Home Instead - Arnold, MD

Pros

• The team's warmth, professionalism, and commitment to quality care create a family-like environment.
• Monica's performance was outstanding.
• The environment is supportive and accommodating to caregivers' schedules, enabling balance between work and family responsibilities.
• Care Pros are caring and patient, use technology to communicate, and make clients feel safe and loved, as exemplified by Sophia.
• Aaron's professional conduct and caring nature positively affect his dad's sense of well-being.
• Asia is an excellent caseworker, providing outstanding support.
• The administrative staff are efficient and attentive, ensuring seamless care arrangements.
• Kim Lynch is phenomenal and responsive, with timely schedule changes.

Cons

• Although there may have been a language concern, her CPs took measures above and beyond, for example, using technology to communicate.
• Needing home care is never easy.

Review

From the moment I joined the Home Instead team, I felt the warmth of a community that truly believes in compassionate care. The environment is welcoming and supportive, making it easy to choose this organization as a place to work. The team's warmth, professionalism, and steadfast commitment to quality care create a culture that feels like family, not just a job. I take pride in caring for the elderly and in being part of a company that prioritizes compassion, respect, and dedication to those we serve.

Monica has been doing a great job, but yesterday she was outstanding! The level of care and attentiveness she demonstrated reminded me why this work matters so deeply. It's clear that every member of the caregiving team brings thoughtfulness and skill to the table, elevating the standard of support our families receive.

Returning to the workforce after taking time off to be a stay-at-home mom was nerve-wracking, but this company proved to be exactly what I needed. The environment is incredibly supportive, and when problems arise, there is always someone I can talk to who actually listens. They also work with my schedule, which has been a huge help in balancing my responsibilities while staying employed. It's a place that genuinely values its people, and that makes all the difference when you're juggling life outside of work.

My mother benefited from Home Instead's Care Pros, who were caring and patient with her. Although there was a language concern at first, her CPs went above and beyond, leveraging technology to communicate and ensure she felt safe and connected. Sophia, in particular, stood out as someone who brought warmth and attentiveness to every moment. My mother enjoyed strolling around the neighborhood on sunny days, doing exercises, and playing games with her - moments that made her feel loved. I know she will miss Sophia dearly.

Aaron's professional conduct, fueled by his caring nature, has made a real difference in Dad's sense of well-being in independent living. Along with the diligent and kind support staff led by Manager Creasy, Home Instead rises above the other caregiver services we've tried over the years. Our family is deeply grateful for the dedication they bring to every shift and every interaction.

Our caseworker, Asia, was excellent - available with permission to discuss needs and always very responsive. We have been very pleased with the level of care and the way Asia handled information and coordination. The team's ability to listen, understand, and translate needs into actionable plans gave us a sense of security during a challenging time.

It's clear that Home Instead Pasadena is a good place for both families and staff. The organization's approach, combined with a genuinely supportive atmosphere, makes a meaningful difference in daily life for those who rely on care and for the families who lean on the team.

Last year, I relocated my 85-year-old mother from Ohio to live with my husband and me in Pasadena, MD, and decided to enlist Home Instead for weekly care. Over the four months they've been working with our family, the team has shown remarkable kindness, respect, and professionalism. The care pros are pleasant, well-trained, and dependable, providing the steady support that helps keep my mom safe and engaged. I would definitely recommend Home Instead for that much-needed helping hand to prevent caregiver burnout.

My interaction with Home Instead was outstanding from the start. Their responsiveness and follow-up were tremendously supportive and reassuring during a challenging period. Charlotte was my primary contact, and I cannot say enough about her attention to detail, sensitivity, and ability to provide the necessary information to help me make informed decisions about the assistance I needed.

Care has been consistently excellent - very helpful and always on time. We are pleased with the care we've received, and Home Instead was a joy to work with during a very trying time. Beginning with our initial call, the team made us feel cared about and reassured. Special thanks to Shivez Creecy, who came to the rehab center, answered all our questions, and provided a detailed plan. She gave us her cell number and personally followed up with us. She is an amazing professional, and her commitment stood out in a meaningful way.

This organization has truly been a lifesaver during my mother's recovery from a serious illness. The administrative component earned five stars for communication, responsiveness, and accuracy, while the caregivers themselves earned five stars for kindness, thoroughness, and capability. I would not hesitate to use Home Instead again and would highly recommend them to others. They were excellent all around.

Seagull from Home Instead was very helpful, explaining everything and answering our questions. The office staff have consistently been kind, helpful, reliable, and efficient, and the aides sent to assist my mother have been patient, friendly, competent, and even fun. We have partnered with Home Instead for several years, and I couldn't be happier with the service they provide. The Home Instead Team has made the process of finding a caregiver easy and personal, right down to paying an invoice - like talking to a friend.

The caregivers who support my mother are the best. They are kind, understanding, and incredibly helpful to both my mother and our family. I would wholeheartedly recommend Home Instead to anyone seeking first-class home care services. The level of professionalism, coupled with a heartfelt dedication to clients' well-being, sets this organization apart in its field.

In sum, Home Instead Pasadena has become an indispensable part of our family's story. The team's unwavering compassion, reliability, and personalized approach have consistently translated into real, meaningful outcomes for my mother and for us as her caregivers. It's clear that every person in this organization - from the administrative staff to the Care Pros - shares a common commitment: to honor and support the people who rely on them most. For families seeking trustworthy, thoughtful, and capable home care, Home Instead stands out as a beacon of excellence and humanity.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.4 miles)
• Rite Aid (2.5 miles)
• Cape Drugs (3.4 miles)
• CVS Main Store (4.2 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.4 miles)

Physicians

• Arundel Pediatrics (0.2 miles)
• Mark Eaton, MD (1.5 miles)
• Maryland Primary Care Physicians (2.1 miles)
• Cosmetic Dermatology Center (2.2 miles)
• Anne Arundel Dermatology (2.2 miles)
• Entaa Care (2.3 miles)
• Dr Lichtenstein (2.6 miles)

Restaurants

• Domino's Pizza (2.3 miles)
• Heroes Pub (2.3 miles)
• Severn Inn (2.5 miles)
• Cantler's Riverside Inn (2.9 miles)
• McDonald's (3.1 miles)
• Wendy's (3.1 miles)
• The Cheesecake Factory (3.4 miles)

Hospitals

• Anne Arundel Medical Center (3.1 miles)
• Luminis Health Community Clinic Arundel Lodge (4.8 miles)

Places of Worship

• Naval Academy Chapel (3.3 miles)
• St John the Evangelist Church (3.6 miles)
• St Mary's Church (3.7 miles)

Theaters

• Bow Tie Annapolis Mall 11 (3.6 miles)

Cafes

• Big Bean (4 miles)

Parks

• Sandy Point State Park (5.1 miles)
• Quiet Waters Park (6.1 miles)