Cypress Bend

Pros

• The property is consistently well maintained and clean, with a quiet, neighborhood-like atmosphere.
• The apartments are beautiful, spacious, and up to date with appliances, including a washer and dryer.
• The staff are kind, attentive, and dedicated to ensuring residents have a great experience.
• The backyard area is a notable amenity, especially for dog owners.
• Amanda Ruley is praised for going above and beyond, offering thorough tours and smooth transitions, including video walkthroughs.
• The property is secure, well maintained, and quiet, giving residents peace of mind.
• The front office and maintenance teams respond quickly and professionally, with work orders completed promptly.
• Sheila Penaloza (Assistant Manager) is described as attentive and focused on safety and comfort.
• The community fosters neighbor interaction through social opportunities and events.
• Residents consistently express long-term satisfaction and appreciation for Cypress Pointe's management and amenities.

Cons

• They were charged over $800 in move-out fees and had their security deposit kept.
• They had to replace carpet under a supposed five-year warranty for about $656 plus $200 in cleaning fees, which they found unreasonable.
• They claim the carpet had only minor stains and minimal foot traffic.
• They complain the front office does not consistently notify residents when mail is received.
• They say appliances are cheap and tend to break often; the air conditioning unit fails multiple times in a month.
• They describe the office staff as subpar and not friendly.
• They indicate a lease termination fee requiring three months' rent (60-day notice plus an additional month).

Review

Cypress Pointe emerges in these reviews as a place that many residents genuinely love coming home to. Across countless comments, the property is repeatedly described as well maintained and clean, with a quiet atmosphere that feels more like a neighborhood than a conventional apartment complex. The feeling of space and modern comfort is a recurring theme: apartments are noted as beautiful and spacious, with up-to-date appliances and the convenience of washers and dryers in-unit. Several reviewers emphasize that the overall experience is easy and welcoming, making Cypress Pointe a place many residents decide to stay long-term.

A central thread tying the positive impressions together is the people working at Cypress Pointe. Multiple residents give high praise to the front office staff and management, praising kindness, attentiveness, and a willingness to go above and beyond. In particular, Amanda Ruley is singled out as exceptionally helpful during the moving process, with one reviewer describing her as patient, thorough, and instrumental in delivering a smooth transition from out of state. Others mention specific individuals by name - Larry in the rental office for military family accommodations, Miss Jordan, Miss Tracey, and Sheila Penaloza (Assistant Manager) - as examples of staff who listen, respond, and make residents feel welcome. A new move-in experience is often highlighted as a strong point, with Amanda conducting a video walkthrough to accommodate remote clients, a gesture described as making an entire transition feel easy and reassuring.

The property's amenities and environment consistently receive praise as well. Several reviewers note a secure, quiet, gated community with a friendly and safe neighborhood vibe. The grounds are described as well maintained, and the pool and other facilities are kept in good condition. One reviewer even calls the backyard area a huge bonus, especially for pet owners who appreciate the ability to open the back door for their dogs. The community also stands out for fostering social connections among neighbors, with staff going to lengths to organize opportunities for residents to meet and interact. The overall sense is of a place that supports a balanced, comfortable lifestyle where daily life feels easy and pleasant.

Maintenance and responsiveness are other standout strengths. Residents consistently report timely and effective service when issues arise. A notable example is a dryer replacement that was completed the same day it was reported, illustrating a real-time commitment to keeping residents comfortable. Several accounts mention maintenance staff as knowledgeable and efficient, with work orders being resolved promptly - often within the same day or the next. This reliability contributes to the sense of security and ease that many residents associate with calling Cypress Pointe home.

Yet, not every experience aligns perfectly with the overwhelmingly positive sentiment. One reviewer recounts a dispute over move-out charges, claiming more than $800 in fees tied to carpet replacement and cleaning, despite arguing that the carpet had only minor wear and that the unit had been cleaned before departure. The reviewer contends that the charges were excessive and not reflective of the actual condition, expressing frustration with the perceived lack of clarity around deposit policies. This perspective stands in contrast to the general praise for maintenance and management, illustrating that some policy interpretations can leave residents feeling unheard or unfairly treated when moving out.

Other concerns touch on administrative and policy nuances. A reviewer notes issues with mail handling, describing a practice of holding mail at the front office without timely notifications, which led to repeated inconveniences. There is also mention of strict lease terms and penalties for breaking a lease, including requirements for a lengthy notice period and additional charges, which some residents view as burdensome in emergencies. In addition, one resident mentions breed restrictions as a policy not clearly listed on the website, listing several breeds as restricted and suggesting a gap in transparency. These points collectively suggest that while Cypress Pointe excels in daily living and community spirit, there are tangible areas where clarity and consistency could improve.

Taken as a whole, Cypress Pointe appears to be a highly regarded place to live for many residents. The combination of well-maintained apartments, quiet and safe surroundings, and a team of friendly, proactive staff creates a strong foundation for a satisfying living experience. The supportive environment, organized social opportunities, and responsive maintenance contribute to a sense of home that many reviewers emphasize and appreciate. At the same time, a handful of residents point to non-trivial concerns - move-out fee structures, mail notification practices, and certain policy transparencies - that remind prospective residents to read the lease carefully and to ask questions about terms and procedures. Overall, the property stands out as a compelling option for those seeking a comfortable, neighborly community with attentive management and solid daily-life amenities, while also highlighting opportunities for improved clarity in some of its policies.

Restaurants

• Taco Bell (1.2 miles)
• Andy's Frozen Custard (4 miles)
• Walk-On's Sports Bistreaux - Bossier Restaurant (4.2 miles)
• Avocado California Roll & Sushi (4.4 miles)
• Chuck E. Cheese's (4.4 miles)
• Taco Bell (4.6 miles)
• Nicky's Mexican Restaurant (4.6 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Airline Drug (3.2 miles)
• Walgreens (3.9 miles)
• Kroger Pharmacy (5 miles)
• Walmart Pharmacy (5.1 miles)
• Benzer Pharmacy (6.4 miles)
• Super 1 Foods (7.2 miles)

Parks

• Brownlee park (2.9 miles)
• Island Park (9 miles)
• Mike Wood Park (10.3 miles)

Physicians

• Ark-La-Tex Oral (4.2 miles)
• Smith Thomas M MD FACC (4.2 miles)
• Asthma Allergy Clinic & Research Center (4.2 miles)
• WKMC Cardiovascular Co (4.2 miles)
• Gastrointestinal Specialists (4.3 miles)
• Ark-La-Tex Children's Clinic (4.3 miles)
• Willis-Knighton Physician Network (4.3 miles)

Cafes

• Newk's Eatery (4.3 miles)
• Starbucks (4.3 miles)
• Strawn's Eat Shop Also (5.3 miles)
• Starbucks (6.6 miles)
• Lowder Baking Co. (10.3 miles)

Places of Worship

• First Baptist Church-Bossier (6.5 miles)
• First Baptist Church of Shreveport (10.4 miles)
• St Joseph Catholic Church (10.5 miles)
• Calvary Missionary Baptist Church (10.5 miles)

Theaters

• Strand Theatre (7.6 miles)

Hospitals

• Brentwood Hospital of Shreveport (8.1 miles)
• Doctor's Hospital (8.1 miles)
• Veterans Health Administration (8.3 miles)
• Promise Hospital of Louisiana (8.7 miles)
• Louisiana State University Hospital (9.6 miles)
• LSU Women's & Children's Clinic (9.7 miles)
• Wk Refractive Surgery Center (9.7 miles)

Transportation

• Barksdale Air Force Base (8.5 miles)