Francis Claire Inc

Pros

• Dr Ahmad is great! Always caring and understanding.
• Dr Morin truly is wonderful. She is extremely attentive.
• The supporting staff is also very kind and eager to help.
• Dr Julia Kimbrough is the most kindhearted and caring person.
• Dr Ahmad is an exceptional physician whose approach is centered on proactive and preventative care.
• Our family has been a member of the incredible Arnold practice for over 25 years.
• The doctors and staff are top notch.
• Dr Ahmad is an outstanding primary care physician.
• Dr Ahmad has the best bedside manner! He actually listens.
• The on premises Lab facility is very convenient.
• Sarah provides quick answers and detailed follow-up.
• Tiana navigates the complexity of insurance pre-authorizations and policy as an expert.

Cons

• Anaya at the front desk is horribly disgusting and rude to patients.
• The office staff is challenging, and they reportedly will not appeal medications not covered by insurance.
• The office assistant, after receiving insurance details, still stated that the medication would not be covered.
• The doctor was uncaring and dismissive of the patient's distress until a chest X-ray was finally ordered.
• The doctor spent less than eight minutes with the patient during an extended first visit and provided no useful information.
• The office has failed to return calls after multiple messages to speak with the office manager.
• The doctor reportedly used ChatGPT to diagnose the patient and billed insurance for that visit.
• The doctor told the patient they looked fine and did not acknowledge distress despite serious breathing issues.

Review

Maryland Primary Care Physicians (MPCP) serves patients across its Arnold and Bowie locations, and the overarching thread in these experiences is a strong sense of gratitude for compassionate clinicians who take time to listen, explain, and partner in care. Families have trusted the Arnold practice for decades, with one reviewer noting they have been part of the same team for over 25 years. Across the board, patients repeatedly highlight friendly, attentive staff, a welcoming on-site lab, and a culture that prioritizes continuity of care. Yet, like any large practice, there are moments of frustration tied to administrative hiccups, communication gaps, and occasional mismatches between expectations and service. Taken together, the stories paint a picture of a devoted medical group that many rely on for both routine primary care and complex health questions, while also spotlighting opportunities to improve the patient experience beyond the exam room.

Among the most consistently glowing testimonials are those about Dr. Ahmad, described by multiple patients as knowledgeable, approachable, and genuinely caring. Several reviewers emphasize that he takes the time to explain his thinking, discusses treatment options, and respects patient input, even when offering his own professional opinion. One patient travels from Baltimore to keep Maldandary Primary Care Physicians as their PCP because they value his bedside manner, thoroughness, and the trust he builds through clear communication. His responsiveness and the sense that he has the patient's best interests at the forefront recur across several comments, portraying him as a cornerstone of the Arnold practice's positive reputation.

Dr. Morin is another standout figure in these narratives. A patient who has been working with her for months describes her as extremely attentive, compassionate, and instrumental in guiding care for medical issues that elude even specialists. This reviewer emphasizes that Dr. Morin continually offers potential solutions for relief and remains engaged in the patient's health journey until the next specialist appointment. The sentiment is echoed by others who commend Morin for her thoughtful approach and the ongoing support she provides, underscoring the value placed on proactive, patient-centered care within the MPCP team. In the same vein, Kim Morin, a PA, is celebrated for expert guidance, with accompanying praise for Kim's assistant Sarah, who provides quick answers and thorough follow-up.

Positive outcomes extend beyond office visits when clinicians demonstrate diagnostic diligence. Olivia Cook, CRNP, is singled out for a life-saving level of attentiveness during a routine visit when she identified a lump on a patient's neck and immediately ordered additional testing. The subsequent discovery of a blood clot in the jugular vein and arm is attributed to her rapid assessment and thorough care, with a strong endorsement that her actions may have saved a life. The gratitude expressed is not only for the test results themselves but for the care pathway she created, which allowed the patient to access timely, life-preserving treatment.

The breadth of clinicians at MPCP Arnold is also reflected in testimonials about Dr. Julia Kimbrough, who is described as kindhearted and deeply devoted to patient well-being. Reviewers note the combination of professional skill and genuine compassion that has sustained a multi-year patient relationship, underscoring the idea that good care is about both medical competence and the human connection that fosters trust and adherence to treatment plans.

However, not all experiences shared are uniformly positive, and some reviews call attention to frustrations with office operations and treatment decision processes. A caller notes that while the medical care received can be excellent, the office staff can be challenging to work with when it comes to medication coverage and appeals. In one account, an inefficiency in handling a non-covered medication led to the patient seeking care elsewhere after insurance communications indicated that an authorization form was all that was needed, only to be told otherwise by the office staff. The result was a sense that the office sometimes misses opportunities to ease the patient's path through the system, turning a straightforward request into a disheartening obstacle.

Staff who handle administrative tasks receive a mixed reception as well. One reviewer specifically calls out Anaya at the front desk as rude and unhelpful, a stark contrast to the warmth and professionalism praised in other narratives. This singular negative experience serves as a reminder that a patient's overall experience is shaped not only by clinicians but by the front-line staff who set the tone for each visit. On the positive side, several patients describe Laura as calm and helpful when it comes to scheduling, and they praise Tiana for her expertise in navigating insurance pre-authorizations and policy details. These affirmations illustrate that the MPCP team includes a broad spectrum of roles that can significantly influence patient satisfaction.

Another dimension of the patient experience relates to appointment structure and the depth of engagement during visits. A few comments describe extended appointments that felt insufficient. One reviewer reported that an "extended" first visit was scheduled to be thorough but lasted less than eight minutes, with no follow-up questions or additional discussion. This kind of feedback highlights a tension within some practices between the desire to accommodate many patients and the need to provide meaningful, comprehensive encounters. There is also mention of concerns about transparency and responsiveness when trying to speak with an office manager, with calls left unreturned after attempting to address questions about practice operations and billing. In one stark example, a patient recounts seeking a new primary care relationship after encountering a provider who relied on external tools during the diagnostic process rather than applying individualized clinical reasoning, and who appeared to place patient concerns secondary to a perceived need to standardize care.

Together, these experiences reveal a clinic ecosystem that can deliver outstanding medical care and compassionate patient relationships while also presenting opportunities to improve administrative responsiveness, consistent follow-through, and the patient experience in non-clinical moments. The overarching narrative celebrates clinicians who invest time in education, shared decision-making, and proactive problem-solving, and the on-site lab and coordinated teams that streamline testing and results. It also acknowledges the real-world friction that can accompany busy practices, such as scheduling logistics, billing complexities, and ensuring every patient feels heard by front-office staff.

In the end, many patients voice a durable appreciation for MPCP Arnold's culture of care and expertise. The combination of highly regarded physicians like Dr. Ahmad and Dr. Morin, a patient-centered approach to complex health concerns, and a team of supportive staff members creates a strong foundation for ongoing health journeys. While there are valid concerns about some administrative interactions and the pace of certain appointments, the repeated sentiments of trust, gratitude, and relief after receiving attentive, life-affirming care speak to the core strengths of the MPCP community. For many families, the practice remains a reliable home for both routine care and serious medical questions, with a clear emphasis on listening, explaining, and acting in the patient's best interest.

This part of Arnold, Maryland, offers convenient access to various essential services for senior living. Within a short distance, there are several primary care physicians, pharmacies, and hospitals such as Maryland Primary Care Physicians, Rite Aid, and Anne Arundel Medical Center. In terms of dining options, there are familiar chains like Chick-Fil-A and Domino's Pizza nearby. Places of worship such as St John the Evangelist Church are also easily accessible for spiritual needs. For leisure activities, residents can visit Sandy Point State Park or catch a movie at Bow Tie Annapolis Mall 11. Transportation is also readily available with Baltimore/Washington International Thurgood Marshall Airport just a short drive away. Overall, this area provides a range of amenities and services that cater to the needs of seniors looking for a comfortable living environment in Arnold.

Physicians

• Maryland Primary Care Physicians (0.3 miles)
• Arundel Pediatrics (1.8 miles)
• Bay Radiology (2.5 miles)
• Plastic Surgery Specialists (2.8 miles)
• Mark Eaton, MD (2.9 miles)
• Cosmetic Dermatology Center (3.9 miles)
• Anne Arundel Dermatology (3.9 miles)

Restaurants

• Domino's Pizza (0.8 miles)
• Chick-Fil-A (2.7 miles)
• McDonald's (4 miles)
• Wendy's (4.1 miles)
• Heroes Pub (4.1 miles)
• Severn Inn (4.4 miles)
• Cantler's Riverside Inn (4.5 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.8 miles)
• Cape Drugs (3.9 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)

Places of Worship

• St John the Evangelist Church (1.9 miles)
• Naval Academy Chapel (5.2 miles)
• St Mary's Church (5.6 miles)

Cafes

• Big Bean (2.4 miles)
• Panera Bread (6.4 miles)

Hospitals

• Anne Arundel Medical Center (4.6 miles)
• Luminis Health Community Clinic Arundel Lodge (6.4 miles)

Theaters

• Bow Tie Annapolis Mall 11 (5 miles)

Parks

• Sandy Point State Park (6 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (7.4 miles)