3120 Powder Mill Rd, Adelphi, MD 20783
For more information about senior living options: (844) 490-3973
The facility is described as having caring staff, good food, and nice accommodations. The staff are kind and generous, providing loving care. The facility is well staffed and attentive to residents' needs. Families report professional, courteous, and helpful staff. The environment is warm, welcoming, quiet, and serene. The dining is praised, with meals described as delicious and wholesome. Rooms and common areas are clean, bright, and well designed. Hillhaven is regarded as a trusted go-to that treats loved ones like family. Nurses are attentive and communicate with families to keep them updated. Visitors feel supported and guided through the visiting process. Staff interactions are friendly, patient, and thoughtful. Residents and families express gratitude for the care and kindness received.
The owners of the facility are described as horrendous and uncaring. The establishment has been sold at least two times, and the current owners are not good. A reviewer warns to avoid bringing loved ones there. The nurses' level of patient care is questionable, including a case where a relative left unresponsive under their care. A memory-care resident's clothes keep disappearing, with speculation that staff are stealing or misplacing laundry. The sign-in machine is inadequate and should be a talking/tell?all device. The cleaning department is said to use too much bleach in the rooms. Care appears disjointed with poor communication about physical therapy progress and no master chart to track what care the patient is receiving.A careful reading of the many impressions about Sterling Care Hillhaven (often referred to as Hillhaven) reveals a landscape that ranges from warm, glowing praise to serious concerns. A large portion of the experiences shared describe a facility that feels welcoming, clean, and well staffed. Families frequently note friendly, caring staff who go out of their way to make loved ones feel comfortable. They speak of bright, clean rooms, tasty meals, and a general sense that residents are treated with dignity and respect. One reviewer summarizes a common sentiment: "Great facility with caring staff, good food and nice accommodations. Highly recommend." Another adds, "A staff of kind and generous people. Thank you for caring for the people we as a family care so deeply about." The tone in many of these accounts is one of gratitude and relief to find a place that can become a home away from home for aging or recovering relatives.
Visitors who stop by to see a family member consistently describe scenes of attentiveness and ease of communication. Reports include a sense that staff are engaged and responsive to individual needs, with one person noting, "The facility was well staffed and very attentive to my family member's needs. He seemed happy and the staff interacted with him in a very joyful and pleasant manner." Others talk about the practical comforts that contribute to a sense of well-being - clean facilities, pleasant interactions, and rooms designed with comfort in mind. A recurring thread is the feeling that residents are treated with kindness, and that families are welcomed to participate - lunch invitations, open lines of communication, and staff who remember personal details.
Food and atmosphere also appear repeatedly as strengths. Several reviewers mention meals that look appealing and are described as well-prepared, with one praising a specific cook and a moment when a hot drink was provided to bridge a gap in service. A visiting family member notes that the lunch looked delicious and that the facility overall "did not have an odor," reinforcing a picture of a fresh, well-kept environment. The social climate comes across as reassuringly warm: staff members are described as courteous, smiling, and genuinely engaged in the well-being of residents. In short, many families feel that Hillhaven offers not only care but a sense of normalcy and comfort during what can be a challenging time.
There is also a strong voice of longstanding trust. Several reviewers talk about Hillhaven as a longtime go-to in their family's caregiving journey, praising steady, ongoing support as roles shift - from parent to grandparent to other relatives who need care. The consistency of care over years is highlighted in phrases like "Hillhaven has been a go-to for our loved ones for a few years now," with anecdotes about loved ones feeling like family members and receiving reliable, compassionate attention.
However, not every note is uniformly positive. A significant minority of reviews express serious concerns that cannot be dismissed. One reviewer describes a troubling scene: a family member who left the facility in a deteriorated state under the care of the nursing team, raising questions about the level of patient care and oversight. Another reviewer recounts a case where a nonverbal daughter left under care "unresponsive" and notes difficulties with overnight stays and admission decisions, while praising only some aspects of the staff as "wonderful people." These accounts emphasize inconsistencies in care quality and communications at critical moments, and they call for more robust accountability and transparency.
Other negative threads focus on specific, troubling operational issues. There are claims of missing clothing for a memory-care resident, with a clear sense of frustration and fear of theft or misplacement by either staff or laundry personnel. Some reviewers describe gaps in care coordination, such as unclear or delayed updates about physical therapy and overall progress, with questions about who is responsible for monitoring a patient's comprehensive plan of care. A few observations touch on environmental or procedural annoyances - overly sanitized or heavily bleached rooms, and a "sign-in machine" that one person felt should be more user-friendly. While these points may seem minor in isolation, they contribute to the overall impression that some families worry about consistency and thoroughness in daily operations.
Taken together, the reviews paint a facility that can feel like a sanctuary to many, while also presenting red flags for others. Positive experiences emphasize a warm, clean, and responsive environment where residents seem to thrive, meals are satisfying, and families feel involved and reassured. Negative experiences underscore real scares and disappointments - concerns about the adequacy of nursing care in critical moments, the challenges of coordination across departments, and incidents that leave families worried about safety, accountability, and the handling of personal belongings. The contrast suggests that experiences may vary by unit, shift, or even by time, and highlights the importance of prospective families personally visiting, asking pointed questions about care plans, and witnessing the day-to-day operations before making a decision.
For anyone weighing Sterling Care Hillhaven as a potential home for a loved one, the takeaway is to balance the overwhelmingly positive voices with the more cautionary notes. If you choose to visit, you might focus on how well the facility responds to urgent concerns, how PT and other therapies are coordinated and documented, what the daily routine looks like, and how staff communicate with families. It may also be wise to inquire about specific policies on overnight stays, incident reporting, and the handling of personal belongings, including what steps are taken to prevent loss or misplacement. By paying careful attention to these areas, families can determine how closely the facility's strengths align with their own priorities for care, safety, and peace of mind.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Ronald Reagan Washington National (13 miles away) Baltimore-Washington International (18 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Paint Branch Assisted Living in Adelphi, MD is a vibrant and welcoming community that offers exceptional care and amenities for seniors. Our residents enjoy a range of activities on-site, providing opportunities for socialization, entertainment, and personal growth. With our beautician on-site, residents can easily maintain their grooming needs without leaving the comfort of our community.
We understand the importance of spiritual well-being, which is why we offer both devotional services off-site and on-site. Residents have the option to participate in these services according to their preferences. Our indoor common areas provide comfortable spaces for residents to relax, socialize, or engage in activities together. Additionally, our outdoor common areas allow residents to enjoy fresh air and nature.
For those who require short-term stays or respite care, we offer tailored options to meet their specific needs. Our facility is also wheelchair accessible throughout, including the showers which are equipped with accessibility features for added convenience and safety.
At Paint Branch Assisted Living, we provide specialized care services such as diabetic care and incontinence care to ensure the well-being of our residents. Our dedicated staff members are trained and experienced in providing personalized support and assistance.
Residents can look forward to a variety of engaging activities on-site as well as devotional activities both offsite and within our community. These offerings promote mental stimulation, spiritual fulfillment, and overall well-being.
Conveniently located nearby are parks, pharmacies, restaurants, transportation options such as public transit or rideshare services, places of worship to cater to various faiths or beliefs and a hospital for any medical emergencies that may arise.
Paint Branch Assisted Living is committed to creating a warm and inclusive environment where seniors can thrive physically, mentally, emotionally, and spiritually. We invite you to visit us at our community in Adelphi to experience firsthand the exceptional care and amenities we have to offer.
Paint Branch Assisted Living is located at 3120 Powder Mill Rd, Adelphi, MD 20783 in Prince George's County, Maryland
Yes, Paint Branch Assisted Living allows both dogs and cats.
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