Paint Branch Assisted Living in Adelphi, MD

3120 Powder Mill Rd, Adelphi, MD 20783

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
78
4 stars
10
3 stars
2
2 stars
3
1 stars
7

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    Overall Review of Paint Branch Assisted Living

    Pros

    • pro The facility has caring staff, good food, and nice accommodations.
    • pro The staff are kind and generous.
    • pro The facility is warm, welcoming, and serene.
    • pro The staff interact with residents in a joyful and pleasant manner.
    • pro The rooms are clean, spacious, and well designed.
    • pro The meals are delicious and well prepared.
    • pro The staff are courteous, helpful, and professional.
    • pro The facility is clean and odor-free.
    • pro Families feel supported, and nurses keep them updated about status.
    • pro The facility is highly recommended for loved ones.

    Cons

    • pro The reviewer says it is a horrible place to bring loved ones, with the owners described as horrendous and uncaring.
    • pro Another reviewer warns to avoid bringing loved ones there.
    • pro A family reports neglect, describing bedsores and the staff's failure to respond to call bells.
    • pro The facility is labeled "hellhaven" and advised not to place a loved one there.
    • pro A memory-care patient's clothes keep disappearing, suggesting theft or misplacement by staff.
    • pro A nurse is described as hostile and unhelpful, and the overall care goals were not met.
    • pro The facility is described as filthy and unbearable, with the reviewer leaving after only a few hours.

    Review

    Paint Branch Sterling Care Hillhaven is best suited for families seeking a warm, home-like atmosphere in Adelphi where a dedicated caregiving culture is front and center. The community tends to attract residents who benefit from a clean, comfortable setting, good meals, and a rehabilitation-oriented environment. For seniors who value genuine staff warmth, regular social interaction, and visible attentiveness from nurses and aides, this facility often feels like a welcoming, lived-in place that treats residents with respect and kindness.

    Those who may want to consider alternatives are families with serious concerns about consistency in medical oversight, communication, and accountability. Several reviews raise red flags about care gaps, from delayed responses to call bells and questions about post-admission medical updates, to disturbing reports of serious lapses in bedside care. There are also accounts of belongings going missing, questions about laundry practices, and at least one highly negative exemplar of neglect in the rehab setting. For families prioritizing airtight safety, transparent, proactive medical coordination, or a track record of zero-tolerance for oversight gaps, shopping other options may be prudent.

    The strongest positives at Hillhaven lie in the core caregiving footprint: a staff that feels genuinely friendly and invested, a facility that is consistently described as clean and odor-free, and a nutrition and therapy program that many families praise. Residents and visitors frequently note that the building is bright, welcoming, and well maintained, with staff who greet and assist with warmth and courtesy. When therapy is involved, the team often earns praise for tailored attention and progress, and several accounts describe the family being invited into the care conversation with timely updates and supportive communication. These advantages make the environment feel safe, dignified, and livable, which can offset some routine operational frictions for many families.

    However, the cons cited by some families cannot be dismissed. A subset of reviews portrays care that feels disjointed or reactive rather than coordinated, with families reporting inconsistent updates on medical status, and in some cases, alarming experiences of neglect or delay in essential care. Instances of bedsores, missed meals, or inadequate response to call bells paint a picture of riskier scenarios that require rigorous oversight. Add in reports of clothing and personal belongings going missing, plus comments about staffing and administrative friction, and the picture becomes more complex. The reality is that while many experience excellent, compassionate care, there are credible, persistent concerns that demand vigilance and corroboration through current, in-person tours and conversations with front-line staff and administrators.

    For families ready to dive into due diligence, the decision hinges on how these pros and cons balance in real time. Prospective buyers should demand current staffing metrics, ask about weekend coverage, and request a clear, accessible care plan process to ensure medical updates are timely and transparent. Tour the facility at different times to observe call-bell responsiveness, talk to residents and their families about day-to-day routines, and inquire about processes for safeguarding belongings and coordinating physical therapy and physician visits. A line of questioning about master charts, incident reporting, and how communication with families is documented will illuminate whether the positive experiences reflected in many reviews are consistently replicated.

    In the end, Sterling Care Hillhaven delivers a solid, caregiver-driven environment that many families will find a very good fit - particularly for short-term rehab and assisted living with a sociable, engaged culture and a focus on cleanliness, meals, and daily activity. Yet the mixed experiences documented in reviews mean that diligent verification is essential. If a family can confirm stable staffing, reliable medical communication, and robust safeguards against care lapses, this community stands out as a practical, comforting choice. If not, or if ongoing, unaddressed concerns persist, exploring alternatives with more uniform safety records and clearer accountability becomes the prudent path.

    Features

    Pets

    • Cats allowed Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
    • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

    Amenities

    • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
    • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
    • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.

    Transportation

    • Ronald Reagan Washington National (13 miles away) Ronald Reagan Washington National (13 miles away)
    • Baltimore-Washington International (18 miles away) Baltimore-Washington International (18 miles away)

    Care Services

    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.

    Dining

    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.

    Activities

    • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
    • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.

    Description

    Paint Branch Assisted Living in Adelphi, MD is a vibrant and welcoming community that offers exceptional care and amenities for seniors. Our residents enjoy a range of activities on-site, providing opportunities for socialization, entertainment, and personal growth. With our beautician on-site, residents can easily maintain their grooming needs without leaving the comfort of our community.

    We understand the importance of spiritual well-being, which is why we offer both devotional services off-site and on-site. Residents have the option to participate in these services according to their preferences. Our indoor common areas provide comfortable spaces for residents to relax, socialize, or engage in activities together. Additionally, our outdoor common areas allow residents to enjoy fresh air and nature.

    For those who require short-term stays or respite care, we offer tailored options to meet their specific needs. Our facility is also wheelchair accessible throughout, including the showers which are equipped with accessibility features for added convenience and safety.

    At Paint Branch Assisted Living, we provide specialized care services such as diabetic care and incontinence care to ensure the well-being of our residents. Our dedicated staff members are trained and experienced in providing personalized support and assistance.

    Residents can look forward to a variety of engaging activities on-site as well as devotional activities both offsite and within our community. These offerings promote mental stimulation, spiritual fulfillment, and overall well-being.

    Conveniently located nearby are parks, pharmacies, restaurants, transportation options such as public transit or rideshare services, places of worship to cater to various faiths or beliefs and a hospital for any medical emergencies that may arise.

    Paint Branch Assisted Living is committed to creating a warm and inclusive environment where seniors can thrive physically, mentally, emotionally, and spiritually. We invite you to visit us at our community in Adelphi to experience firsthand the exceptional care and amenities we have to offer.

    Nearby Places of Interest

    Restaurants

    • McDonald's (1.4 miles)
    • McDonald's (1.5 miles)
    • McDonald's (4.9 miles)
    • Denizens Brewing Co. (5 miles)
    • Jollibee (5.6 miles)
    • Chick-Fil-A (5.8 miles)
    • McDonald's (6.6 miles)

    Pharmacies

    • Kaiser Permanente - Pharmacy (1.7 miles)
    • Walgreens (2.2 miles)
    • CVS Pharmacy (3.1 miles)
    • CVS Pharmacy (3.4 miles)
    • Walgreens (3.5 miles)
    • CVS Pharmacy (3.7 miles)
    • Walgreens (3.9 miles)

    Places of Worship

    • College Park United Methodist Church (2.2 miles)
    • Christ Congregational Church (3.7 miles)
    • Basilica of the National Shrine of the Immaculate Conception (7.3 miles)

    Parks

    • Duvall Playground (2.5 miles)
    • Fort Slocum Park (5.9 miles)
    • Georgian Forest Park & Tennis Courts (6.4 miles)
    • Rock Creek Park (6.9 miles)
    • Chevy Chase Park (7.1 miles)
    • High Ridge Park (7.4 miles)
    • Winding Creek Local Park (7.6 miles)

    Transportation

    • Greenbelt Station (2.7 miles)
    • Greenbelt Metro Station (2.7 miles)
    • College Park - University of Maryland Metro Station (3.9 miles)
    • Prince George's Plaza Metro Station (4.6 miles)
    • Forest Glen Metro Station (5 miles)
    • West Hyattsville Metro Station (5.3 miles)
    • Glenmont Metro Station (5.7 miles)

    Hospitals

    • Holy Cross Hospital (4.6 miles)
    • Medstar Washington Hospital Center (7.8 miles)
    • Children's National Medical Center (7.9 miles)
    • Howard University Hospital (8.7 miles)

    Cafes

    • Lost Sock Roasters (5.3 miles)
    • Vigilante Coffee (5.5 miles)
    • Starbucks (6.8 miles)
    • Starbucks (6.8 miles)
    • Tatte Bakery & Cafe (8.3 miles)

    Physicians

    • Allergy Partners of Metro DC (5.8 miles)
    • Mary's Center (6.2 miles)
    • Capitol Medical Group (7.1 miles)
    • Rochelle Hardy Md (7.3 miles)
    • Ford Medical Associates (7.3 miles)
    • Children's National - Main Hospital (7.9 miles)
    • Potomac Valley Orthopedic (8.3 miles)

    Theaters

    • Alamo Drafthouse Cinema DC Bryant Street (8 miles)

    Frequently Asked Questions

    Where is Paint Branch Assisted Living?
    Does Paint Branch Assisted Living allow residents to have pets?

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