Synergy HomeCare - Belair

Pros

• Mark Decker is described as genuinely caring and patient, guiding families through in-home care decisions.
• Synergy immediately dispatched 24-hour care, saving the day and keeping the client safe until permanent placement could be arranged.
• The reviewers cannot recommend Synergy more highly.
• Kelly is praised for compassion and competence, with the father especially appreciating her care.
• Mark consistently checks that everyone is happy and is highly responsive, resolving problems promptly.
• Jaime is celebrated for compassion, patience, and going above and beyond to keep the client comfortable, safe, and happy.
• Lisa Kurtz is described as like family, patient, and a godsend, with trust extending across distances.
• The Synergy HomeCare team is professional, responsive, and attentive to clients' needs, with Jaime singled out for praise.
• Mark and his team treat loved ones as family and are regarded as some of the best to work with in the senior care space.
• The company's commitment to high-quality, personalized care is credited with making a meaningful difference in clients' lives.
• Caregivers are repeatedly described as wonderful, caring, and supportive, easing the burden on families.
• The agency is shown to go to great lengths, with rapid assessments and around-the-clock scheduling to meet clients' needs.

Cons

• A reviewer described the Belcamp center as poorly organized, with disorganized care and physical therapy, not enough employees for patients, and current staff unable to handle the workload.
• The same reviewer noted that the front desk at the facility was not operating at 8:00 a.m.

Review

Synergy HomeCare of Bel Air has earned a reputation among families for delivering care that goes beyond basic assistance, combining compassion, reliability, and proactive problem-solving in every interaction. Across a spectrum of personal stories, the company and its leadership are repeatedly described as genuinely devoted to the well-being of both clients and their loved ones. The consistent thread is a team that treats each situation as urgent, personal, and solvable, with Mark Decker at the helm guiding care that feels thoughtful, steady, and deeply respectful.

One of the most powerful testimonials comes from a Harford County attorney with four decades of experience. He describes a crisis involving a husband with advanced dementia and a wife who suddenly passed away, leaving him to navigate safety and care alone. In that moment of uncertainty, Synergy's response was swift and decisive: 24-hour in-home care was arranged immediately, and the husband was supported until a permanent placement could be arranged. The lawyer testimony emphasizes that Synergy "saved the day," underscoring how the team can mobilize quickly in high-stakes situations and provide continuity of care when families are overwhelmed by complexity and emotion.

Multiple reviews highlight how Synergy supports families through the entire arc of care - from initial assessment to ongoing management. For a mother and then a father in separate, unrelated episodes, families note that the team's approach blends professional competence with genuine compassion. In one instance, a caregiver named Kelly is praised for her compassion and competence, with the father forming a positive connection and Mark consistently checking in to ensure everyone is satisfied. The sense of partnership is clear: Mark is not just a service provider but a caregiver advocate who remains accessible and responsive, making families feel heard and supported as they navigate scheduling, questions, and evolving needs.

End-of-life care and crisis follow-through feature prominently as well. A family recounts how the owner personally came to the home to explain services, and how the aides who joined the case were caring and capable. In another powerful moment, when the situation required emergency transport to a hospital, Mark followed the family to the hospital, staying with their loved one until they could be there themselves. The narrative emphasizes not only the technical proficiency of the caregivers but also the emotional presence and dedication that provide real peace of mind during difficult transitions.

Jaime, in particular, is singled out as a caregiver whose compassion and steadiness have a transformative impact on families. A standout testimonial praises Jaime's ability to keep a loved one comfortable, safe, and content, and to give families confidence that their loved one is in capable hands. The broader team is described as professional, responsive, and consistently attentive to needs, with additional notes about caregivers who feel like family and a company culture that invites collaboration and inclusion of family members in care decisions. The VA program and other funded arrangements also appear in the praise, with clients noting on-time care, well-managed offices, and regular nurse check-ins that help monitor health changes and maintain continuity.

The stories collectively paint a picture of a company that embodies a problem-solving mindset and a willingness to bend over backward to meet client needs. Reviewers describe choosing Synergy not only for dependable caregiving but for the way the team works around busy schedules and adapts to unique family circumstances. One client even recounts a personal sense of relief from the moment of first contact - an experience of being "taken care of" in a way that feels personal and respectful. A recurring line of appreciation is that Synergy treats loved ones "as if they were family," a sentiment echoed by several families who have come to rely on the team for daily support, medical coordination, and emotional reassurance.

There is one note of caution amid the overwhelmingly positive feedback: a separate review mentions concerns about a Belcamp center's organization and operations, including disorganization in care delivery and a front desk that was not functioning at 8 a.m. It stands in contrast to the otherwise glowing testimonials and serves as a reminder that, like any service provider, experiences can vary by location and moment in time. Even so, the broader narrative remains one of a company that consistently mobilizes experienced, compassionate professionals who communicate clearly, keep families informed, and deliver practical solutions - from rapid intake and 24/7 scheduling to in-home support, hospital accompaniment, and day-to-day assistance with ADLs and errands.

Taken together, the collective voice about Synergy HomeCare of Bel Air is one of unwavering commitment to dignity, safety, and quality of life for seniors and their families. Clients describe a culture where care is personal, dependable, and collaborative - where owners and caregivers listen, respond, and go the extra mile, whether that means unclogging a sink, coordinating a hospital visit, or simply being there for a family in a moment of uncertainty. In every account, Mark Decker and his team are portrayed as trusted partners in care - professional, humane, and remarkably effective at turning difficult situations into manageable, hopeful paths forward.

This part of Bel Air, Maryland, offers a convenient and accessible location for seniors looking to settle in a bustling community with various amenities close by. With several reputable physicians and medical facilities within a short distance, including Smaldore Family Practice Assoc and the Harford Endoscopy Center, residents can easily access quality healthcare services. Additionally, there are pharmacies like Walgreens and Walmart Pharmacy nearby for medication needs. Dining options are plentiful, with popular restaurants such as Box Hill Crab Cakes and Conrad's Seafood Restaurant offering delicious meals. For leisure activities, parks like Colonial Acres Playground and Rockfield Park provide opportunities for outdoor recreation. Furthermore, the Regal Bel Air Cinema offers entertainment options for those looking to enjoy a movie outing. Places of worship such as Saint Mark Roman Catholic Church cater to spiritual needs. Overall, this area of Bel Air provides seniors with a vibrant community to call home.

Physicians

• Smaldore Family Practice Assoc (0.1 miles)
• Bel Air Medical Associates (0.1 miles)
• Harford Endoscopy Center (0.2 miles)
• Bright Oaks Pediatric Center (0.4 miles)
• Bel Air Family Care (0.6 miles)
• Epstein Gary M DDS (0.6 miles)
• Towson Orthopaedic Associates (0.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Wegmans (2 miles)
• Walmart Pharmacy (2.2 miles)
• Good Neighbor Pharmacy (2.3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Box Hill Crab Cakes (1.1 miles)
• Wendy's (1.1 miles)
• Conrad's Seafood Restaurant - Abingdon (1.9 miles)
• McDonald's (2.2 miles)
• Panda Express (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Double T Diner (2.5 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3.9 miles)

Hospitals

• Upper Chesapeake Medical Center (2.2 miles)
• MedStar Health at Bel Air Medical Campus (3.2 miles)
• Upper Chesapeake Medical Center (4.6 miles)

Parks

• Colonial Acres Playground (2.6 miles)
• Rockfield Park (3.2 miles)

Theaters

• Regal Bel Air Cinema (2.7 miles)

Places of Worship

• Saint Mark Roman Catholic Church (4.7 miles)