Arbor Terrace Senior Living

Pros

• The staff at Arbor Terrace is described as very friendly and accommodating, always going out of their way to ensure the well-being of the residents.
• Residents benefit from a variety of engaging activities that keep them stimulated and involved in the community.
• Arbor Terrace is consistently praised for its cleanliness and well-maintained facilities.
• The Memory Care Program is highly recommended by families who appreciate the care and attention provided to their loved ones.
• Families have expressed gratitude for the great communication and support from the staff during the transition process for their loved ones.
• Many reviewers highlight the welcoming atmosphere created by staff members, making it feel like home for residents.
• The facility offers numerous amenities, such as a salon, library, game room, and private dining areas, enhancing residents' quality of life.
• Residents are encouraged to participate in various activities tailored to their interests and needs, fostering a vibrant community environment.
• Arbor Terrace has received commendations for its approach to safety measures regarding health protocols, particularly during COVID-19.
• Several reviewers would recommend Arbor Terrace Senior Living to others seeking a safe place for their loved ones due to their positive experiences with care provided at the facility.

Cons

• The turnover rate for staff at Arbor Terrace is high, with most employees staying only 6 to 8 months.
• The dining room is inadequately staffed, leading to long wait times for residents' meals.
• The rent is extremely high considering the services provided, requiring families to take on additional responsibilities for their loved ones’ care.
• There are issues with cleanliness in the residents’ rooms, including trash and dirty sheets found during a move-out.
• Communication from the administration to family members is lacking.
• Residents have been found alone in dark rooms due to insufficient staff support, raising concerns about proper engagement and care.
• Some areas of the facility require better maintenance, including broken windows that have been poorly repaired.

Review

Arbor Terrace Senior Living in Lanham, Maryland, has garnered a wide range of feedback from families and residents, highlighting both the positive aspects and areas needing improvement within the facility. Many reviewers commend the staff for their friendliness and accommodating nature. Families often express gratitude for the welcoming atmosphere created by staff members who go out of their way to ensure that new residents feel comfortable in their new environment. The facility is regularly praised for its cleanliness, indicating an effort to maintain a hygienic living space for all residents.

One standout feature of Arbor Terrace is the abundance of activities available to engage residents. Several reviews highlight how the various programs—including games, exercise sessions, and community events—keep seniors active and socially connected. For instance, one reviewer described an experience where staff helped their mother prepare for a "Senior Prom," showcasing not only the care provided but also the creative ways in which staff foster engagement among residents. Many families appreciate these efforts to provide a vibrant community life through interactive programming tailored to meet different interests.

However, despite these positive attributes, concerns about staffing levels and care quality have been raised by multiple reviewers. While most acknowledge that many staff members are dedicated and caring, there are reports of high employee turnover rates causing disruptions in continuity of care. Families noted that this inconsistency can lead to delays in serving meals—sometimes resulting in waiting times as long as 30 to 45 minutes—which can be frustrating for both residents and their loved ones. Moreover, some reviews indicate that despite paying premium rent for services at Arbor Terrace, families still find themselves needing to take on additional responsibilities such as laundry and personal hygiene assistance.

Another area of critique involves conflicting experiences regarding cleanliness and maintenance within resident rooms. Some families reported finding unsanitary conditions upon moving out elderly loved ones; issues mentioned included trash under furniture, unclean linens mixed with dirty ones, broken windows improperly repaired with cardboard and duct tape, and inadequate attention given to personal spaces. These alarming reports starkly contrast with others who lauded the facility's overall cleanliness during tours or initial impressions.

The communication between administration staff and family members received mixed reviews as well. While some families appreciated open lines of communication regarding their loved one's needs—pointing out how approachable staff were—other accounts indicated serious lapses in keeping families informed about important matters like medication management or daily routines experienced by their relatives living within the facility.

Despite these contrasting opinions, many remain optimistic about Arbor Terrace’s potential as a senior living option. Reviewers frequently mention how impressed they were during initial tours due to the impressive facilities designed with resident comfort in mind—such as private dining areas for family visits, libraries, lounges on each floor for social gatherings or relaxation time alongside gardens inviting peaceful outdoor enjoyment. These thoughtful amenities complemented by ongoing activities contribute positively towards fostering an engaging living environment essential for seniors looking for community-based care solutions.

In conclusion, Arbor Terrace Senior Living stands out as a complex institution where dedication from many staff members shines brightly against a backdrop peppered with some operational challenges requiring immediate attention. While certain families enthusiastically recommend it based on positive interactions surrounding engagement programs or initial experiences upon entry into this assisted living arrangement process; deeper structural issues warrant careful consideration before making final decisions concerning placements within its walls—a reality exemplified by both accolades bestowed upon select individuals striving hard each day versus critical testimonials reflecting shortcomings affecting overall resident satisfaction levels at this cherished local destination catering specifically towards enriching lives through senior care initiatives.

This part of Lanham, Maryland offers a variety of amenities and services that may cater to the needs of seniors looking for a welcoming community. With several physicians' offices nearby, including Rochelle Hardy Md and Ford Medical Associates, health care access is convenient. Numerous pharmacies like CVS Pharmacy and Greenbelt Co-op Supermarket & Pharmacy are also accessible for medication needs. In terms of dining options, there are familiar choices such as McDonald's and Chick-Fil-A, as well as local favorites like Jasper's and Golden Corral. Public transportation options are available with Amtrak and Metro stations within a few miles, providing easy access to different parts of the area. Surrounding parks like Duvall Playground and Allen Pond Park offer opportunities for outdoor activities and relaxation. Additionally, nearby places of worship such as College Park United Methodist Church and St Elizabeth Ann Seton Church provide spiritual support for individuals seeking a sense of community. Overall, this part of Lanham presents a diverse range of resources that may appeal to seniors considering this area for retirement living.

Physicians

• Rochelle Hardy Md (0.4 miles)
• Ford Medical Associates (0.4 miles)
• Dr Vanessa Allen (2.7 miles)
• Dr Jenkin's Office (5.5 miles)
• TLC Pediatrics (6 miles)
• Allergy Partners of Metro DC (6.5 miles)
• MyEyeDr (6.6 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Greenbelt Co-op Supermarket & Pharmacy (2.4 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• McDonald's (2.5 miles)
• McDonald's (4.3 miles)
• McDonald's (5.3 miles)
• Chick-Fil-A (5.4 miles)
• Jasper's (5.4 miles)
• Golden Corral (6 miles)
• McDonald's (6.1 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (4.8 miles)
• Starbucks (5.2 miles)
• Vigilante Coffee (6.3 miles)
• Chesapeake Bay Roasting Company (7.5 miles)
• Starbucks (8.3 miles)
• Panera Bread (8.5 miles)

Transportation

• New Carrollton Amtrak Station (3.6 miles)
• Greenbelt Station (4.4 miles)
• Greenbelt Metro Station (4.4 miles)
• College Park - University of Maryland Metro Station (5.1 miles)
• Prince George's Plaza Metro Station (6.8 miles)
• West Hyattsville Metro Station (7.7 miles)
• Benning Road Metro Station (8.9 miles)

Parks

• Duvall Playground (4.9 miles)
• Allen Pond Park (6.4 miles)
• Watkins Regional Park (7.4 miles)
• Piney Orchard Nature Preserve (7.7 miles)
• High Ridge Park (8.7 miles)

Places of Worship

• College Park United Methodist Church (4.9 miles)
• Christian Community Presbyterian Church (5 miles)
• St Elizabeth Ann Seton Church (8.6 miles)

Hospitals

• Bowie Health Center-Emergency Medical Care (5.5 miles)

Theaters

• Regal Waugh Chapel & IMAX (8.4 miles)