Capital Home Care

Pros

• Capital Home Care provides amazing customer service and is well organized with great communication.
• Capital Home Care is outstanding at handling caregiving for clients with special needs, with thoughtful staff and quick responses.
• The reviewers highly recommend Capital Home Care.
• Capital Home Care delivers very good service and has competent and caring staff.
• Capital Home Care is a great company to work with, being professional and responsive.
• Capital Home Care has provided excellent service for years and makes clients feel comfortable.
• Capital Home Care's staff are helpful, attentive, and amicable, with client well-being as the focus.
• Capital Home Care has qualified and knowledgeable staff and handles requests professionally, ensuring uninterrupted services.
• The caregiver assigned by Capital Home Care for a client's son is an absolute joy - prompt, experienced, and dependable.
• Capital Home Care's management is responsive and easy to work with, and families would highly recommend them.
• Capital Home Care offers flexible schedules to employees with timely payroll.
• Capital Home Care is praised for providing a wonderful aide who understands clients and is consistently reliable.

Cons

• The aides are described as completely unprofessional and lazy, with incidents of clients being left stranded in a wheelchair.
• A reviewer says the caregivers are "absolute idiots," noting that police had to be involved to remove an aide.
• There are reports that caregivers walk out or do not show up, leaving family members to fill in.
• The company is criticized for intimidating caregivers and withholding pay, using disrespectful tactics to keep clients.
• Staff are accused of lying about Medicaid submissions and wasting the family's critical time.
• Potential applicants are warned to avoid applying because the recruitment process can involve paying for fingerprinting and attending a training that never occurs, with no apology.

Review

Capital Home Care evokes a broad spectrum of experiences, ranging from sharp praise for its dedication and responsiveness to pointed warnings about the hiring process and some in-home encounters. A number of reviewers recount a thoughtful, well-organized service that begins with careful enrollment and ongoing communication. One reviewer described their mother's experience as highly positive, noting excellent interaction with staff from enrollment through ongoing care, and emphasizing that the agency is well organized and communicative. Another spoke warmly about the administrative side being kind and the overall culture as "great to work with." For families navigating complex needs, especially when a loved one has special requirements, these accounts highlight Capital Home Care as a reliable option that prioritizes timely responses, organized processes, and a compassionate approach.

The strongest praise tends to center on the quality of care and the depth of commitment from the staff. Reviewers repeatedly applaud the caregivers' reliability, competence, and ability to support families dealing with challenging health conditions. Comments like "outstanding handling my daughter with special needs," "professional and follow up with questions you might have," and "I would highly recommend them for your loved ones" underscore a belief that CHC can deliver not just basic services but thoughtful, attentive care. Several families describe care teams that become integral to daily life - staff who are patient, respectful, and quick to respond to evolving needs. The sentiment that the company values client well-being and aims to provide "excellent service" surfaces consistently across many positive reflections.

There is a notable continuity in some reviews, with clients expressing confidence after long-term engagements. A reviewer who has relied on CHC for almost eight years described a stable relationship built on high-quality service, a sense of comfort in dealing with the staff, and appreciation for the organization's steadfast approach. They highlighted Berlin as someone who consistently answers calls and noted that the team goes "above and beyond" to arrange replacements when a caregiver is unavailable, ensuring that care never stops. For families seeking dependable care, these remarks paint CHC as a steadfast partner capable of sustaining care over years, even through transitions in staffing.

Specific staff members emerge as consistently meaningful in the narrative. The praise for Berlin, Sanjita, Rabina, and Jamuna Basnet's positive experiences with payroll and scheduling stands out, as does the acknowledgment of Suriya's exceptional work in arranging and coordinating aides. The message from several reviewers is that when the right people are in place, the agency's strengths - flexible scheduling, timely payments, and compassionate care - become tangible daily benefits. Rave notes about responsiveness and a culture that respects both clients and team members contribute to a sense that Capital Home Care can be an exceptional employer and service provider when operating smoothly.

However, the reviews do not shy away from contrasting experiences, including significant concerns about care quality and reliability. A number of accounts describe caregivers who were unprofessional or unreliable, including a caregiver who left a client stranded in a wheelchair due to parking issues and another who left a patient in bed. One reviewer used very strong language, labeling some aides as "absolute idiots," and suggested that English-speaking clients might face additional challenges with certain staff. Additionally, there are warnings about interruptions in service, with remarks about a caregiver not showing up for a scheduled shift. These experiences highlight real risks in home-care settings and underscore the importance of ongoing supervision, clear expectations, and careful caregiver placement.

Critical feedback also extends to management practices in some branches. A review attributed to the Virginia branch claimed intimidation of caregivers and withholding pay, coupled with frequent missed services and excuses for not providing staff. Other reviewers described problems with Medicaid processes, including claims of lying about submitting insurance applications, missing reference numbers, and a pattern of ignored calls and emails. While these concerns are presented by specific reviewers, they stand in tension with the many positive accounts and serve as a reminder that the agency's operations can vary noticeably by location and situation, emphasizing the need for prospective families to verify current practices and insist on transparent communication.

In sum, Capital Home Care emerges as a provider capable of delivering heartfelt, high-quality care and meaningful employer-staff relationships, especially when the right people and processes align. Families with long-standing, positive experiences speak of dependable, compassionate aides, proactive coordination, and a sense of partnership with the agency. At the same time, there are credible warnings about inconsistent caregiver performance, communication gaps, and administrative or branch-specific issues that can complicate care for vulnerable loved ones. For anyone considering Capital Home Care, the message is nuanced: the potential for exceptional, life-changing care exists, but it hinges on careful caregiver placement, clear expectations, ongoing oversight, and transparent, prompt communication from the agency at every step. The right team, including trusted coordinators like Suriya and Berlin, can make a meaningful difference, while lapses in staffing, accountability, or Medicaid administration can significantly undermine the experience.

This part of Rockville, Maryland offers a range of amenities and services that could be appealing to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, hospitals, and physicians within close proximity, residents have easy access to healthcare resources. The area also features a variety of cafes and restaurants, providing plenty of dining options. Additionally, there are several parks nearby for outdoor recreation opportunities. For those relying on public transportation, the Rockville and Shady Grove Metro Stations are accessible, as well as car rental services. Places of worship are also available for spiritual needs. Overall, this part of Rockville offers a mix of conveniences and leisure activities suitable for seniors looking to settle in a well-connected community.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Safeway Pharmacy (1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.4 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (0.7 miles)
• Holy Cross Germantown Hospital (5.9 miles)

Physicians

• Potomac Pediatrics (0.9 miles)
• The Centers For Advanced Orthopaedics (1.1 miles)
• Occupational Health Consultants (1.1 miles)
• Potomac Valley Pediatrics (2.2 miles)
• Family Allergy & Asthma Care (3 miles)
• Tibor E Frekko (3.1 miles)
• Kane Howard MD (3.6 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Silver Diner (1.3 miles)
• Starbucks (3.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)

Restaurants

• First Watch (1 miles)
• Guapo S Gaithersburg (1.3 miles)
• Yard House (1.4 miles)
• Uncle Julio's (1.4 miles)
• Cava (1.6 miles)
• Dulcinea Bar and Grill (1.8 miles)
• Chipotle Mexican Grill (2.2 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (1.3 miles)
• AMC Montgomery 16 (6.2 miles)

Parks

• Bohrer Park (2.5 miles)
• Aberdeen Park (2.6 miles)
• Falls Road Park (3 miles)
• Rock Creek Regional Park (4.4 miles)
• South Germantown Recreational Park (6.2 miles)
• Winding Creek Local Park (7.1 miles)
• Great Falls Park (7.5 miles)

Places of Worship

• Rockville Evangelical Mission (2.6 miles)
• Church of the Redeemer (6.2 miles)
• Saint Andrew Kim Catholic Church (9.2 miles)

Transportation

• Shady Grove Metro Station (2.8 miles)
• Rockville Metro Station (3.6 miles)
• Nextcar Gaithersburg South (4 miles)
• Hertz Rent A Car (4.8 miles)
• Twinbrook Metro Station (5.5 miles)
• Germantown MARC Station (6 miles)
• Grosvenor-Strathmore Metro Station (7.5 miles)