Regent Healthcare in Odenton, MD

Pros

• The doctor's office is described as very nice, professional, and health-focused, with prescriptions ready next door in about five minutes.
• The staff are consistently welcoming.
• Regent Healthcare provides an overall good experience with friendly staff, and clients are pleased with their service.
• Regent Healthcare goes above and beyond, from the beginning, finding the perfect caregiver fit for a loved one and ensuring coverage even in snowy days.
• The agency is flexible and dependable, offering respite care when needed.
• Caregiver matches are excellent, leading to high satisfaction and strong recommendations for Regent Healthcare.
• Clients would definitely recommend Regent Healthcare based on positive experiences.

Cons

• Deblyn, the Odenton location's pharmacist, is described as a miserable and unprofessional individual.
• The Odenton pharmacy is not trustworthy; the reviewer wouldn't send their dog there.
• The office is accused of racism, as a reviewer waited over an hour while a Black family was seen first.
• The office never answers its phones and is hard to reach.
• The nurse practitioner is accused of unethical behavior and of not understanding basic medications.
• The clinic lost a urine sample twice and failed to inform the patient.
• Several staff members are rude and unprofessional.

Review

Regent Healthcare in Odenton is best suited for families seeking in-home caregiving and daily support rather than a traditional clinic experience. The reviews consistently signal that the core value lies in caregiver matching and flexible scheduling: when the right aide is paired with a loved one, tasks such as meal prep, grooming, light housekeeping, and engaging companionship can markedly improve daily life. For families aiming to keep a senior in familiar surroundings, with hands-on help that travels to the home, Regent offers a practical, respite-friendly option. This is especially true for clients who want personal attention and a caregiver-driven approach, not a hospital corridor or fixed day-program structure.

The strongest positives center on caregiver fit and availability. Several accounts highlight excellent matches who genuinely connect with loved ones, sometimes even going beyond basic duties to enrich the day - engaging activities, conversation, and a proactive presence that supports independence. The ability to obtain respite coverage or temporary support during absences is repeatedly cited as a practical strength, with families noting that Regent can step in when plans change or caregiving needs shift. Comparisons among aides vary, but the standout workers drive meaningful continuity of care and reassure families that someone reliable will be in place when needed.

Yet the picture is decidedly mixed on administrative and clinical fronts. A recurring thread in the feedback is inconsistent office responsiveness and scheduling friction: phones not always answered, callbacks delayed, and visits sometimes ticketed by delays or miscommunications. In several reviews, families describe rude or unprofessional behavior among staff, with some frontline personnel deemed inattentive or disengaged. Compounding the concern, there are reports of disorganization in medical-related interactions - lost records, miscommunications about referrals, and experiences with a nurse practitioner that undermine confidence in the oversight side of the operation. Taken together, these issues underscore a real risk of friction and frustration for families seeking a seamless care experience.

Those administrative and clinical gaps matter most for families where timely communication and reliable medical coordination are non-negotiable. If a loved one relies on consistent physician oversight, timely tests, and clear, courteous front-desk interactions, Regent's drawbacks may overshadow its caregiving strengths. Several reviewers point to problematic experiences with the medical office - long waits, missed appointments, or staff behavior that undercuts trust in care management. For anyone prioritizing a tightly run clinic environment and a single, steady care coordinator, alternatives with more predictable administrative performance will merit serious consideration.

Despite the drawbacks, Regent Healthcare does deliver tangible value when the emphasis stays on in-home caregiving. The ability to secure flexible respite, the evident care and diligence of certain aides, and the sincere effort to place a compatible caregiver with a family's specific needs create meaningful upside. Where a great match exists, families report improved daily living, better mood, and more confidence in managing day-to-day tasks at home. The cost is noted as higher relative to some competitors, but a number of reviews acknowledge it is competitive for the level of personalized, hands-on support provided, particularly in cases where continuity and companionship matter.

In the end, Regent Healthcare stands as a practical, caregiver-first option for families prioritizing home-based support and flexible coverage, tempered by known challenges in administrative consistency and medical coordination. The decisive factor is whether the household can tolerate occasional administrative misfires in exchange for meaningful, reliable caregiving when the right aide is on duty. For families who require flawless scheduling, immediate return calls, and uniformly high medical oversight in tandem with home care, alternatives will likely be a better fit. For those willing to blend strong caregiver compatibility with proactive, clearly defined expectations on communications, Regent remains worth a measured, trial-oriented engagement, with explicit agreements on scheduling, billing, and care planning to minimize friction.

Hospitals

• Kimbrough Ambulatory Care Clinic Main Pharmacy (0.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.7 miles)

Physicians

• Johns Hopkins odenton (2 miles)
• Greater Maryland Pain Management (2.1 miles)
• Anne Arundel Dermatolo (4.7 miles)
• Nighttime Pediatrics (4.9 miles)
• Medical Arts Centre (5.5 miles)
• Mid Atlantic Neurology Consultants (5.5 miles)
• Oakwood Medical Building (6 miles)

Restaurants

• McDonald's (2 miles)
• McDonald's (3 miles)
• McDonald's (3.6 miles)
• Chick-Fil-A (3.6 miles)
• The Cheesecake Factory (3.9 miles)
• Prime Rib Steakhouse at Maryland LIVE (4 miles)
• Dave & Buster's (4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.6 miles)
• Panera Bread (5.1 miles)
• Chesapeake Bay Roasting Company (5.7 miles)
• Panera Bread (7.1 miles)
• Starbucks (8.4 miles)
• Starbucks (8.4 miles)

Places of Worship

• Heritage Community Church (2.9 miles)
• St Elizabeth Ann Seton Church (6.9 miles)
• St Augustine's Church (7.6 miles)

Parks

• Piney Orchard Nature Preserve (3 miles)
• Randazzo Softball Park (3.8 miles)
• Sawmill Creek Park (6.1 miles)
• High Ridge Park (7.8 miles)

Theaters

• Cinemark Holdings (4.1 miles)
• Regal Waugh Chapel & IMAX (4.9 miles)

Transportation

• BWI Rental Car Facility (5.3 miles)
• Hertz Rent A Car (5.3 miles)
• Avis Rent A Car (5.3 miles)
• Concourse B (5.9 miles)
• Concourse A (5.9 miles)
• Concourse A/B Food Court (5.9 miles)
• Security Checkpoint - Concourse B (5.9 miles)