Irvington Knolls Care Ctr

Pros

• Reviewers describe the facility as nice, clean, and well-decorated.
• The staff are praised for being responsive, caring, and attentive to residents' needs.
• The environment is noted as spotless with no odors.
• The administrator (Zackary) is viewed as a positive addition with strong leadership.
• The rehabilitation and pulmonary care teams (including PT/OT and respiratory therapy) are highlighted as excellent and supportive.
• The food is described as excellent by at least one reviewer.
• Individual staff members, such as Rosalyn at the front desk, are singled out as awesome.
• Families note great experiences and would recommend the facility to others.

Cons

• The facility is repeatedly short-staffed, leading to inadequate care and residents not getting out of bed.
• CNAs are overwhelmed with 11 total care patients, making it impossible to provide the attention and care they deserve.
• GNAs have no seating and are expected to stand all day while also charting.
• RNs on the vent unit reportedly will not assist with heavy two-person transfers unless state inspectors are present.
• Families are expected to bathe the patient or help reposition them, which reflects poor care standards.
• The food is disgusting, unhealthy, often served cold, and not aligned with dietary needs (e.g., diabetic requirements).
• The Admissions Director is dishonest and unprofessional, leaving a negative first impression.
• Nighttime agency GNAs are described as being in it for the paycheck and not providing attentive care.
• Patient care is neglected, with residents left in soiled diapers for hours and at risk of bed sores.
• Administrators are accused of treating residents as a means to get paid and failing to provide real help.

Review

The collection of comments about Future Care Irvington paints a facility with two very different faces. On one hand, multiple visitors and residents praise the environment for cleanliness, warmth, and a strong sense of care from many staff members. On the other hand, there are persistent and specific complaints about staffing shortages, uneven quality of care, and frustrations with food and administration. Taken together, the reviews reveal a organization that can deliver excellent rehabilitation and compassionate interactions in the right circumstances, but struggles with consistency and capacity in busy times.

A recurring theme is staffing and workload. Several reviewers insist that the facility is chronically short-staffed, with CNAs and GNAs stretched thin, sometimes caring for a large number of patients simultaneously. One account describes a CNA caring for 11 total care patients, which many readers would consider unsustainable. Suggestions to address these pressures include weekend options, 12-hour shifts, or even giving nurses a lighter patient load to share the duty with CNAs. Some reviewers note that the RN staff on certain units, like the vent unit, are reluctant to assist with heavy two-person transfers unless state investigators are present, which colors overall impressions of day-to-day responsiveness. Despite these concerns, several comments acknowledge that the CNAs and other frontline workers work very hard and strive to deliver as much attention and care as possible under challenging conditions.

Amid the staffing concerns, many reviewers highlight standout positives in day-to-day operations. Cleanliness and a welcoming environment consistently appear as strengths. Several families and residents describe the facility as immaculate and well-decorated, with comments praising the physical spaces and the general ambiance. There are numerous accolades for individuals and teams who contribute to patient care: 1 North and 1 South staff members (including Yelana, Tommie, Priti, Felix, and Stacey) are frequently named for their dedication; the physical therapy, occupational therapy, and respiratory therapy teams receive repeated commendations for their knowledge, responsiveness, and care. The front desk, particularly a receptionist named Rosalyn, earns praise for warmth and helpfulness in initial contacts, while the nursing aides and other care professionals are repeatedly cited as caring, gentle, and patient-serving when time allows. A number of reviews emphasize strong family communication and visible appreciation for staff who go the extra mile.

Quality of care appears to be variable, with some families and residents reporting highly positive experiences and others describing gaps. Positive reviews often focus on rehabilitation and pulmonary care, the responsiveness of staff to needs, and the overall compassionate tone in interactions. In contrast, several reviewers express concern that care can be neglected when staffing is thin, noting instances of delayed turn or repositioning, infrequent assistance with bathing, and bedsores as consequences of insufficient attention. One reviewer explicitly claims that unless a family member is present around the clock, the care and attention paid to the patient drop significantly. The therapy teams are widely praised, but these comments sit alongside critiques that nursing care, especially outside peak hours, may not meet expectations.

Food and nutrition are another area of mixed feedback. A notable number of reviews condemn the meals as unappetizing, poorly prepared, or mismatched to dietary needs (for example, diabetic concerns). Several reviewers describe meals arriving cold or served inappropriately, and they point to a lack of adherence to the four food groups as a problem. A few reviews stand in contrast, noting that the food is good and that dining service is a positive part of the experience; however, the negative experiences about food quality and consistency are a common thread that colors overall impressions for many families and residents.

Administrative interactions and communication also emerge as influential factors in overall satisfaction. Some reviewers recount negative first impressions from admissions and administrative staff, including allegations of dishonest or unprofessional behavior by an admissions director. Others praise administrators and the facility's leadership for responsiveness and a commitment to patient and family needs. The tension between praise for certain departments (like therapy and clinical care) and criticism of administrative practices underscores a broader point: the experience at Future Care Irvington is not uniform and can hinge on which unit a patient is on, who is on duty, and how well the facility can align staffing with patient needs on a given day.

Overall, the reviews present a nuanced portrait: Future Care Irvington can be a place of high-quality rehabilitation, attentive therapies, and clean, welcoming spaces, with many staff members who genuinely care about residents and their families. Yet persistent concerns about staffing levels, workload distribution, patient comfort, and some aspects of daily care (such as bathing assistance and timely repositioning) indicate that the facility faces systemic challenges during high-demand periods. For families and prospective residents, the message is clear but tempered: the facility has many strengths, especially in therapy, pulmonary care, and facility upkeep, but it may require careful oversight, proactive engagement with staff, and clear questions about staffing patterns and care plans to ensure consistent, attentive care across all shifts. If you are considering Future Care Irvington, visiting and speaking with multiple departments - clinical care, dietary, administration, and patient family liaisons - can help you gauge whether the current staffing and processes meet the needs and expectations for your loved one.

This area of Baltimore, Maryland offers a variety of healthcare options, with several medical centers and hospitals within a few miles. There are also numerous pharmacies for easy access to medications. In terms of dining options, there are fast food chains as well as local eateries to choose from. Additionally, there are cafes for socializing and enjoying a cup of coffee. For outdoor activities, there are parks nearby where one can relax and enjoy nature. Transportation options include train stations for convenient travel. There is also a place of worship for those seeking spiritual fulfillment. Overall, this area provides a mix of healthcare services, dining choices, recreational opportunities, and transportation options suitable for senior living.

Physicians

• Pine Heights Integrative Health (1.2 miles)
• Wilkens Medical Center (1.4 miles)
• South Baltimore County Medical Center | Kaiser Permanente (2.1 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2.3 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (3.7 miles)
• University Health Center (3.7 miles)
• University of Maryland Medical Center Midtown Professional Building (3.8 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• Chick-Fil-A (2.2 miles)
• Auntie Anne's (2.8 miles)
• McDonald's (3.2 miles)
• Pickles Pub (3.6 miles)
• Trinacria Macaroni Works (3.6 miles)
• The Yard (3.7 miles)
• Gateway (3.7 miles)

Hospitals

• Spring Grove Hospital Center (2.2 miles)
• University of Maryland Medical Center (3.5 miles)
• Baltimore VA Medical Center (3.5 miles)
• UMMC Midtown Campus (3.8 miles)
• Sinai Hospital Of Baltimore (4.9 miles)
• MedStar Union Memorial Hospital (5.1 miles)
• Johns Hopkins Outpatient Pharmacy (5.1 miles)

Cafes

• Ceremony Coffee Roasters (3.9 miles)
• Dooby's (4.1 miles)
• Starbucks (4.7 miles)
• Miss Shirley's Cafe, Roland Park (5.2 miles)
• Pitango Bakery + Cafe (5.3 miles)
• Starbucks (5.9 miles)

Parks

• Rash Field (4.2 miles)
• Federal Hill Park (4.3 miles)
• Harbor Point Central Plaza (4.9 miles)
• Patapsco Valley State Park (5.5 miles)
• Patterson Park (6 miles)
• Fort McHenry National Monument and Historic Shrine (6.1 miles)
• Patterson Park Annex (6.1 miles)

Transportation

• Penn Station (4.3 miles)
• Amtrak/MARC - BWI Rail Station (6.4 miles)

Places of Worship

• St Augustine's Church (5.2 miles)