Zachary Manor

Pros

• The staff at Zachary Manor are described as loving and compassionate in caring for residents and their families.
• The facility prioritizes residents' care and health, with expert staff and physical therapists aiding recovery.
• Hospice nurse Dori is praised as extremely helpful and sympathetic, like a close family friend.
• The building and grounds are described as very clean, with attractive landscaping outside.
• Staff and caregivers are acknowledged for treating loved ones with the utmost respect.

Cons

• The administrator is rude and unprofessional and unfit to work in a nursing home.
• The facility is not clean; patient rooms and hallway carpets are dirty.
• Staff do not provide information or respond when questions are asked.
• Physical therapy is offered only once daily, which is insufficient for someone to walk independently.
• Residents are left waiting for help, leading to falls and serious health events.
• The food is horrible, with meals such as muffins that are hard to eat.
• The environment feels unsafe and unsanitary (no running water, infrequent sheet changes, roaming residents, and a visible casket outside).
• There is poor communication among staff and a lack of ongoing patient monitoring.

Review

The collection of experiences shared about this facility presents a stark and uneven portrait. A number of reviews portray a place where administrative conduct, cleanliness, and communication consistently fall short of expectations, while a smaller set of accounts highlights moments of genuine care and professional compassion. Taken together, the comments reveal a spectrum of care experiences that range from distressing to comforting, depending largely on who the staff are and what the day brings.

Many of the comments center on a perception of rude, unhelpful, or disorganized leadership. One reviewer condemns the administrator as "very rude and unprofessional," arguing that such conduct is completely inappropriate for an environment where vulnerable loved ones are living. Several reviewers describe facilities that feel neglected: dirty floors, unclean carpets in hallways, and a general sense that basic upkeep is lacking. The sense of information being controlled or withheld is another recurrent theme - questions are described as going unanswered, leaving families feeling unsupported and uncertain about their loved ones' conditions and daily care.

The negative experiences are often tied to life-and-death moments that left families with lasting distress. In one account, a mother was left on a toilet for an extended period, fell, pressed the help button, and after staff eventually assisted her, she went into cardiac arrest and died. The reviewer recalls receiving two different versions of what happened, and accuses the facility of lying about the circumstances. Another family paints a similarly grim scene: no running water in the room, a bowl and rag for bathing, sheets that were rarely changed, and residents wandering in and out of rooms at all hours. The reviewer even notes an actual casket visible from outside the window and describes Halloween decorations as tone-deaf for a nursing home. Billing issues added to the pain, as a stay that was said to be Medicare-covered ended with a collections notice many months later. Taken together, these accounts convey a sense of neglect, poor safety, and financial confusion that compounds the emotional strain of losing a loved one.

Additional stories amplify concerns about basic care and communication. In another case, a mother-in-law's new clothes were seen on other patients, and there was a persistent sense that caregivers were not reliably available to assist with bathroom needs. A further account highlights poor inter-staff communication and a perception that staff did not consistently monitor patients closely. These themes - clothing misplacement, bathroom neglect, and gaps in coordination - paint a picture of a facility where responsive, attentive care is not guaranteed and where families feel the need to advocate strongly for basic dignity and safety.

Amid the cases of concern, however, there are stories that speak to deeply caring and competent moments. One reviewer with a loved one who had dementia notes that this facility specialized in dementia care, and that care and health were always prioritized even through surgeries and infections. The caregiver describes remarkable recoveries, and credits a team of nursing staff, physical therapists, and hospice providers for compassionate, capable support. The positive narrative continues with an account of a later resident whose end-of-life experience was marked by kindness and presence from staff and hospice professionals; a hospice nurse is singled out for being especially supportive and empathetic, treating the family with the warmth of a close friend. This positive portrayal also mentions a well-kept exterior and landscaping, suggesting that the physical environment can be both clean and comforting - though the reviewer notes that patient-room bathrooms shared between rooms felt a bit odd.

In these diverse experiences, a recurring thread is the contrast between genuine human connection and systemic gaps. On one hand, there are affirmations of compassionate caregiving, especially in the context of hospice partnerships and end-of-life support. On the other hand, many reviews emphasize deficiencies in basic cleanliness, safety, and administrative transparency, with several accounts of misleading information, billing disputes, and a sense that residents' daily needs - such as timely assistance to use the bathroom or assistance with walking and rehabilitation - are not consistently met. The facility appears to hold the potential for warmth and professional care, but the overall impression is heavily colored by inconsistent practices, depending on staff and day-to-day circumstances.

Overall, the narratives suggest a facility where experiences are not uniform. For some families, the staff's kindness, the presence of hospice support, and a well-maintained exterior provide moments of solace and professional care during difficult times. For others, there is a starkly different reality - claims of neglect, poor communication, unsafe conditions, and troubling incidents that culminate in grief and anger. Readers considering this place would likely be advised to conduct thorough on-site visits, seek recent independent inspections, and talk to current families about daily routines, staffing levels, and the facility's approach to safety, cleanliness, and clear communication.

This part of Zachary, Louisiana, offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. With several hospitals and pharmacies nearby, residents can easily access healthcare services and medication. Additionally, there are reputable physicians in the area, including specialists in cardiovascular health and weight management. Places of worship provide spiritual support, while a selection of restaurants offer dining options for socializing with friends or family. For leisure activities, there are parks in close proximity for outdoor enjoyment. Overall, this neighborhood provides a well-rounded environment for senior living with essential services and recreational opportunities readily available.

Hospitals

• Hospital Services of Louisiana (0.2 miles)
• Zachary Surgical Center (0.8 miles)
• Behavioral Hospital of Southeast (9.5 miles)
• East Louisiana State Hospital-Greenwell Springs (12.6 miles)
• Villa Feliciana Medical Complex (12.8 miles)
• Feliciana Forensic Facility (13.3 miles)
• Our Lady of the Lake Regional Medical Center (13.3 miles)

Pharmacies

• Walmart Pharmacy (0.2 miles)
• Winn-Dixie (0.7 miles)
• Walgreens (0.7 miles)
• Dry's Health Mart (1.1 miles)
• Francise Pharmacy (5 miles)
• Winn-Dixie (8.9 miles)
• Bordelon's SuperSave Pharmacy (9.5 miles)

Physicians

• Cardiovascular Institute of the South (0.2 miles)
• Zachary Weight Loss Clinic (0.6 miles)
• Baron James Williamson (2.4 miles)
• Williamson Allemond Regional Eye Center (2.4 miles)
• Southeastern Cardiovascular (3.3 miles)
• Progressive Php Of Seaside Healthy System (5.2 miles)
• Lake Affer Hours (8.9 miles)

Places of Worship

• New Providence Baptist Church (0.6 miles)
• Zachary United Methodist Church (1.2 miles)
• First Baptist Church Of Zachary (1.3 miles)
• Fbcz Worship (1.3 miles)
• First Presbyterian Church USA (2.9 miles)
• Pine Grove Church (7.1 miles)
• Beach Grove Baptist Church (7.8 miles)

Restaurants

• Brasserie De Yoes (1 miles)
• La Mange (3.3 miles)
• Walk-On's Sports Bistreaux - Zachary Restaurant (4.5 miles)
• Waffle House (5 miles)
• Lagniappe Steak & Seafood (5.3 miles)
• McDonald's (5.5 miles)
• McDonald's (6.4 miles)

Transportation

• Baton Rouge Metropolitan Airport (BTR) (8.2 miles)
• Baggage Claim (8.2 miles)
• Hertz Rent A Car (13.9 miles)

Parks

• SUBR Pavillion (9.2 miles)
• Scotlandville Parkway Park (9.4 miles)
• Arsenal Park (13.6 miles)

Cafes

• Daiquiri Cafe (11.9 miles)
• Cotton Fields Coffee Shop (13.6 miles)