1518 Philadelphia Road, Joppa, MD 21085
For more information about senior living options: (866) 208-4318
Overall Review of Young At Heart II
Pros
The facility is clean and welcoming.- The staff are incredibly kind and attentive to every resident.
- The residents look well cared for and are happy.
- The team is very professional and courteous to family members' needs.
- The environment is neat, organized, and the care is excellent.
- Young at Heart is a caring environment that puts patients first.
- The owner is cordial and makes transitions seamless, offering a homey feel.
- The facility provides an at-home atmosphere with private bedrooms and a welcoming vibe.
- The grounds are gorgeous and contribute to a comfortable, positive atmosphere.
Cons
They are rude when you call.- They need to improve their customer service and who answers calls.
Review
Young At Heart II in Joppa, MD is best suited for families seeking a warm, home-like assisted living option where personal attention, dignity, and a clean, comfortable setting take priority over clinical formality. The community particularly shines as a respite-care choice, where stays feel seamless and uncomplicated. Private bedrooms, a residential atmosphere, and well-kept grounds create an environment that feels more like a comfortable home than a facility. Residents appear well cared for, well groomed, and genuinely engaged, with staff kindness and a hands-on director setting the tone from arrival to departure. This combination earns confidence for families who want a welcoming, manageable setting that preserves independence within a supportive framework.
Those weighing alternatives should be mindful of some administrative gaps that appear in reviews. A few comments point to customer-service and call-handling shortcomings, unclear who answers the phone and occasional roughness on calls. These gaps do not necessarily reflect the quality of direct resident care, but they can complicate planning, scheduling, and timely updates for busy families or those coordinating care from afar. If front-desk responsiveness and proactive communication with families are essential, this is a factor to test during a visit rather than assume from impression.
The core strengths at Young At Heart II tilt decisively toward warmth, attentiveness, and daily livability. Clean, well-maintained common areas and private rooms support a non-institutional feel that resonates with residents and visiting families. The staff are consistently described as professional, courteous, and genuinely caring, helping residents stay well groomed and cheerful. The on-site care ethos is reinforced by leadership that stays involved, updates are readily shared with families, and the environment supports a sense of belonging rather than dispersion. The homey touches, private bedrooms, accessible pathways, and a cultivated, pleasant campus, translate into daily life that feels comfortable and dignified.
Those strengths help offset the drawbacks, especially for families prioritizing emotional comfort and reliable day-to-day care. The respite-stay experiences cited by visitors demonstrate that residents receive attentive, considerate care in a setting that feels like home. When questions arise, the perceived accessibility of leadership and staff helps maintain trust, even if a phone conversation occasionally falls short. In practical terms, the distinction between strong in-person engagement and imperfect remote communication means scheduling and updates should be clarified upfront; where this is done, the overall experience remains reassuring and steady.
The community is a particularly good match for seniors who want an intimate, neighborhood-like vibe with private accommodations. It supports short-term stays, respite care, and ongoing living arrangements for those who value a calm, welcoming atmosphere and visible caregiver presence. Prospective residents should confirm how care plans are communicated, the cadence of updates, and who handles calls during peak times. A thorough tour that includes conversations with the director and frontline staff will reveal whether the current communication approach aligns with expectations and whether the home-like layout and private rooms meet daily living needs.
In sum, Young At Heart II stands out for warmth, dignity, and a genuinely homey setting, backed by a team that demonstrates real care. The strongest case rests on cleanliness, a welcoming atmosphere, and the evident happiness of residents, anchored by engaged leadership and personal attention. The primary caveat concerns administrative responsiveness; with clear expectations about communications, this community can serve as a compelling, human-centered choice for many seniors. For families prioritizing polished front-desk service or uniformly rapid updates, exploring alternatives may be prudent; otherwise, this is a strong, practical option that aligns with a thoughtful, hands-on approach to senior living.
11 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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