799 Washington Street N, Auburn, ME 04210
For more information about senior living options: (844) 490-3973
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Support Solutions is the very best place to be CRMA certified. Support Solutions are simply awesome.
Neglectful and unprofessional. Support Solutions has been incredibly disappointing. The company has shown a severe lack of care for their clients, leaving them unattended and vulnerable. One client, who is disabled and unable to manage basic tasks on her own, was left without supervision or support. Shockingly, she recently fell down the stairs, reopening a head injury from a surgery she had a few years ago. This is unacceptable for a company that is supposed to provide care and assistance. Support Solutions' failure to provide consistent support or supervision for their clients has created a dangerous environment. Leaving a disabled person to fend for themselves with no staff present is a serious breach of responsibility. It's clear that this company does not prioritize the well-being of those they are entrusted to help. Their negligence could result in far worse outcomes.Support Solutions - Washington in Auburn is best suited for families that prioritize formal caregiver credentials and a structured care framework, even if day-to-day supervision can feel inconsistent. The presence of CRMA-certified staff signals a baseline of professional training and adherence to standards that can be reassuring for clients who need assistance with routine tasks, meds oversight, or regular check-ins without requiring intensive medical care. This provider can work for households that value a documented, credentialed approach and are prepared to stay actively engaged, monitor performance across shifts, and push for timely corrective action when gaps appear. It is not a hands-off arrangement, but for the right family, the credentialed layer can be a meaningful foundation.
Those with little patience for uneven supervision or who require constant, vigilant monitoring should strongly consider alternatives. Clients who are high risk for falls, who have significant cognitive or behavioral needs, or who depend on consistently responsive staff for safety may find this option lacking. The ability to rely on steady coverage and immediate intervention is non-negotiable for some seniors, and here the risk of neglect or delayed response has been reported. Families should be especially cautious if the client requires 24/7 supervision, strict adherence to care plans, or highly consistent staff who can establish trust through daily reliability.
On balance, the pros tied to credentialing and some positive staff interactions do offer meaningful offsets in select situations, yet they fail to fully neutralize the core drawbacks. The strong credentialing credential can translate into better initial training, clearer task boundaries, and firmer accountability on paper. A subset of reviewers also praises responsive, caring staff when shifts align and supervision is present. However, these benefits do not consistently materialize across units or days, and the strongest concerns center on real-world gaps: clients left unattended, supervision lapses, and a caregiver pool with variable consistency. When safety hinges on reliable staffing, credentials alone cannot compensate for daily coverage failures.
The most consistent and troubling themes revolve around neglectful and unprofessional conduct that places vulnerable clients at risk. Reports describe disabled individuals left without supervision, leading to injuries such as fall-related head injuries, and a culture where a resident can be effectively left to fend for themselves. Such incidents point to systemic issues in staffing discipline, supervision structures, and accountability. The fear is not merely dissatisfaction but genuine danger, which reframes any perceived positives about training into a secondary consideration. In short, quality care here appears to hinge less on formal credentials than on the actual, dependable presence of caregivers who act decisively to protect residents.
The rating mix - seven five-star notes against several low marks - signals a troubling variation in experience, often pointing to inconsistent leadership or shift coverage rather than a uniform standard of care. Families should approach with a rigorous verification plan: request detailed staffing schedules, ask for the exact supervision protocol for high-risk clients, and seek recent incident logs or QA reports. A site visit and conversations with current clients or families can illuminate everyday realities that a brochure cannot capture. Expect explicit commitments about caregiver-to-client ratios, daily progress notes, and a transparent escalation path when concerns arise. Only with such assurances can the potential benefits of credentialed staff be made to count.
For families weighing options, the prudent path is clear: demand concrete safeguards, insist on a stable and clearly defined supervision framework, and verify that a high standard of safety is consistently applied. If the provider cannot deliver 1:1 oversight for a high-risk client, or cannot demonstrate reliable, continuous supervision across all shifts, alternatives should be pursued - whether another local home-care agency with stronger safety metrics or a facility-based option with a proven track record. In the end, supports that combine credentialed staff with unwavering day-to-day reliability are essential; without that combination, the risk to safety and wellbeing simply outweighs the perceived advantages.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Support Solutions - Washington in Auburn, ME is an assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of our residents. Our spacious dining room allows for socializing and enjoying delicious meals prepared by our skilled staff. Each unit is fully furnished, providing comfort and convenience for our residents. Our beautiful garden and outdoor space offer a peaceful environment to relax and enjoy nature.
We understand the importance of maintaining cleanliness and hygiene, which is why we provide housekeeping services to ensure that our community is always clean and welcoming. Move-in coordination is offered to assist residents in transitioning smoothly into their new home.
Our community also provides essential care services such as assistance with activities of daily living, bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care for our residents. Our staff is trained in diabetes diet management, medication administration, and meal preparation according to special dietary restrictions.
Transportation arrangement for medical appointments is available to ensure that residents can access necessary healthcare services conveniently. Additionally, transportation to doctors' appointments can be arranged as needed.
Residents at Support Solutions - Washington can enjoy a variety of scheduled daily activities designed to promote engagement, socialization, and overall well-being. With two parks nearby, there are opportunities for outdoor recreation close by. Conveniently located within proximity are 11 pharmacies, 44 physicians' offices, 29 restaurants offering diverse cuisine options, 3 transportation options, 4 places of worship for spiritual fulfillment, 1 theater for entertainment purposes nearby as well as access to 6 hospitals for any medical emergencies.
At Support Solutions - Washington in Auburn, ME, we strive to provide a supportive community where residents feel comfortable and receive the care they need while enjoying amenities that enhance their quality of life.
Support Solutions - Washington is located at 799 Washington Street N, Auburn, ME 04210 in Androscoggin County, Maine
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