Habitat America, LLC in Annapolis, MD

Pros

• Mrs. Coleman has been amazing, helping the reviewer head in the right direction and becoming a Resident at Residences of Forrest Glen.
• Satisha Kornegay and Victoria Crawford are a great team who went above the call of duty to ensure comfort and satisfaction.
• Bryan Pierzchalski was exceptional and professional, delivering the best service.
• Erika Lee at Willow Manor at Fairland was professional, personable, and senior-friendly throughout the application process.
• The Winslow House maintenance team does a wonderful job, and the rental office is responsive to residents' calls.
• The Salisbury residential community has management that is on top of things, with friendly, accessible staff who know residents by name and foster community.
• Spyglass at Cedar Cove is praised for great management and a wonderful community.
• Sandy Turner provided exceptional assistance during the application process.

Cons

• The property is filthy and looks like a homeless shelter, with no real management or upkeep.
• The management is often unresponsive, with phone lines and emails going unanswered.
• The management is lazy and unprofessional, failing to fix issues and often lying about deadlines.
• There is a persistent rodent and pest infestation on the property, without effective prevention.
• The elevator is unsafe and frequently malfunctions, sometimes leaving residents stranded.
• Hot water is unavailable for months, making living conditions uninhabitable.
• Rent increases are frequent and poorly justified, pushing residents out.
• Trash collection is unreliable and dumpsters regularly overflow with trash around the property.

Review

Habitat America, LLC's Annapolis-area portfolio is best suited for extremely price-conscious seniors or households that can tolerate persistent management churn and uneven maintenance in exchange for lower rents. The pattern across reviews shows a company that frequently delivers what some tenants perceive as subpar living conditions paired with inconsistent, reactive communication. This is not a choice for families or individuals who need dependable upkeep, timely repairs, clear accountability, and stable, professional on-site management. For those who insist on a calm, well-maintained living experience with predictable service, alternatives should be examined first.

Those considering alternatives should focus on properties with proven, stable management and visible investment in upkeep. When a community's reviews describe lost deposits, repeated phone and email outages, and long delays in routine repairs, the red flag is not just inconvenience - it is risk to daily living. Seniors or families with medical needs, mobility concerns, or a desire for consistent housekeeping, pest control, and reliable hot water should look elsewhere. In short, this operator's footprint is more suitable for renters who can tolerate a volatile service environment while hoping for occasional heroic acts from a few responsive staffers.

On the upside, some leasing staff earn commendations for professionalism and "senior-friendly" assistance, and a handful of residents report decent maintenance responsiveness at specific properties. The lower rent baselines can be attractive for fixed incomes, and in a few locations some tenants describe moments of workable communication and a courteous on-site presence. These positives, however, are irregular and do not compensate for recurring, systemic drawbacks. When pressure mounts - hot water outages, pest infestations, or elevator failures - the gaps in governance and follow-through become the defining reality rather than the exception.

The main cons consistently eclipse any modest advantages. Widespread complaints about ignored emails, unanswered calls, and inability to reach management create a climate of uncertainty where basic needs go unmet. Maintenance requests drag for weeks or months, with reports of mold, pest problems, and structural wear going unaddressed. Trash overflow, recurring housekeeping deficiencies, and odor problems surface as ongoing irritants. Rent increases often accompany deteriorating infrastructure, underscoring a misalignment between cost and quality. There are also repeated accusations of miscommunication, shift changes in leadership, and alleged unfair treatment or manipulation around deposits and charges. Taken together, these dynamics create an environment where residents feel unseen and unprotected.

Yet the overlapping positives cannot erase the truth: for households prioritizing safety, reliability, and predictable service, Habitat America's Annapolis-area properties fall short. The handful of properties with seemingly better management - where residents praise timely responses and professional maintenance - offer a narrow beacon of what could be achievable. The prudent course is to approach with a rigorous due-diligence mindset: demand current maintenance and repair logs, a written service-level agreement, and a clear escalation path before signing. Prospective renters should request recent retention data, confirmation of elevator reliability, pest-control schedules, and a transparent plan for any known problem areas. Without these protections, the move risks becoming a perpetual negotiation rather than a stable residence.

In the end, Habitat America's Annapolis portfolio is a hard sell for families and seniors who need consistency, safety, and dignity in daily living. It may still appeal to those who can tolerate upheaval in exchange for lower rent and are willing to advocate aggressively for timely fixes. For most buyers, however, the conventional wisdom is clear: explore other operators or county-supported options with stronger resident advocacy, steadier staffing, and demonstrable commitments to mold-free, well-maintained spaces. In all cases, proceed with detailed, written assurances and verifiable references before committing to a lease.

This part of Annapolis, Maryland, offers a convenient and diverse range of amenities for those considering senior living. The proximity to various physicians, including Passport Health and Capital Dermatology, ensures easy access to healthcare services. Additionally, nearby pharmacies such as CVS and Giant Pharmacy provide convenience in filling prescriptions. Restaurants like Ingrano Bistro Bakery and Julep offer dining options for different tastes, while theaters like Bow Tie Annapolis Mall 11 provide entertainment opportunities. The presence of Luminis Health Community Clinic Arundel Lodge and Anne Arundel Medical Center ensures quality medical care within close reach. Places of worship such as St Mary's Church and Naval Academy Chapel cater to spiritual needs, while Quiet Waters Park offers a serene outdoor space for relaxation. In summary, this area of Annapolis combines convenience, entertainment, healthcare, and natural beauty for a well-rounded senior living experience.

Physicians

• Passport Health (0.3 miles)
• Capital Dermatology (0.4 miles)
• Hanger Prosthetics & Orthotics (0.6 miles)
• Anne Arundel Orthopaedics (0.6 miles)
• Richard Bernstein, MD (0.8 miles)
• Chesapeake Medical Imaging (0.8 miles)
• WellAve Dermatology Annapolis, MD (0.8 miles)

Restaurants

• Ingrano Bistro Bakery (0.3 miles)
• Julep (0.6 miles)
• Gordon Biersch Brewery Restaurant (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Double T Diner (0.8 miles)
• Maggiano's (1.1 miles)
• The Cheesecake Factory (1.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Main Store (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.2 miles)
• Giant Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (3.4 miles)

Hospitals

• Luminis Health Community Clinic Arundel Lodge (0.6 miles)
• Anne Arundel Medical Center (1.4 miles)

Theaters

• Bow Tie Annapolis Mall 11 (1 miles)

Places of Worship

• St Mary's Church (3.3 miles)
• Naval Academy Chapel (3.4 miles)
• St John the Evangelist Church (6.7 miles)
• St Elizabeth Ann Seton Church (7.1 miles)

Parks

• Quiet Waters Park (3.5 miles)

Cafes

• Big Bean (6.8 miles)