119 Saco Street, Westbrook, ME 04092
For more information about senior living options: (844) 490-3973
They have no complaints about the Robert Harnois building since it opened. They could not be happier at Larrabee Heights. They praised the application process for being timely and very professional, and the maintenance crew as A+. They described the staff as very kind, professional, and courteous. They were called for an apartment in about a month after applying. They described the community as awesome, with great properties and elderly housing.
The reviewer says Larrabee Village has gone downhill and feels like living in a prison. The reviewer claims street people moving in from rehabs bring bedbugs and other problems. The reviewer states that seeking housing assistance yields no help and they are told nothing. The reviewer notes that although questions are answered, responses are slow and they must wait for a housing officer to call back. The reviewer describes the office as closed, making access extremely slow due to pandemic restrictions. The reviewer mentions that one staff member was not very helpful. The reviewer reports smelling cigarette smoke every time they open a window. The reviewer criticizes the Liza Harmon Drive location for bed bugs not being properly treated and for rude staff, and claims it does not respect the flag. The reviewer says rent is too high.Across a collection of comments about housing options in this system, residents paint a canvas of mixed experiences. Some households describe long-term satisfaction and appreciation for the people who work there, while others voice frustration with responsiveness, safety concerns, and conditions. Taken together, the notes reveal a spectrum - from praise for kindness and professionalism to complaints about delays, access, and troubling living conditions.
One resident who has lived in the Robert Harnois building since it opened says simply, "I've lived here? and I have no complaints." That sentiment sits alongside a starkly different single-word critique: "horrible." The juxtaposition suggests that experiences there can vary dramatically depending on individual circumstances, staff interactions, and perhaps occupancy or management issues at different times. The contrast emphasizes that even within the same building, satisfaction is not universal.
Turning to the Larrabee properties, opinions split between two clusters of experience. At Larrabee Heights, Patti and Paul LaChance express enthusiastic approval, noting a smooth application process, prompt answers to questions, and high marks for the maintenance team and overall management - an "A+ from our perspective." By contrast, the nearby Larrabee Village has drawn sharper discontent. A resident describes five years there as a decline, likening life to "living in a prison" and pointing to recent problems with street activity and bedbugs that allegedly arrive with new arrivals from rehab programs. The sense of deterioration contrasts with the more favorable recollections from the Heights, underscoring how perceptions can diverge markedly even within the same broader neighborhood.
Several reviewers highlight difficulties in obtaining help or timely information. One comment states that the housing office can be hard to access for food-for-application-type help, with frustration in getting clear guidance. Another notes that staff "answer all your questions" but cautions that getting quick responses isn't always easy and that callers often must wait for a housing officer to return calls. And the theme of access has a pandemic-related dimension: a reviewer who missed the office closure for the day explains that operations are shifted to phone, email, and fax, with a sense that the process remains slow and sometimes opaque. They describe a day-to-day experience of being bounced between voicemail and messages, although they do give credit to a staff member named Jan who has been very helpful.
There is also appreciation for certain individuals within the system. One reviewer emphasizes Jan's helpfulness and, more broadly, praises the staff as "very kind, professional and courteous." A sense of progress comes through in a comment that an application led to an apartment offer in roughly a month, described with a sense of luck and relief - "A blessing!" Others celebrate the overall character of the housing authority's work, with phrases like "Awesome people, great properties and elderly housing," and calls that staff be "friendly and very nice." Additional remarks echo a theme of supportive, caring service: "Very helpful and kind people are here to help! Thank you!" and "Great place for the Elderly and Disabled." For some, the experience is consistently positive: "Always helpful," "Good place to live if times are though," and even practical positives such as a "Fine conference room facility."
Yet the record isn't without its sharp criticisms. Another note recounts a situation where no one answered the phone or door, despite someone being inside - an experience that leaves readers with a sense of inaccessibility. A separate, troubling line targets the Liza Harmon Drive location, claiming that the facility does not respect the flag, that bedbugs aren't properly treated, and that staff behavior can be rude. A final caution addresses issues like cigarette smoke seeping through windows, an additional reminder that comfort and quality can vary by site and by moment in time.
Overall, these remarks sketch a housing system characterized by dedication and humanity on one hand, and by gaps in access, consistency, and living conditions on the other. Several residents foreground the importance of responsive, respectful staff and reliable processes, particularly in the face of pandemic-related disruptions. Others remind us that safety, cleanliness, and quiet enjoyment - such as the problem of bedbugs or cigarette smoke - are nontrivial concerns that can color daily life and influence overall satisfaction. Taken together, the collection calls for continued attention to staffing levels, proactive outreach, and site-specific improvements, while also acknowledging and preserving the genuine care and professionalism that many residents repeatedly commend.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.SSW Back in Westbrook, ME is an ideal assisted living community for individuals seeking a comfortable and convenient living arrangement. Our spacious and fully furnished apartments provide a cozy atmosphere, while the dining room offers delicious meals that cater to special dietary restrictions.
Residents can enjoy the outdoors in our beautiful garden or take part in scheduled daily activities to stay engaged and entertained. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with friends and family.
We understand the importance of maintaining health and well-being, which is why our care services include assistance with activities of daily living, bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure that each resident's specific needs are met.
For those managing diabetes, we provide a specialized diet plan. Our team ensures medication management and can accommodate special dietary restrictions. Transportation arrangements, including transportation to doctors appointments, are readily available for medical needs.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; SSW Back in Westbrook offers easy access to essential amenities and services.
At SSW Back in Westbrook, ME we strive to create a supportive environment where residents can maintain their independence while receiving personalized care and attention.
SSW Back is located at 119 Saco Street, Westbrook, ME 04092 in Cumberland County, Maine
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