Victory Home Health Care

Pros

• Victory Home Care has provided reliable services to clients over the past three years, enabling families to travel with peace of mind regarding their loved ones' care.
• The management of Victory Home Care is highly involved in the day-to-day care of clients, ensuring effective communication and coordination of appointments.
• One caregiver was recognized as a true asset to the company, exhibiting kindness, dedication, and professionalism in her work with clients.
• Clients have expressed overall satisfaction with the staff's reliability and commitment to providing quality care.
• Families appreciate being kept informed about any changes related to their loved ones' care while receiving support from the agency.

Cons

• The agency has displayed unprofessionalism in handling key situations and communication with clients.
• Caregivers often lacked proper credentials, leading to a revolving door of caretakers for clients.
• Management dismissed concerns about dishonest behavior from staff, labeling them as miscommunication or language barriers.
• There is a pattern of enabling and covering up for staff misconduct within the agency.
• The agency lacks written policies and procedures, making it difficult for clients to obtain necessary information when needed.
• Clients feel neglected and left in limbo during emergencies due to poor communication from management.
• Instances of caregivers arriving under the influence raise serious concerns about the agency's hiring practices and oversight.
• Overall, the agency fails to establish trust with clients, prompting many to seek care elsewhere.

Review

Victory Home Care has garnered mixed reviews, creating a polarized reputation among clients and their families. On one hand, some families express satisfaction with the services provided to their elderly loved ones. For instance, one reviewer shared their positive experience, highlighting the reliability of the staff and management's involvement in day-to-day care. Over three years, this family felt a sense of peace knowing their parents were well cared for, allowing them to travel without concerns. The communication from Victory Home Care was praised as they kept the family informed about any changes regarding care and even assisted in coordinating medical appointments for the parents. Such experiences lead this reviewer to recommend Victory Home Care to others seeking dependable home care services.

Contrasting sharply with these positive sentiments are accounts from families who have faced significant challenges while utilizing Victory Home Care. A particularly troubling review described an adult brother with a mental disability experiencing a "revolving door" of caretakers—most lacking proper credentials and professionalism. The review recounted several alarming incidents, including a caretaker clocking hours she did not work and another quitting abruptly without returning house keys. When confronted with these issues, the management’s response was seen as unprofessional; they left the keys at an unfamiliar location rather than returning them directly to the family. This compounded frustration when Victory refused to reimburse costs related to changing locks for safety reasons. Such experiences led this reviewer to advise others against choosing Victory Home Care.

Further discontent emerged concerning accusations against specific staff members that echoed throughout various reviews. A user recalled witnessing severe lapses in professional integrity by one of the nurses, whom they labeled as deceitful. After bringing concerns about miscommunication and dishonesty to management’s attention—only to have them dismissed as language barriers—the reviewer expressed distress over ongoing issues that were never adequately addressed. The situation escalated when management allegedly perpetuated additional falsehoods when reporting concerns raised by other agencies, which fostered a perception of systemic incompetence within the organization.

Moreover, reports surfaced alleging dire situations involving caregivers presenting themselves inadequately on duty; one claim involved an aide arriving at work under the influence of alcohol. Rather than addressing such serious allegations head-on, reviewers felt that management's responses were dismissive or evasive, further eroding trust between clients and agency personnel. Appearing oblivious or indifferent towards both complaints and potential liabilities seemed pervasive in their dealings according to multiple perspectives shared by frustrated clients.

The lack of organizational structure also became apparent through complaints regarding missing written protocols or client handbooks within Victory Home Care’s operations—a critical tool for ensuring transparency and accountability in service delivery practices. Reviewers noted that requests for documentation concerning agency policies were met with hostility or condescension instead of clarity or willingness to assist—an attitude likened to treating clients themselves as burdens rather than valued partners in care.

In stark contrast to these overwhelming frustrations stands praise for dedicated individual aides who managed effectively despite systemic failings within their organization itself; one account showed deep appreciation for a full-time aide described as exemplary in every respect: punctuality, kindness, professionalism—all aspects cherished immensely by both clients and their families alike. This caregiver is viewed as an irreplaceable asset whose dedication would be missed greatly once leaving due being employed elsewhere—a testament reaffirming that while organizations might fail certain individuals may rise above under challenging circumstances amidst larger systemic flaws.

Ultimately summarizing these diverse accounts presents a nuanced portrait of Victory Home Care where excellent individual caregivers may shine brightly even amid severe organizational shortcomings leading many families facing crucial decisions about caring needs towards reconsideration before committing fully into trusting said agency with their vulnerable loved ones' wellbeing intimately intertwined around what could otherwise amount tragically into multiple avoidable failures harming rather than assisting so many needing help desperately today more than ever before overall improving upon standards across whole industry sectors requiring urgent innovation advancing responsibility advocacy bringing lasting changes needed most urgently affecting lives affected throughout communities everywhere today!

This part of Gaithersburg, Maryland offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple places of worship nearby such as Church of the Redeemer and Saint Andrew Kim Catholic Church, residents have access to spiritual support and community engagement. There are also several restaurants including Taco Bell, McDonald's, and La Casita Pupuseria for dining options. Additionally, there are numerous cafes like Starbucks and Silver Diner for socializing or enjoying a cup of coffee. Pharmacies like CVS and Walgreens are conveniently located for easy access to medication refills. Medical facilities such as Kane Howard MD and Family Allergy & Asthma Care provide healthcare services close by. Transportation options are also readily available with car rental services like Hertz Rent A Car and metro stations like Shady Grove Metro Station within a short distance. Parks such as Bohrer Park and Black Hill Regional Park offer outdoor recreational activities for residents to enjoy, while hospitals like Holy Cross Germantown Hospital ensure quick access to medical care if needed. Furthermore, entertainment options like the AMC DINE-IN Rio Cinemas 18 provide opportunities for leisure activities in the area. Overall, this part of Gaithersburg provides a well-rounded community with essential services tailored towards senior living.

Places of Worship

• Church of the Redeemer (0.7 miles)
• Rockville Evangelical Mission (4 miles)
• Saint Andrew Kim Catholic Church (6.4 miles)

Restaurants

• Taco Bell (1.8 miles)
• McDonald's (2.7 miles)
• McDonald's (3.7 miles)
• La Casita Pupuseria (3.8 miles)
• Chipotle Mexican Grill (3.9 miles)
• Bruster's Ice Cream (3.9 miles)
• McDonald's (4.2 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3.9 miles)
• Starbucks (4.4 miles)
• Silver Diner (5.3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.3 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (5.2 miles)
• CVS Pharmacy (5.5 miles)
• Wegmans (5.5 miles)

Physicians

• Kane Howard MD (3.7 miles)
• Tibor E Frekko (4.3 miles)
• Family Allergy & Asthma Care (4.4 miles)
• Chesapeakeurology (4.7 miles)
• Leon Kao, M.D. Germantown Allergy And Asthma (4.7 miles)
• Medical Access (5.4 miles)
• Montgomery Internal Medicine (5.7 miles)

Transportation

• Nextcar Gaithersburg South (3.8 miles)
• Shady Grove Metro Station (4.5 miles)
• Germantown MARC Station (6.2 miles)
• Rockville Metro Station (7 miles)
• Hertz Rent A Car (8.1 miles)
• Twinbrook Metro Station (8.7 miles)
• Glenmont Metro Station (10.1 miles)

Parks

• Bohrer Park (4.1 miles)
• Rock Creek Regional Park (4.5 miles)
• Arora Hills Local Park (5.9 miles)
• Black Hill Regional Park (7.3 miles)
• Triadelphia Reservoir (8 miles)
• Aberdeen Park (8.1 miles)
• South Germantown Recreational Park (8.4 miles)

Hospitals

• Holy Cross Germantown Hospital (4.7 miles)
• Adventist HealthCare Shady Grove Medical Center (6.4 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (5.3 miles)