Crystal Care Manor

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  • Interior

    A proud moment of achievement, showcasing a certificate with a big smile!

  • Outdoors

    Two friends enjoying a day at the baseball field.

  • Decor

    A festive setup featuring a Living Angels backdrop with holiday decorations, perfect for events and activities.

  • Outdoor

    A joyful family outing in nature, enjoying the beautiful spring weather during a hike.

  • Healthcare

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  • Spa

    A view of a shopping center sign listing various businesses, including property management and a tattoo shop.

Crystal Care Manor

703 Singer Road, Abingdon, MD 21009

For more information about senior living options: (844) 490-3973

4.4 from 43 reviews
5 stars
36
4 stars
1
3 stars
0
2 stars
1
1 stars
5

Assisted Living

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    Overall Review of Crystal Care Manor

    Pros

    • pro Karen Glynn was described as lovely in person and sweet with the mom.
    • pro Visiting Angels were described as a godsend for the family.
    • pro Anne, who helped their dad, was described as the best.
    • pro The caregivers were described as professional and kind, going out of their way to put the patient first.
    • pro The incredible staff helped the mom remain in her home for two years, coordinating appointments, shopping, and organizing her condo to promote safe living.
    • pro The staff were kind and accommodating when schedule changes were needed, providing encouragement and excellent care.
    • pro The reviewers felt they never were just customers but felt like family.

    Cons

    • pro The franchise is poorly run and not recommended.
    • pro The first caregiver sat in a chair, watched TV, and didn't walk with mom or supervise her dog.
    • pro There were frequent call-offs and last-minute staffing changes that disrupted care.
    • pro Mom had at least a dozen different caregivers in a single year, causing instability.
    • pro Several caregivers were on their phones during visits, and one even texted the client's personal number.
    • pro One caregiver no-showed after working for weeks.
    • pro The interview process was unprofessional, with delays and staff disparaging a caregiver in front of a job applicant.
    • pro The owner's wife made unprofessional negative comments about caregivers to the applicant.
    • pro Caregivers sometimes failed to perform tasks, contributing to neglect and issues like open pressure sores.
    • pro Management did not acknowledge issues or respond when care was canceled, showing a lack of accountability.
    • pro The owner spoke down to the reviewer and could not provide a reliable resolution.

    Review

    As a registered nurse who has spent years caring for elderly patients, including those with dementia and those in hospice, I approached this Visiting Angels location with high hopes but soon found myself confronting a pattern that left me deeply disappointed. It's important to note that Visiting Angels operates as a franchise, so experiences can vary widely from one location to the next. In this case, the franchise in question felt markedly mismanaged and inconsistent, and I would not recommend it to anyone seeking reliable, compassionate, and stable in-home care.

    My dealings began with Karen Glynn, who is connected to the family that owns the local franchise. In person, she was lovely and appeared genuinely kind toward my mom. My mom has dementia, and our needs were modest but high-importance: roughly 12 hours per week of care and companionship. The first caregiver assigned to us arrived with a cane and clearly had trouble moving around. My mom's home includes a small dog who roams freely, something that was noted in the evaluation, but the caregiver simply sat in a chair watching TV and did not walk with my mom or engage with the dog as we had hoped. It felt like a missed opportunity to provide gentle, interactive support that could have kept my mom active and safe.

    In the subsequent months, we had several different caregivers. The second caregiver worked with my mom for several months, but there were ongoing boundaries issues that added stress rather than relief. This caregiver began texting me on my personal phone, something I later learned I was not supposed to do. I wasn't aware of the policy restricting personal contact, and there was confusion about how to handle such messages. The same caregiver even texted the mom directly to see if she could bring her son over during her shift. There were numerous call-offs and last-minute staffing changes, with a pattern of frequent changes in who was in charge of my mom's care. Over the course of a year, my mom ended up with at least a dozen different faces. The constant disruption meant I received a flood of calls at work about who would be stepping in next. My mom would call to report that some caregivers were on their phones during visits, and there was at least one instance of a caregiver who never showed up after working with my mom for a few weeks and then simply quit. It was exhausting and disheartening to see such instability in care.

    When I finally addressed these ongoing concerns with Karen, her response felt evasive rather than solution-oriented. After pointing out that care tasks weren't getting done as outlined on our checklist, I was met with suggestions that did not feel meaningful or realistic for my mom's needs. The situation deteriorated to the point where Karen offered a suggestion that I should install cameras to monitor the caregivers. It was a blunt reminder that the franchise seemed unable to guarantee trustworthy, consistent staff. Karen did assure me that she would make it her mission to do better and to right by my mom, but the promised improvements never materialized. When I attempted to cancel services, I received no acknowledgment or courtesy follow-up - just silence. It felt as if the company valued filling shifts over ensuring quality, reliable care.

    The broader message I took away was simple: if you're looking for "a warm body to fill the shift," this location might suffice in the short term. If you actually want meaningful care - companionship, light cleaning, reminders for someone with dementia, someone to walk with the dog, to help the person get down to the dining hall, and to handle basic tasks like taking the trash outside - this agency did not deliver. The mismatch between what we needed and what was provided caused ongoing distress for my mom and added stress for me as well.

    Beyond my family's experience, there were other moments that contrasted sharply with the negative pattern. Some reviews suggested strong, positive experiences: Anne, who spent significant time with another patient, was described as a godsend; other caregivers were praised for their professionalism, kindness, and willingness to accommodate scheduling changes. There were sunny notes about the staff treating clients like family, helping with appointments, shopping, meal prep, and organizing a safe living environment, which speaks to what the company can accomplish when things run smoothly. One reviewer even noted that Visiting Angels helped keep a mom in her home for two years, with staff who provided encouragement and dependable care. These testimonials show that the franchise can, at times, deliver excellent service and meaningful support.

    There were also clear warnings in other accounts. One reviewer recounted an interview experience where staff appeared unprepared and unprofessional, discussing a caregiver's performance in front of a prospective employee. The impression was that the owner needed to address such behavior promptly. Another account involved JP Glynn, who was described as ill-tempered and unpleasant to speak with, casting doubt on the quality of customer service and leadership. Yet another patient described a cascade of problematic caregivers: one arrived late and complained about wages, another slept through visits, and a third became distracted by personal issues and failed to provide adequate care. This combination led to neglect concerns - ranging from leaving a patient in bed too long, causing odor and hygiene issues, to new wounds and pressure sores after caregivers failed to reposition or bathe properly. The frustration culminated in the family feeling dismissed and ultimately discharged from the agency after a meeting that emphasized the need for a more thorough meet-and-greet process before sending staff into a home.

    In the end, the experiences at this Visiting Angels location reveal a troubling inconsistency in care quality and staffing, with a few bright spots overshadowed by repeated missteps in management, communication, and accountability. While some families praised the compassion and competence of individual caregivers and staff members, others faced constant turnover, unreliable scheduling, unprofessional behavior, and, in some cases, actual harm to a patient's well-being. For anyone considering this franchise for elder care, especially with dementia or hospice needs, it's crucial to recognize that outcomes may depend heavily on which caregiver arrives and who is managing the office at that time. Given the mixed landscape, I would urge prospective clients to seek clear policy guidance, stable staffing, and a transparent, responsive leadership team before committing to ongoing services.

    Features

    Housing

    • 2 resident community capacity 2 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crystal Care Manor is an assisted living community located in Abingdon, MD. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

    Our dining room provides a pleasant atmosphere for meals, where residents can socialize and enjoy delicious, chef-prepared meals. The fully furnished accommodations create a cozy and welcoming environment for our residents to feel at home.

    For those who enjoy spending time outdoors, our community features a beautiful garden and outdoor space where residents can relax and enjoy fresh air. We also offer housekeeping services to ensure that our residents have a clean and tidy living environment.

    To assist with the transition into our community, we provide move-in coordination services to make the process as smooth as possible. Residents can stay connected with family and friends through telephone and Wi-Fi/high-speed internet access.

    At Crystal Care Manor, we understand the importance of personalized care. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that all medical needs are met. For residents with diabetes or special dietary restrictions, we offer specialized meal options to accommodate their needs.

    Transportation is available for medical appointments and doctor's visits, making it convenient for residents to access necessary healthcare services. In addition to medical facilities, our community is surrounded by various amenities including cafes, parks, pharmacies, restaurants, places of worship, and theaters.

    We believe in providing a vibrant lifestyle for our residents. Our scheduled daily activities keep them engaged and entertained. Whether it's participating in group exercises or joining in on social events, there is always something happening at Crystal Care Manor.

    With its convenient location and comprehensive range of amenities and care services, Crystal Care Manor offers a warm and supportive environment for seniors looking for assisted living in Abingdon, MD.

    Nearby Places of Interest

    Restaurants

    • Wendy's (1.2 miles)
    • McDonald's (1.2 miles)
    • Box Hill Crab Cakes (1.3 miles)
    • Chick-Fil-A (1.3 miles)
    • Panda Express (1.3 miles)
    • Conrad's Seafood Restaurant - Abingdon (1.3 miles)
    • Mountain Branch Grille & Pub (2.1 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • Walmart Pharmacy (1.3 miles)
    • Wegmans (1.4 miles)
    • Walgreens (2 miles)
    • Walgreens (2.9 miles)
    • CVS Pharmacy (3 miles)
    • Good Neighbor Pharmacy (3.2 miles)

    Cafes

    • Panera Bread (1.3 miles)
    • Starbucks (3.5 miles)
    • Starbucks (3.8 miles)

    Physicians

    • Box Hill Pediatrics (1.3 miles)
    • Bel Air Family Care (1.5 miles)
    • Smaldore Family Practice Assoc (1.5 miles)
    • Bel Air Medical Associates (1.5 miles)
    • Epstein Gary M DDS (1.5 miles)
    • UM Harford Primary Care at Box Hill (1.5 miles)
    • Harford Endoscopy Center (1.5 miles)

    Theaters

    • Regal Bel Air Cinema (1.6 miles)

    Hospitals

    • Upper Chesapeake Medical Center (3.1 miles)
    • MedStar Health at Bel Air Medical Campus (4.5 miles)
    • Upper Chesapeake Medical Center (5.1 miles)

    Parks

    • Colonial Acres Playground (3.9 miles)
    • Rockfield Park (4.3 miles)

    Places of Worship

    • Open Bible Christian Academy (4.6 miles)
    • Saint Mark Roman Catholic Church (4.6 miles)

    Transportation

    • Edgewood MARC Station (4.6 miles)

    Frequently Asked Questions

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    Nearby Communities

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