Comfort Keepers, Cumberland, MD

Pros

• Comfort Keepers staff are consistently kind, caring, and professional.
• The caregivers are attentive, patient, and treat their clients like family.
• Families report peace of mind knowing their loved ones are well cared for at home.
• Individual caregivers such as Shelly Cosner, Kristy Garlitz, Angie Duckworth, Chrissy, Liz, Cody, Carmen, and Bonnie Burgess are praised for their compassion and dedication.
• Office staff and coordinators are supportive, friendly, and quick to address questions.
• Caregivers go above and beyond, often staying longer or adjusting to changing needs.
• The team helps families keep loved ones at home and avoid placement in facilities when possible.
• Aides form bonds with clients and feel like part of the family.
• Care plans are flexible and tailored to each day's wishes and needs.
• The care team coordinates well with other providers, such as hospice, for smooth service.
• Clients appreciate reliable scheduling, punctual arrivals, and clear communication.
• The overall experience reflects gratitude and high satisfaction with Comfort Keepers.

Cons

• They were told they would receive a call back that day, but no call back was ever received.
• They felt that this lack of response spoke to the service overall.
• They felt the experience was not what they expected after reading the reviews.

Review

Families sharing experiences with Comfort Keepers consistently describe a pattern of kindness, professionalism, and real peace of mind as they navigate caregiving at home. Across multiple testimonials, the caregivers are praised for being compassionate, patient, and dedicated, while the office team is praised for responsiveness, flexibility, and genuine care for both clients and their loved ones. In many cases, these caregivers become trusted parts of the household routine, helping families manage daily tasks, medical needs, and shifts in care requirements with grace and reliability. The overarching message from these accounts is that Comfort Keepers brings not only practical assistance but also emotional reassurance to families facing the challenges of aging, dementia, hospice, or chronic illness.

One common thread is the ability of Comfort Keepers to provide daytime support that fits naturally into a family's rhythms. Several families note that their loved ones respond well to the presence of caring, attentive providers who can assist with activities of daily living, run errands, and support appointments and grocery trips. They emphasize how the caregivers' warmth and professionalism create a comfortable, familiar atmosphere that enables the client to stay at home longer and with greater dignity. The sentiment recurs that having dependable daytime help reduces the burden on family members and offers a sense of security when relatives cannot be physically present.

Among the individual caregivers cited, Shelly Cosner stands out for her exceptional rapport with patients - described as caring, attentive, and an excellent listener who truly understands and responds to patients' needs. Kristy Garlitz is repeatedly highlighted as a tremendous resource for families; she has been described as a "God send" and "a big help" to grandparents, with ongoing support and a recommendation that underscores the positive impact of her care. Others, like Rosalie's aides who formed close bonds with her over the years, are remembered for their kindness and the sense of peace they bring to the household. The testimonials consistently point to caregivers becoming beloved members of the family, with their presence providing comfort and stability in difficult times.

Caring staff at Comfort Keepers are also celebrated for their reliability and ability to tailor care as needs evolve. For individuals living with dementia, for example, there are mentions of aides who adapt to shifting routines and cognitive challenges while maintaining a respectful, patient demeanor. Families describe moments when aides stayed beyond scheduled hours to ensure continuity of care, or when a caregiver's calm, steady approach helped a loved one feel safe and at ease. This theme recurs across several stories: caregivers who listen, adjust, and go above and beyond to keep the client engaged and comfortable.

Behind the scenes, the office team and clinicians receive praise for their accessibility and empathy. Comments highlight staff who answer questions, coordinate schedules, and provide reassurance during challenging times. Some caregivers appreciate being able to rely on an open line of communication, with staff who are quick to respond to concerns, check in with families, and address questions with clarity and warmth. There are mentions of flexible scheduling, even accommodating weekend or Sunday meetings, and a sense that the office staff truly treats clients and families with respect and consideration. In several anecdotes, family members mention that they feel supported and understood by the office personnel as they navigate care decisions.

The breadth of experiences also touches on how Comfort Keepers enables families to manage essential tasks and maintain independence for their loved ones. Accounts describe gains in quality of life for both clients and their families: dads and moms able to stay in their homes longer, routines maintained with less disruption, and caregivers helping with personal care, household tasks, and meaningful activities. Some testimonials emphasize the app-based updates and proactive communication that keep families informed about day-to-day interactions, further contributing to a sense of partnership and confidence in the care plan. The overall effect is described as transformative - a steady, reliable presence that keeps care consistent as family responsibilities shift and evolve.

While the overwhelmingly positive stories abound, there is one instance noted where expectations were not met: a caller who did not receive a promised callback after reaching out two weeks prior. This isolated experience is acknowledged within the broader context of frequent praise, underscoring that while the majority of experiences are marked by timely communication and support, occasional gaps can occur. The contrast serves as a reminder that even with strong performance, continuous improvement and consistent follow-through remain essential to sustaining trust with families seeking help during vulnerable times.

Across locations and a wide range of situations - from dementia care and hospice planning to post-surgical support and daily companionship - the shared sentiment is clear: Comfort Keepers' caregivers and office staff are making meaningful differences in people's lives. Families express deep gratitude for caregivers who feel like part of the family, for nurses who bring a steady and reassuring presence, and for office teams who listen, coordinate, and respond with empathy. In every story, the outcome is the same: a greater sense of steadiness, safety, and hope for clients and their loved ones as they navigate the journey of caregiving together.

This area of Durham, Maryland offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With a selection of restaurants, pharmacies, places of worship, physicians, transportation options, cafes, parks, and even a hospital nearby, residents have easy access to essential services. The close proximity of churches like Cresaptown United Methodist Church and healthcare facilities such as Wmhs Primary Care Center provides residents with opportunities for spiritual fulfillment and medical care. Additionally, the availability of dining options like Livvys SoftServe and New Wasabi Steakhouse cater to diverse tastes. Overall, this area provides a well-rounded community with resources that can support an active and fulfilling senior lifestyle.

Restaurants

• Livvys SoftServe (0.2 miles)
• Lashbaugh's Bar & Grill (0.2 miles)
• Shooters Bar & Grill (1.9 miles)
• New Wasabi Steakhouse (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Ruby Tuesday (2.7 miles)
• McDonald's (2.7 miles)

Places of Worship

• Cresaptown United Methodist Church (0.3 miles)
• Christ Lutheran Church (2.5 miles)
• Lavale Baptist Church (3 miles)
• Vale Summit United Methodist Church (3.9 miles)
• Faith Presbyterian Church (3.9 miles)
• Lavale United Methodist Church (4.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.3 miles)

Pharmacies

• Steve's Pharmacy (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• Walmart Pharmacy (1.9 miles)
• Martin's Pharmacy (2.3 miles)
• Pharmacare Institutional (2.8 miles)
• La Vale Pharmacy (2.8 miles)
• LaVale Pharmacy (2.8 miles)

Physicians

• Sterling Optical (2.8 miles)
• Wmhs Primary Care Center (3 miles)
• Mountainview Healthcare (3 miles)
• Garrett Anastasia and Pain Management (3.4 miles)
• Gonzaga Family Health (3.4 miles)
• Bollino Family Medicine (3.4 miles)
• Mountain View Primary Care (3.9 miles)

Transportation

• U-Haul Neighborhood Dealer (3.9 miles)
• Yellow Cab (4.1 miles)
• Queen City Taxi (4.3 miles)
• Western Maryland Railway Station (5.2 miles)

Cafes

• Basecamp Coffee (5.1 miles)
• Queen City Creamery & Deli (5.4 miles)

Parks

• C&O Canal Towpath (5.3 miles)

Hospitals

• Memorial Hospital (5.4 miles)