Fox Chase Rehabilitation and Nursing Center
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2015 East West Highway, Silver Spring, MD 20910
For more information about senior living options: (844) 490-3973
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Fox Chase Healthcare is friendly and prompt with its services. The staff are welcoming and truly care about their patients. Naomi Pointer, the new Activities Director, is an amazing asset to Fox Chase. HR Zita is amazing, well-spoken, helpful, and polite; she's what every building needs. The DON is respectful, funny, and motivating. The rehab program at Fox Chase has been excellent, and patients are able to walk again. The facility is very clean, organized, and well-maintained. The staff, from administration to housekeeping, are friendly, respectful, knowledgeable, and caring. The greeter and admissions staff are helpful and welcoming. Families report timely assistance and proactive problem-solving by the staff. Latif, the administrator, is cheery, encouraging, and focused on continual improvement. Peak Fox Chase is awesome; the staff are efficient and hands-on in welcoming guests and taking care of patients.
The facility is terrible due to poor communication between staff and family members. The clinical team is often unresponsive, hiding away, and neglecting care. Corporate management seems indifferent, focusing only on staffing levels and hiring anyone available. There is a significant lack of knowledge and information throughout the facility, with minimal training provided to the staff. The staff are not trained properly to care for high-risk patients, leading to dangerous situations. Personal care has declined, with dirty, neglectful, and dangerous conditions. Billing is chaotic and disorganized, with over-billing, under-billing, and confusion. Food, water, medication, and hygiene are neglected.Experiences at Fox Chase Healthcare run the gamut, from bright voices of appreciation to urgent cautions about safety and management. On the positive side, many visitors described a welcoming atmosphere the moment they arrived. The check-in process was repeatedly noted as smooth and orderly, with a quick temperature check and a friendly greeting from staff who asked whom you were visiting. Several reviewers highlighted specific people who made a difference: a helpful front-desk attendant, a nurse named Mr. Mervin Gruffth, and a team that included HR staff who were described as amazing, patient, well-spoken, and genuinely supportive. Across multiple accounts, the nursing team was portrayed as kind, professional, and attentive, with remarks praising the DON for being respectful, funny, and motivating, and the overall staff for their courtesy and readiness to respond to questions. Families repeatedly expressed appreciation for the visible care and warmth of the staff, and there were mentions of a clean, organized environment and a facility that feels well-kept and welcoming.
In addition to personal interactions, several reviews celebrate the facility's ongoing improvements and the people who lead and coordinate care. The new admissions director, Mr. Nyakeh (also spelled Nyakeh in some comments), was described as friendly and ready to help, and Latif, the administrator, was praised for continually working to improve Fox Chase, creating a sense of cheer and encouragement for residents and their families. Reviewers recount moments of genuine care, such as a patient's family feeling supported by staff from administration to housekeeping, and patients who are recovering or living well in the facility expressing gratitude for the organized care and the care teams' accessibility. A few families even highlighted the presence of engaging activities and staff dedicated to resident well-being, with mentions of Naomi Pointer, the activities director, being cited as an asset to the community and an embodiment of caring energy.
Yet the picture is not uniformly positive. A substantial portion of feedback centers on serious concerns about communication gaps, inconsistent knowledge among staff, and a perception of chaotic operations. Some reviewers describe the facility as poorly managed, with residents reporting that the clinical team can be unresponsive, staff appear to be in the background rather than readily available, and problems persist without clear or timely action. The implication is that corporate leadership seems detached, focusing on staffing numbers rather than ensuring high-quality, proactive care. One reviewer urged families to reconsider bringing a loved one to Fox Chase, pointing to a pervasive sense of miscommunication, insufficient training, and a lack of reliable information that leaves both patients and families feeling uncertain about care plans.
The more troubling criticisms extend to concerns about safety and daily care. Several reviewers allege neglect of essential needs such as food, water, medication, and personal hygiene, and accuse the facility of letting high-risk patients fall through the cracks or not having adequate resources to manage complex care. There are stories of being forced into a quasi-social-work role - handling scheduling, transportation, dental care, and even personal grooming for a loved one - because staff are perceived as lacking the necessary training or systems to handle these tasks consistently. Billing and administrative processes are described as disorganized, with complaints about over-billing, under-billing, and the nuisance of managing payments and insurance reconciliations. Some families report large gaps in care, including issues surrounding medication administration, safety checks, and the management of medical equipment, leading to painful questions about whether the right standards are being followed.
The texture of the reviews also reveals a spectrum of day-to-day experiences. On one hand, visitors recount spotless facilities, pleasant, professional staff, and even small comfort moments - like the inviting scent of fresh-baked cookies upon arrival - that contribute to a sense of trust and routine. On the other hand, several accounts describe rooms and hallways that show the strain of under-resourcing, with mentions of nurses who are difficult to locate, a need for more consistent checklists, and calls for improved oversight to ensure that each patient's care is coordinated and comprehensive. Some families acknowledge improvements and praise remodeled spaces or recently added staff who display diligence, while others insist that even with improvements, significant gaps remain that can compromise safety and quality.
Several reviewers also share practical advice born from tough experiences. The consensus among more cautionary voices is that families should be aggressively involved and organized: appoint outside advocates, establish power of attorney, and maintain regular, proactive communication with care teams. The notes emphasize the importance of maintaining a personal watch over daily needs - hydration, hygiene, oral care, and routine checks - while also preparing for the realities of long-term caregiving within a facility. Specific warnings include being mindful of billing practices and avoiding automatic withdrawals, as well as bringing personal supplies to visits and being prepared to manage missing possessions or misplacement of equipment. Taken together, these practical pointers reflect a culture of vigilance and a belief that family involvement remains a critical component of care, regardless of the level of institutional support.
In sum, Fox Chase Healthcare presents a complex portrait. For many families and visitors, it is a place of genuine kindness, clean spaces, and dedicated staff who strive to meet patients' needs with warmth and professionalism. For others, it is a site of frustration and fear, where communication gaps, inconsistent training, and administrative indecision create anxiety around the safety and dignity of daily care. The recurring thread is a facility that has strengths worth recognizing - friendly clinicians, a caring environment, visible improvements, and a commitment to resident well-being - paired with ongoing challenges in coordination, training, and systems that can leave families feeling uncertain. The common ground is a call for sustained attention to care quality, clearer communication, and more proactive management so that the positives can fully realize their potential for every resident and every visitor.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ronald Reagan Washington National (10 miles away) Washington Dulles International (22 miles away) Baltimore-Washington International (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Fox Chase Rehabilitation and Nursing Center in Silver Spring, MD is a specialized assisted living community that provides skilled nursing care to its residents. With a wide range of amenities and care services, it offers a comfortable and supportive environment for individuals who need assistance with their daily activities.
The facility provides fully furnished accommodations for its residents, complete with cable or satellite TV and Wi-Fi/high-speed internet access. Residents can enjoy nutritious meals prepared by the staff in the dining room or in their own kitchenettes if they prefer to cook for themselves. Housekeeping services are also available to ensure a clean and tidy living space.
The community boasts beautiful outdoor spaces, including a garden, where residents can relax and connect with nature. Move-in coordination is provided to assist new residents in settling into their new home seamlessly. Transportation arrangements to medical appointments are available as well.
At Fox Chase Rehabilitation and Nursing Center, residents receive 24-hour supervision from trained professionals who offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications on time.
In addition to physical care, the facility also prioritizes mental wellness through its mental wellness program. This program aims to enhance the emotional well-being of residents through various activities tailored to their individual needs and interests. Scheduled daily activities are organized for all residents to promote social interaction and engagement within the community.
Located in Silver Spring, MD, this assisted living community benefits from its convenient location near numerous amenities. There are several cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals nearby – ensuring that residents have easy access to essential services and recreational activities.
Overall, Fox Chase Rehabilitation and Nursing Center offers a comprehensive range of care services combined with a comfortable living environment for individuals seeking skilled nursing care in Silver Spring.
Fox Chase Rehabilitation and Nursing Center is located at 2015 East West Highway, Silver Spring, MD 20910 in Montgomery County, Maryland
Fox Chase Rehabilitation and Nursing Center on seniors.fyi includes 7 photos including images showing trees, bedroom, grass, building, entrance, architecture, exterior, dining, and more.
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