119 Saco Street, Westbrook, ME 04092
For more information about senior living options: (844) 490-3973
The staff is friendly, professional, and courteous. The maintenance crew is highly professional and responsive. The application process is handled in a timely and professional manner. Jan has been very helpful to those who spoke with her. The elderly housing is well-regarded and the properties are great. The housing authority staff are always helpful. Great place for the elderly and disabled.
They describe the building as horrible. They say the village has gone downhill, like living in a prison, with bedbugs brought in by people from rehab facilities. They report that they were told nothing and could not get help. They note that responses are slow and they must wait for a housing officer to call back. They describe being connected to numerous voicemail boxes and leaving multiple messages. They report that no one would answer the phone or the door. They are unhappy about cigarette smoke entering through their window. They claim the Liza Harmon Drive location does not respect the flag, bed bugs aren't properly treated, and staff are rude.This community is best suited for seniors and adults with disabilities who want straightforward, apartment-style elder housing with approachable staff and dependable maintenance. Within buildings like the Robert Harnois structure and Larrabee Heights, residents often experience a smooth application process, timely answers to questions, and a maintenance crew that responds with real professionalism. The core value is a practical, no-nonsense housing environment where staff are accessible and the basic operations - payments, repairs, and routine services - happen without unnecessary friction. For households prioritizing predictable, courteous service and clear guidance through the housing process, this network is worth serious consideration.
Those who may want to consider alternatives are the ones for whom safety, pest control, and consistent, site-wide communication are non-negotiable. Several reviews flag issues that can escalate into daily stress: bedbugs in certain buildings, cigarette smoke intruding at windows, and a perception that some locations feel uneasy or poorly managed. When office access is unreliable, messages go unanswered, or staff come across as curt or unavailable, the risk of ongoing friction increases. In such cases, it may be wiser to explore other options - whether another building within the same system or a private assisted-living pathway - that offer steadier, more evenly distributed customer service and pest-control practices.
The key pros often offset the main cons, but only when directed at the right building. The strongest asset is the people: several residents laud staff for kindness, courtesy, and genuine willingness to help, with specific praise for the responsiveness of maintenance crews and the application process in positive instances. Positive experiences also include well-maintained common spaces and a generally respectful atmosphere in certain properties, which can translate into a calmer daily routine and fewer surprises for residents. When these favorable dynamics hold at a particular site, they can substantially balance concerns about communication delays or isolated pest or odor issues.
However, the reality across locations is inconsistent enough to warrant caution. The reviews reveal a real split between properties: Harnois and some Larrabee Heights experiences read as well-run and supportive, while other sites encounter complaints about bedbugs, unresolved maintenance problems, and rude or inaccessible staff. A location like Liza Harmon Drive is singled out for behavior concerns and pest-related problems, underscoring that the choice of building matters as much as the management team. The variance means that an applicant cannot assume uniform quality across the network; due diligence at the site level is essential.
Families evaluating this community should proceed with a practical, evidence-based plan. Start by identifying the exact building that would house a loved one and confirm the current reliability of that site's admissions staff, maintenance response times, and pest-control history. Seek recent, tangible metrics on how quickly service requests are fulfilled, how often staff return calls, and how well noise and odor issues are managed in the unit vicinity. Ask for a named point of contact - preferably a housing officer or manager - who maintains consistent follow-up, even when schedules are tight. Inquiries about security, neighborhood ambiance, and resident mix will also reveal whether the site aligns with safety expectations and personal comfort thresholds.
The bottom line is clear. If the priority centers on a warm, responsive environment with well-regarded staff and a straightforward admissions process - and the resident lands in a solid site such as Harnois or a well-run Larrabee Heights - the community can be a solid fit. If, however, a resident or family cannot tolerate variability in site-level performance, ongoing pest concerns, or inconsistent communication, alternatives within the same system or outside it deserve serious consideration. The prudent path combines building-specific due diligence with conversations with current residents, requests for concrete service metrics, and a concrete alignment of health needs, independence level, and tolerance for management variance before committing.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.SSW Back in Westbrook, ME is an ideal assisted living community for individuals seeking a comfortable and convenient living arrangement. Our spacious and fully furnished apartments provide a cozy atmosphere, while the dining room offers delicious meals that cater to special dietary restrictions.
Residents can enjoy the outdoors in our beautiful garden or take part in scheduled daily activities to stay engaged and entertained. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with friends and family.
We understand the importance of maintaining health and well-being, which is why our care services include assistance with activities of daily living, bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure that each resident's specific needs are met.
For those managing diabetes, we provide a specialized diet plan. Our team ensures medication management and can accommodate special dietary restrictions. Transportation arrangements, including transportation to doctors appointments, are readily available for medical needs.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; SSW Back in Westbrook offers easy access to essential amenities and services.
At SSW Back in Westbrook, ME we strive to create a supportive environment where residents can maintain their independence while receiving personalized care and attention.
SSW Back is located at 119 Saco Street, Westbrook, ME 04092 in Cumberland County, Maine
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