Millennium Health Svc

Pros

• The staff were kind, informative, and efficient with short wait times.
• The care was amazing and wait times were very short, even on a Saturday night.
• The receptionist/desk staff were helpful and kind.
• They consistently received wonderful service from the front desk, medical assistant, and provider; scheduling was easy and wait times were short.
• The check-in process was seamless and quick; the facility was very clean; Courtney and Dr. Ramsey were kind.
• The doctor and the nurse were attentive and kind.
• Everyone - from the front desk to the MA to the NP - was amazing.
• Telehealth doctors earned top marks for fantastic service.
• The staff were excellent and patients were seen quickly.
• The staff were kind and efficient, answered questions, and got patients in and out quickly; medications were available on-site.

Cons

• The staff were rude and hostile, with poor communication skills.
• The posted hours were not accurate, and customers were turned away after hours.
• Charges were billed without prior invoice or notice, with little transparency.
• The facility did not seem HIPAA compliant, as exchanges occurred in the waiting area.
• The front desk staff were rude.
• Wait times were long and appointments often did not start on time.
• The provider failed to instill confidence, showing little eye contact and offering unclear explanations.
• The service was slow and the "Express" branding did not reflect the actual care received.

Review

The reviews present a remarkably mixed picture of this urgent care location. On one hand, many patients describe quick check-ins, short wait times, and care that feels competent and attentive. On Saturdays and after dinner, several reviewers report being seen promptly, with praise for the efficiency of the intake process, the ability to schedule easily, and the sense that staff move through visits in a well-organized way. A number of patients specifically highlight how fast they were in and out, how clean the facility was, and how grateful they were for a calm, professional experience that respected their time. Telehealth also gets high marks from some, with a reviewer calling it "10 stars" and appreciating the flexibility and quality of doctors.

A substantial portion of the positive notes centers on the people delivering care. Reviewers repeatedly commend the courtesy and kindness of front desk staff, nurses, and providers. There are mentions of being listened to carefully, having questions answered clearly, and feeling treated as a person rather than just a patient. Several accounts praise particular clinicians - names like Hudson Nsubuga, PA; Courtney; Dr Ramsey; and Dr Collins appear, with comments about their attentiveness, explanations, and practical follow-through such as clearly explained diagnoses or prescriptions. Multiple families report that their children's visits were handled with professionalism and compassion, and that the staff helped alleviate pain and anxiety with reassuring communication.

Yet the experience is far from uniform. A number of reviews recount substantial problems that undermine confidence. Some patients describe rude or unfriendly interactions, especially with receptionists or certain front desk personnel, and one account suggests that the waiting room can feel crowded or uncomfortable when staff aren't communicating well. Others complain about delays: arriving on time or early for a scheduled visit only to wait long minutes or hours, or a sense that appointment times do not always translate into timely care. There are even broader concerns about perceived inefficiencies and misaligned expectations, with some reviewers noting long holds, slow service, or a sense that the facility isn't as expeditious as the "Express" name would imply.

Billing and transparency issues emerge in several comments as well. A reviewer reports being charged a credit card without prior invoice or notice and questions the amount charged, wondering what the insurance company was billed and wishing for more clarity about charges. Another reviewer warns about the facility's billing practices, describing it as a "BLANK CHECK medical clinic" and advising others to stay away if they are worried about unexpected charges. These financial concerns color the overall impression for those patients who had straightforward medical needs but left with questions about cost and communication.

Several accounts raise practical concerns about the scope of care and operational details. Some say the clinic is best suited for basic illness and minor issues rather than more serious medical problems, with explicit caution that it should not be relied upon for anything beyond a cold or simple ailments. There are anecdotes about services that aren't available every day, such as X-rays, and complaints that posted hours don't always match actual operating hours, which led to patients being turned away after arriving well within curfew. Privacy issues are mentioned by a reviewer who felt the interaction occurred in the waiting room, suggesting a lack of HIPAA privacy in that moment.

Despite the criticisms, several reviewers end with gratitude for specific positive episodes or general appreciation for the care they received. They describe moments when staff were "amazing," "super caring," or "super understanding," and express relief that they could get care quickly when needed. Some patients emphasize that when everything aligned - friendly and capable staff, efficient intake, prompt examination, and clear communication - the experience was reassuring and worthwhile. A few even describe feeling safe, comfortable, and confident in the care team, noting improvements in their symptoms and appreciation for the compassion shown to their families.

Taken together, the feedback paints a facility that can be a reliable option for minor urgent care, especially when staff are at their best and the day's workflow is smooth. The consistently strong praise for helpful, attentive staff and efficient processes contrasts with persistent concerns about inconsistent service levels, wait times, and billing transparency. For some patients, the experience is seamless and satisfying, while for others it raises questions about hours, privacy, and cost. In the end, potential visitors might expect a mix: competent, friendly care from many providers and staff, but with a real possibility of variability depending on who is assisting them and when they visit.

Places of Worship

• St John the Evangelist Church (0.3 miles)
• Naval Academy Chapel (6.5 miles)
• St Mary's Church (6.9 miles)

Cafes

• Big Bean (0.7 miles)
• Panera Bread (4.8 miles)

Physicians

• Bay Radiology (0.8 miles)
• Plastic Surgery Specialists (1.2 miles)
• Maryland Primary Care Physicians (1.4 miles)
• Arundel Pediatrics (3.1 miles)
• Maryland Primary Care Physicians (3.9 miles)
• Mark Eaton, MD (4.5 miles)
• Anne Arundel Dermatology (4.9 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)
• Mike's Pharmacy - Mountain Rd (4 miles)

Restaurants

• Domino's Pizza (1 miles)
• Chick-Fil-A (1.1 miles)
• McDonald's (3.8 miles)
• Lures Bar and Grille (4.4 miles)
• Heroes Pub (5.1 miles)
• The Cheesecake Factory (5.3 miles)
• Maggiano's (5.3 miles)

Hospitals

• Anne Arundel Medical Center (5.3 miles)
• Luminis Health Community Clinic Arundel Lodge (6.9 miles)

Theaters

• Bow Tie Annapolis Mall 11 (5.5 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (5.9 miles)

Parks

• Randazzo Softball Park (7.3 miles)