260 Montello Street, Lewiston, ME 04240
For more information about senior living options: (866) 208-4318
Overall Review of Support Solutions-Montello
Pros
Support Solutions is the very best place to be CRMA certified.- Support Solutions are simply awesome!
Cons
Support Solutions has been described as neglectful and unprofessional.- The company shows a severe lack of care for its clients, leaving them unattended and vulnerable.
- A disabled client was left without supervision or support, resulting in a fall and a reopened head injury.
- Their failure to provide consistent support or supervision has created a dangerous environment for those they serve.
- Their negligence could result in far worse outcomes.
- The reviews urge others to reconsider before choosing Support Solutions.
Review
Support Solutions-Montello in Lewiston is best suited for seniors who need light assistance and whose families are prepared to engage in active oversight. Residents who can self-manage most daily tasks but still benefit from reminders for medications, meal planning, scheduling, and safe mobility may find value here. The community can work for budget-conscious families willing to supplement staff care with outside or in-home support and to advocate relentlessly for clear care plans and accountability. There is an implied potential for staff development, some reviews point to strong professional growth, including CRMA certification, which, if realized consistently, could raise care quality over time. That potential, however, depends on stable, reliable staffing.
Explicitly, those with higher safety needs should consider alternatives. If a resident requires consistent, around-the-clock supervision, intimate monitoring after a fall, or has significant cognitive or medical fragility, this community may not meet those nonnegotiables. The posted experiences describe a dangerous lack of supervision, a resident with a disability left unattended, and a fall that reopened a prior head injury. Those incidents illustrate an environment where staffing gaps can elevate risk, making other facilities with proven staffing ratios and stronger safety records a wiser choice. For families prioritizing dependable oversight, exploring other assisted living options or robust in-home care programs is prudent.
On the upside, the institution’s emphasis on staff development, potential CRMA certification, signals a pathway to more capable caregivers if the right personnel are on duty. When staffing aligns with policy and turnover is low, trained staff can deliver attentive monitoring and better problem-solving. The gap, however, is that training alone cannot compensate for inconsistent supervision and insufficient coverage. The most grievous reviews describe no staff presence when needed, leaving vulnerable clients at risk, and such failures routinely negate any formal credentials the staff may hold. In practical terms, families should weigh the long game of staff education against the likelihood of daily reliability.
Those risks are not theoretical. A caregiver’s neglect or unprofessional conduct comes with real consequences, one client was left unattended and later fell, reopening a head injury. Another account emphasizes a dangerous environment created by consistent lapses in supervision. Perhaps the most alarming pattern is clients being left to fend for themselves with no staff around, which contradicts the basic promise of assisted living. These concrete failures elevate the chance of further injuries, medication errors, and social isolation. In a setting where safety relies on visible, responsive staff, such lapses are particularly troubling and demand rigorous response.
Families evaluating this community should insist on specific, verifiable safeguards. Ask for current caregiver-to-resident ratios by shift, the process for supervision after hours, and how quickly staff respond to alarms or requests for help. Request to see the most recent incident logs, staff turnover rates, and the facility’s plan to eliminate gaps in supervision. Arrange structured, time-bound trial periods with clear outcome metrics. If staying, pair facility admission with external in-home care or hospice services to provide an extra layer of oversight. For some, a different community with stronger safety records and higher staffing will be the more predictable choice.
In sum, Support Solutions-Montello presents a trade-off: potential for staff advancement and lower price versus serious questions about day-to-day supervision and resident safety. For families who can offer continuous advocacy, and who can tolerate the risk in exchange for cost savings, it may be workable with rigorous safeguards. For anyone whose priority is reliable care, predictable oversight, and proven safety, stronger options exist in the Lewiston area. The prudent path is to pursue alternatives with documented staffing stability, or to demand a concrete, enforceable care plan and immediate improvements before enrolling a relative. This approach prioritizes safety and reliability above all.
3 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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