Letcher Manor

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  • Interior

    A spacious and well-lit dining area with multiple tables and chairs, featuring ceiling fans and chandeliers.

  • Outdoors

    A well-maintained residential property with a landscaped garden and driveway.

  • Decor

    A cozy living room with pastel-colored walls, comfortable seating, and a wooden coffee table.

  • Living Room

    A cozy living room with sofas, a television, and decorative elements.

  • Building

    A small, welcoming building with a porch and white fencing.

  • Bedroom

    A cozy bedroom with a bed, seating area, and a window providing natural light.

  • Patio

    A peaceful porch with white rocking chairs and hanging plants.

  • Painting

    Elegant salon interior with classic furniture and artwork.

Letcher Manor

73 Piedmont Drive, Whitesburg, KY 41858

For more information about senior living options: (844) 490-3973

4.1 from 58 reviews
5 stars
44
4 stars
0
3 stars
0
2 stars
1
1 stars
13

Assisted Living Skilled Nursing Facility

Overall Review of Letcher Manor

Pros

  • pro The facility has a family-oriented, home-calming environment.
  • pro The staff treat residents with kindness, and the place is very clean.
  • pro The staff are amazingly welcoming, and residents feel happy and supported.
  • pro Residents are well fed and well cared for.
  • pro The facility has wonderful, loving, and caring staff.
  • pro Residents are treated with dignity and respect, with positive relationships between staff and residents.
  • pro The staff work diligently to keep elders safe, even through challenging times like COVID.

Cons

  • pro They claim the staff feed elderly residents garbage and that the place should be shut down.
  • pro They report the food as inedible or sometimes raw, with little care or attention to proper nutrition.
  • pro They believe the facility should be reported to health and human services.
  • pro They say the meals look bad and advise others not to send their loved ones there.
  • pro They describe the facility as awful, with rude staff and failure to notify family when the patient is hospitalized or vomiting.
  • pro They state staff are rude and uncaring, and that patient problems are dismissed as someone else's concern.
  • pro They report neglect, poor communication, and deceptive practices between staff and families, with minimal policies not in residents' best interests.
  • pro They mention an antiquated phone system that caused days of no communication, and that doctors were not contacted and medications withheld.

Review

The collection of comments about the facility paints a picture of a place that sparks very different experiences depending on who visits and when. On one end of the spectrum, there is a strong sense of a family-oriented, home-like atmosphere. Reviewers repeatedly describe a calm, homey environment that feels welcoming to loved ones and reassuring to families. The recurring emphasis is on a clean, well-kept setting where residents seem to be treated with warmth and kindness. In several accounts, people highlight how the atmosphere supports a sense of belonging and dignity for their relatives, with comments about the space feeling like a comforting home rather than a clinical institution.

Many reviewers focus on the character of the staff and the atmosphere of care. A number of comments praise staff for being great, kind, and caring, noting that the people who work there genuinely seem to care about residents. The unanimous thread across these positive notes is not just competence but empathy - the impression that caregivers treat residents with respect and work to maintain a high standard of personal attention. One common claim is that staff are not only capable but also friendly and patient, making visits feel like they are stepping into a supportive, family-friendly environment. This sense of care appears repeatedly in statements about how staff interact with residents and respond to their needs.

Closely tied to the perceived warmth of staff are stories of personal interactions that leave a lasting impression on families. Several accounts recount specific moments where staff welcomed visitors warmly, made a resident smile, or assisted with daily tasks in ways that made life easier for the person living there. Families recount how their loved ones speak highly of the staff, how caregivers form positive relationships, and how the facility's approach to daily routines - meals, hygiene, and activities - reflects a commitment to quality care. In these narratives, the staff are described as the backbone of the facility, earning trust through consistent, attentive service and a respectful, compassionate demeanor.

Yet amid the praise, a significant portion of the feedback is strongly critical, with concerns about care quality, safety, and communication. Several reviewers report troubling experiences and serious complaints. They describe situations where residents were not properly cared for or where staff were perceived as rude or inattentive. In these accounts, families felt that there was a lack of accountability and that the facility did not meet expectations for safeguarding residents' health and well-being. There are explicit accusations that staff failed to notify families promptly when a resident was hospitalized or when problems such as vomiting arose, leaving relatives feeling out of the loop during important health events. Some reviewers express a sense of abandonment or neglect, suggesting that the facility did not communicate or coordinate care as it should.

Nutrition and daily care emerge as another critical area of contention in the negative feedback. A number of comments condemn the meals as subpar, with phrases like "garbage food" and "inedible" used to describe what residents are eating. Some reviewers even allege that food quality and nutrition are not being adequately addressed, calling for improvement or accountability. The tone here is urgent and appeals to basic expectations for nourishment and dignity in care, with some critics suggesting that the problems extend beyond mere taste to broader concerns about residents' well-being.

The complaints extend to broader operational and policy issues as well. Several authors point to an antiquated or dysfunctional communication system within the facility, including a cumbersome telephone setup that impeded timely contact with families. They describe a lack of transparency and inconsistent adherence to procedures, which in turn undermines trust. The sentiment across these reviews is that while there are moments of excellent care and kindness, structural issues - ranging from policy gaps to communication breakdowns - can substantially undermine residents' welfare and families' confidence.

In some reviews, the concerns become particularly pointed and emboldened by references to specific facilities and actions. For instance, one commenter discusses a particular location by name, criticizing the level of care and the treatment of residents as not meeting basic standards. This voice also mentions broader consequences, including the suggestion that regulatory authorities might need to examine the facility more closely. The language is strong and reflects a deep frustration with what the reviewer perceives as systemic failings, not just isolated incidents.

Taken together, the feedback reveals a nuanced and uneven picture. On the whole, there are heartfelt testimonies about a home-like environment where families feel their loved ones are treated with respect and kindness, and where clean surroundings and attentive staff contribute to a positive sense of security. At the same time, there is a substantial volume of critique centered on neglect, poor communication, questionable meal quality, and administrative shortcomings that erode trust and worry families. For anyone considering this facility, the message is clear: experiences vary significantly, and firsthand visits, conversations with current residents and their families, and careful review of any recent health and regulatory findings are essential to form a well-grounded perspective.

Features

Housing

  • 142 resident community capacity 142 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Letcher Manor in Whitesburg, KY is a skilled nursing facility that provides top-quality care for seniors in need of assistance. Residents can enjoy the comfort of air-conditioning and fully furnished accommodations, as well as access to various amenities such as a beauty salon, gaming room, fitness room, and small library.

The community offers 24-hour supervision and a 24-hour call system to ensure the safety and well-being of residents at all times. Trained staff are available to assist with activities of daily living, such as bathing, dressing, and transfers. Specialized care for residents with diabetes is provided, including diabetic care and adherence to diabetes diet.

Meals are provided on-site with options for special dietary restrictions. The dining experience is designed to be restaurant-style with delicious meals prepared and served by the community's dedicated kitchen staff. Residents can also take part in planned day trips and scheduled daily activities organized by the community.

Letcher Manor prioritizes the mental wellness of its residents through a mental wellness program that focuses on promoting emotional well-being. Devotional services off-site cater to the spiritual needs of individuals who desire it.

Residents have easy access to local amenities with nearby pharmacies, physicians, restaurants, and hospitals in close proximity. Community-operated transportation is provided for non-medical purposes, including outings or general transportation needs.

Overall, Letcher Manor offers a warm and welcoming atmosphere where seniors can receive excellent care while enjoying a variety of amenities and engaging in meaningful activities that enhance their overall quality of life.

Nearby Places of Interest

Physicians

  • Whitesburg Surgical/Medical Clinic (0.1 miles)
  • Mountain Heart Center (0.3 miles)
  • Asthma & Allergy Center (0.6 miles)
  • Red Fox Clinic (10.3 miles)
  • Jenkins Family Clinic (10.4 miles)
  • Appalachia Medical Clinic PC (14.3 miles)
  • Wise Cavalier Clinic (15.4 miles)

Restaurants

  • McDonald's (0.4 miles)
  • The Pine Mountain Grill (0.5 miles)
  • Lee's Famous Recipe Chicken (0.9 miles)
  • Subway (0.9 miles)
  • Sazon Mexican Restaura (1 miles)
  • Taco Bell (1.9 miles)
  • Subway (7.2 miles)

Pharmacies

  • Pine Mountain Pharmacy (0.7 miles)
  • Kyva Pharmacy (0.8 miles)
  • Walmart Pharmacy (0.8 miles)
  • Whitesburg Pharmacy (1.9 miles)
  • Whitesburg Medical Center Pharmacy (1.9 miles)
  • Superior Drug Center (2 miles)
  • Boggs Pharmacy (10.5 miles)

Hospitals

  • Mountain Comprehensive Health Corporation (0.8 miles)
  • Cumberland River Comprehensive Care Center (12.9 miles)
  • Mountain View Regional Medical Center (15.5 miles)
  • Bon Secours St Mary's Hospital (15.5 miles)
  • Mountain View Regional Med (15.5 miles)
  • Wellmont Medical Associates (15.7 miles)
  • Wellmont Health System (15.7 miles)

Parks

  • Kingscreek Community Park (6.4 miles)
  • Lilley Cornett Woods (10.2 miles)
  • Carr Creek State Park (14.9 miles)

Places of Worship

  • Premium Baptist Church (6.5 miles)
  • Isom Presbyterian Church (7.1 miles)
  • Southern Baptist Convention (7.5 miles)
  • Blackey Missionary Baptist Church (7.8 miles)
  • Southern Baptist Convention (7.9 miles)
  • Doermann Memorial Presbyterian Church (9.5 miles)
  • Cody Bible Church (10 miles)

Theaters

  • Central Drive-In Theatre (14.5 miles)

Transportation

  • U-Haul (15.5 miles)

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