Comfort Keepers, Cumberland, MD in Durham, MD

Pros

• The providers are kind, caring, and professional.
• The Comfort Keepers staff have been helpful and supportive.
• Families have peace of mind knowing their loved ones are in good hands.
• Shelly Cosner is caring, attentive, and great with her patients.
• Kristy Garlitz has been a big help and is highly recommended.
• The aides feel like part of the family and form bonds with clients.
• The caregivers are prompt, competent, and dedicated.
• The service has been a tremendous blessing to many families.
• Angie Duckworth is an amazing caregiver who helps loved ones stay independent at home.
• Carmen provides excellent personal care and keeps the home clean and tidy.
• The office staff are responsive and supportive, often going above and beyond.
• Clients would highly recommend Comfort Keepers to others.

Cons

• They were told a callback would be returned the same day, but no callback ever arrived.
• The arrangement didn’t work out, not due to the providers but because of their father.
• They were disappointed, finding the service not what they expected after reading the reviews.

Review

Comfort Keepers in Cumberland is best suited for families that want their loved one to stay safely at home while receiving compassionate, hands-on care and where the caregiver relationship matters as much as the service itself. The reviews consistently spotlight the warmth, patience, and reliability of the aides, with many accounts of caregivers forming trusted bonds and becoming a welcome part of the household routine. For seniors with memory or dementia challenges, the ability to adapt daily activities, keep the home tidy, and provide personal care while maintaining familiar surroundings is a decisive advantage. The Cumberland operation also earns confidence through a responsive office team and ongoing communication that helps families feel informed and involved.

Those who should consider alternatives are families needing around-the-clock monitoring in a facility-style setting or those with very high medical complexity that requires constant nursing oversight. If a fixed, facility-based schedule with on-site licensed nursing, structured programming, and built-in backup staffing is non-negotiable, traditional assisted living or dedicated memory-care communities may be a better fit. Similarly, if the priority is immediate, highly responsive outreach with no risk of delay, some families may find that initial outreach can occasionally lag, and that inconsistency could complicate the first steps of arranging care.

The strongest pro line here is the caregiver quality and the personal warmth that comes through in almost every review. Caregivers arrive on time, are described as kind, patient, and deeply engaged with the person they’re helping. Instances of caregivers going above and beyond, adjusting to changing daily needs, keeping the home clean and organized, and even sharing personal, meaningful interactions, build a clear case for Comfort Keepers as a partner in daily life rather than just a service provider. The staff’s willingness to tailor care to the individual, rather than forcing a rigid plan, translates into real peace of mind for families managing complex needs from a distance.

Equally important is the office support and the practical, ongoing communication families receive. Several reviewers highlight the office team as responsive, empathetic, and easy to reach, with specific mentions of staff members who coordinate schedules, provide updates, and check in regularly. The ability to document daily care through an app and to receive timely confirmations about who is coming and what was done helps families feel connected to the care plan. When hospice or other medical supports enter the picture, the team’s coordination, with caregivers who can adapt to medical or behavioral changes, further strengthens the value proposition.

The day-to-day reality of care in this model also centers on living at home with dignity and independence. Many families recount the effect of reliable, respectful care on a loved one who otherwise would require relocation. The anecdotes about caregivers who bring not only personal care but companionship, kitchen help, and even small comforts like favorite routines or meals demonstrate how Comfort Keepers supports a high quality of life at home. The opportunity to stay at home longer, attend appointments, and continue familiar routines is repeatedly framed as the core benefit, with caregivers who respect routines and preferences as a key driver of satisfaction.

Still, one or two notes about the experience matter for decision-making. A minority report slower initial outreach after contact, which can delay the start of services at a vulnerable moment. Another nuance is that, while caregiver matching is generally strong, there is inevitably some variability in fit from one caregiver to the next, which means families should actively participate in intake and request compatibility with preferred personalities and routines. These are manageable considerations, given the overall track record of compassionate care and the depth of support the team delivers once a match is established.

Overall, Comfort Keepers Cumberland represents a practical, dependable path for aging-in-place with a trusted team behind the scenes. For families prioritizing genuine caregiver relationships, flexible scheduling, and steady in-home support that adapts to dementia or other evolving needs, the combination of compassionate aides, proactive office staff, and the ability to keep loved ones at home makes this option compelling. If the top priority is 24/7 facility-style supervision or intensive medical oversight, or if outreach consistency is non-negotiable at the outset, then exploring alternative arrangements is reasonable. In the right circumstances, Comfort Keepers Cumberland stands out as a thoughtful, experienced ally in navigating in-home elder care.

This area of Durham, Maryland offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With a selection of restaurants, pharmacies, places of worship, physicians, transportation options, cafes, parks, and even a hospital nearby, residents have easy access to essential services. The close proximity of churches like Cresaptown United Methodist Church and healthcare facilities such as Wmhs Primary Care Center provides residents with opportunities for spiritual fulfillment and medical care. Additionally, the availability of dining options like Livvys SoftServe and New Wasabi Steakhouse cater to diverse tastes. Overall, this area provides a well-rounded community with resources that can support an active and fulfilling senior lifestyle.

Restaurants

• Livvys SoftServe (0.2 miles)
• Lashbaugh's Bar & Grill (0.2 miles)
• Shooters Bar & Grill (1.9 miles)
• New Wasabi Steakhouse (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Ruby Tuesday (2.7 miles)
• McDonald's (2.7 miles)

Places of Worship

• Cresaptown United Methodist Church (0.3 miles)
• Christ Lutheran Church (2.5 miles)
• Lavale Baptist Church (3 miles)
• Vale Summit United Methodist Church (3.9 miles)
• Faith Presbyterian Church (3.9 miles)
• Lavale United Methodist Church (4.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.3 miles)

Pharmacies

• Steve's Pharmacy (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• Walmart Pharmacy (1.9 miles)
• Martin's Pharmacy (2.3 miles)
• Pharmacare Institutional (2.8 miles)
• La Vale Pharmacy (2.8 miles)
• LaVale Pharmacy (2.8 miles)

Physicians

• Sterling Optical (2.8 miles)
• Wmhs Primary Care Center (3 miles)
• Mountainview Healthcare (3 miles)
• Garrett Anastasia and Pain Management (3.4 miles)
• Gonzaga Family Health (3.4 miles)
• Bollino Family Medicine (3.4 miles)
• Mountain View Primary Care (3.9 miles)

Transportation

• U-Haul Neighborhood Dealer (3.9 miles)
• Yellow Cab (4.1 miles)
• Queen City Taxi (4.3 miles)
• Western Maryland Railway Station (5.2 miles)

Cafes

• Basecamp Coffee (5.1 miles)
• Queen City Creamery & Deli (5.4 miles)

Parks

• C&O Canal Towpath (5.3 miles)

Hospitals

• Memorial Hospital (5.4 miles)