A First Name Basis - Baton Rouge

Pros

• The administration is proactive in checking on their workers and ensuring they follow procedures.
• Caregivers are described as punctual, caring, and considerate in their interactions with clients.
• Workers engage with clients by sitting down and talking to them, which is appreciated by families.
• The company prepares meals and maintains a clean environment for clients.
• Management has shown dedication by going above and beyond to address client needs and concerns.

Cons

• The agency refused to provide care and assured the reviewer that they would not take their son as a client unless they had a qualified worker, yet never hired one.
• The supervisor assigned to the reviewer’s son had prior negative experiences with multiple workers failing to communicate properly and disregarding the reviewer’s requests.
• A caregiver was sent who stayed for 8 hours without interacting with the son at all, highlighting a lack of engagement and attention.
• A different caregiver unexpectedly left during a visit to call her probation officer, raising concerns about background checks and staff reliability.
• The reviewer experienced significant neglect when a caregiver fell asleep, resulting in their mother being found face down in a flower bed outside the home.
• The regular caregiver was consistently late, leading to frustrations about reliability and inconsistent training among staff.
• Despite initial professionalism from management, subsequent experiences did not meet expectations regarding insurance coordination or service quality.
• Although one reviewer claimed satisfaction with service consistency, they still noted occasional inconveniences with replacements not meeting their needs effectively.

Review

A First Name Basis-In Home Care has garnered a range of opinions from clients regarding their services, particularly in the context of caregiving for vulnerable individuals. Unfortunately, several reviews highlight significant shortcomings in care quality and reliability that have led to distressing situations for some families.

One individual reported a distressing experience when trying to secure adequate care for their son with specific needs. They recounted an initial assurance that care would not commence without a properly trained worker on hand. However, after months of waiting, they were assigned a supervisor who had previously worked with another agency known for poor practices, leading to deep concerns about continuity and care standards. The company sent only one caregiver who spent eight hours at the house without engaging meaningfully with the child. Following further delays and issues, another caregiver went missing during her shift and later revealed she was on probation. This alarming turn of events led the reviewer to question the adequacy of background checks conducted by the agency. In addition, insufficient documentation meant workers arrived unprepared for their duties—a clear breach of professional expectations.

Another review echoed similar frustrations concerning caregiver competence and punctuality. In this case, the reviewer stressed that despite spending considerable time discussing expectations with management—especially given their mother’s late-stage dementia—the caregivers sent were inexperienced or inadequately trained. The situation reached a critical point when the assigned caregiver fell asleep while on duty; this directly resulted in dangerous circumstances where the reviewer found their mother face down in a flower bed outside their home. Although the caregiver did express remorse afterward, such incidents raise severe questions about oversight and responsibility in ensuring safe caregiving practices.

Contrastingly, some reviews presented more favorable experiences with A First Name Basis-In Home Care. One client appreciated timely arrival and thoughtful engagement from caregivers who actively participated in daily activities such as meal prep and maintaining cleanliness within the living environment. They commended administration efforts to oversee caregivers' work—regular check-ins indicated a level of commitment toward service quality and accountability.

However, even among satisfied customers, there lingered mentions of drawbacks such as occasional delays from caregivers or inconvenience due to replacements being sent unexpectedly. Clients pointed out that while management demonstrated dedication—creating an impression of thoroughness—issues persisted regarding staff training consistency affecting overall service delivery.

Additionally, pricing has been flagged by some users as potentially steep but acknowledged as necessary considering client needs paired with caregiver availability amidst stringent regulations surrounding home health services. This highlights an important consideration for families making tough choices about senior care amidst varied levels of service satisfaction across different agencies.

In summary, A First Name Basis-In Home Care presents a mixed bag for potential clients seeking reliable caregiving options for loved ones requiring assistance at home. While some guardians tout positive experiences punctuated by empathetic staff behaviors, others recount harrowing instances reflecting inadequate training or oversight leading to unsafe conditions. Moving forward, prospective clients must navigate these testimonials carefully to ensure informed decisions tailored specifically to their caregiving needs while advocating strongly for transparency and accountability within any selected agency's operations.

This part of Baton Rouge, Louisiana, offers a convenient and vibrant environment for senior living. With a variety of cafes such as Panera Bread, Brew Ha Ha, and Starbucks within close proximity, seniors can enjoy social gatherings and delicious meals. There are also several restaurants nearby, including Original Dearman's Soda Shop and Goodwood Grill & Market, providing plenty of dining options. The area is well-equipped with hospitals like Our Lady of the Lake Regional Medical Center and Healthsouth Rehabilitation Hospital, ensuring easy access to healthcare services. Additionally, pharmacies such as Walgreens and CVS Pharmacy are conveniently located for medication needs. For entertainment, seniors can visit MovieTavern or explore places of worship like Broadmoor United Methodist Church. Overall, this location provides a mix of amenities that cater to the needs and preferences of seniors in a welcoming community setting.

Cafes

• Panera Bread (0.4 miles)
• Brew Ha Ha (2.2 miles)
• Starbucks (2.3 miles)
• Coffee Call (2.5 miles)
• Starbucks (3 miles)
• la Madeleine (3 miles)
• Starbucks (3 miles)

Restaurants

• Original Dearman's Soda Shop (0.7 miles)
• Newk's Franchise (1 miles)
• Taco Bell (1.3 miles)
• Goodwood Grill & Market (1.4 miles)
• Izzo's Illegal Burrito (1.5 miles)
• Don Carter's All Star Lanes (1.5 miles)
• Piccadilly (1.6 miles)

Hospitals

• Centene Corporation (0.7 miles)
• Healthsouth Rehabilitation, Hospital of Baton Rouge (0.9 miles)
• Our Lady of the Lake Regional Medical Center (1.4 miles)
• Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (1.5 miles)
• Our Lady Of The Lake Children’s Hospital (1.6 miles)
• Our Lady of the Lake Regional Medical Center (1.6 miles)
• Baton Rouge Bioidentical (1.9 miles)

Physicians

• Louisiana Endoscopy Center (1 miles)
• Allergy Clinic (1.3 miles)
• Associates in Pediatric and Adolescent Medicine (1.3 miles)
• Our Lady of the Lake Heart and Vascular Institute (1.3 miles)
• Matthew A. Neumann, MD (1.4 miles)
• OLOL Physicians Group (1.4 miles)
• Louisiana Cardiology (1.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3 miles)
• Louisiana Express Pharmacy (3.1 miles)

Theaters

• MovieTavern (1.5 miles)

Transportation

• Hertz Rent A Car (2.2 miles)

Places of Worship

• Broadmoor United Methodist Church (2.7 miles)