services to keep residents engaged and entertained. Concierge services are available for any assistance or information needed by residents. Fitness programs are organized to promote physical health and well-being. Planned day trips allow residents to explore nearby attractions. Resident-run activities provide opportunities for social interaction among residents. Scheduled daily activities ensure that there is always something fun happening within the community.
Manor Care Health Services in Towson, MD is conveniently located near various amenities such as cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.
Manor Care Health Services -Towson is located at 509 East Joppa Road, Towson, MD 21286 in Baltimore County, Maryland
Manor Care Health Services -Towson on seniors.fyi includes 6 photos including images showing painting, art, exercise, physical therapy, caregiver, rehabilitation, exercise equipment, interior, and more.
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