Hilltop Rest Home

Pros

• Hilltop is described as an amazing facility that is very clean with an outstanding staff.
• The therapy department at Hilltop is described as miracle workers.
• Hilltop provides exceptional wound care and physical therapy.
• The environment at Hilltop is consistently clean and pleasantly smelling.
• The nursing and care staff are caring, friendly, and professional, protecting residents' dignity.
• The rehab program at Hilltop achieves a high return-to-home rate.
• The activity staff at Hilltop keeps residents engaged with a variety of activities.
• Families and visitors describe Hilltop as a place where residents are treated with kindness and would highly recommend it.
• The kitchen and transportation staff at Hilltop are reliable and attentive to residents' needs.

Cons

• He went a week and four days without a shower.
• He sat in urine-soaked pants for 2-3 hours at a time.
• He developed a sore from sitting in urine and not being moved.
• Midnight staff forced him to take a bowel movement on the toilet with a diaper still on, then left him.
• The facility does not keep the place clean; it is run down and staff are disrespectful to residents and their families.
• They give residents the wrong medicine and deny it when action is needed.
• A reviewer described waiting over an hour to speak to a nurse about their mother's catheter.
• The rooms were dirty, with cups from the previous day, old food, and pillows and covers on the floor.
• Requests for a TV remote were ignored or delayed.

Review

Hilltop Nursing and Rehabilitation has inspired a wide spectrum of experiences among families and residents. On one hand, many people recount Hilltop as a place with strong, dedicated staff, an inviting and well-maintained environment, and robust rehabilitation services. On the other hand, several reviews describe serious lapses in basic care, communication gaps, and inconsistent quality that left loved ones worried about daily safety and dignity. Taken together, the collection paints a picture of a facility that can be exceptional when everything is running smoothly, but can fall short when attention to everyday routines and proactive oversight wanes.

Several families highlight Hilltop's strengths in rehabilitation, therapy, and wound care. Multiple accounts praise the therapy department as "miracle workers," with patients making meaningful gains and some returning home with greater independence. Wound care is repeatedly mentioned in positive terms, and caregivers are described as attentive and motivated to help residents regain function. The staff's ability to make residents feel comfortable, supported, and emotionally cared for is frequently cited, with therapy and nursing teams earning particular appreciation for their dedication and expertise.

Cleanliness and the overall environment are commonly praised by many reviewers. Several comments describe Hilltop as clean, smelling pleasant, and nicely maintained. Families note that meals are satisfying and that transportation and scheduling for appointments run smoothly. The activity team is singled out for going above and beyond - organizing bingo, coloring, and other engaging activities that contribute to a sense of normalcy and dignity for residents. In several reviews, visitors feel reassured by the professionalism and warmth of the staff, with particular mentions of staff members who went the extra mile to provide comfort and reassurance.

Yet, the picture is not uniformly positive. A number of accounts describe distressing gaps in daily care, including extended periods without showers or assistance, residents left sitting in urine, sores developing from prolonged immobility, and rooms that feel neglected or dirty. There are reports of withheld or delayed attention to urgent concerns, such as catheter issues, and complaints about the responsiveness of nursing staff. Medication errors and inconsistent follow-up are also cited by some families, along with complaints that phones are left unanswered or off the hook during weekends. These concerns underscore the need for vigilant family involvement and direct, timely communication with care providers.

There are also reports emphasizing inconsistent experiences depending on the shift and the day. Some reviewers acknowledge that a facility's quality can vary by who is on duty, and they stress that families often have to "stay on top" of care to ensure residents receive the attention they deserve. These remarks highlight the reality that Hilltop, like many long-term care centers, may shine when staff are proactive and well-supported, but struggle when workloads spike or oversight is limited.

Within the testimonials, certain staff members repeatedly surface as standout advocates and sources of comfort. Nurturing caregivers, nurses, and aides - names like Chris the nurse, Latasha, Michelle, Ashley, Sasha, Aimee, and April - are frequently called out for their kindness, responsiveness, and patient advocacy. The front-line team, including Mark Lawson, is described as warm, welcoming, and reliable. Family members also credit the kitchen staff for ensuring meals meet residents' needs and for keeping trays ready, which helps families spend more time with loved ones. These recurring positives reinforce that Hilltop's core asset is its people and the daily acts of care they provide.

Historical and personal testimonies add another layer to the overall impression. Reviews dating back to 2014 recall Hilltop as a clean, well-smelling facility with helpful, hardworking staff and a high rate of successful returns home after rehab. Some individuals express lasting gratitude, noting that Hilltop became like a family during their stay and that the experience left them feeling supported and valued. A number of reviewers explicitly state they would recommend Hilltop to others, while others express deep trust and affection for the staff and management, underscoring a sense of pride in the facility's mission and capabilities.

In the end, Hilltop appears to be a place of strong potential and genuine care, capable of delivering excellent rehabilitation outcomes, compassionate personal attention, and a welcoming environment. At the same time, it is a setting where the quality of care can be uneven and heavily dependent on consistent staffing, vigilant family involvement, and timely communication. For families considering Hilltop, the overarching takeaway is clear: the facility can be outstanding, but achieving consistently high-quality care may require active engagement from loved ones, clear expectations, and proactive follow-up with caregivers and administrators to ensure daily needs are met with dignity and respect.

This part of Science Hill, Kentucky offers a variety of amenities and services that may be beneficial for senior living. There are several pharmacies within close proximity, making it convenient to access medication and healthcare supplies. Additionally, there are numerous restaurants nearby providing different dining options. In terms of healthcare, there are reputable physicians' offices and hospitals in the vicinity, ensuring quality medical care is easily accessible. Places of worship are also available for spiritual needs. Transportation options such as U-Haul services and taxi companies can assist with getting around the area. Overall, this area provides a mix of essential services and recreational activities, making it a potentially suitable location for seniors looking to settle down in Science Hill.

Pharmacies

• Science Hill Drug (0.8 miles)
• CVS Pharmacy (6 miles)
• Forcht Pharmacy (6.2 miles)
• Lake Cumberland Area Drug (6.3 miles)
• Medicine Shoppe (6.4 miles)
• Health Mart Pharmacy (6.4 miles)
• Jay's Pharmacy (6.7 miles)

Restaurants

• Speedy Taco (0.8 miles)
• Subway (0.8 miles)
• Hardee's (0.8 miles)
• Burger King (6.2 miles)
• Wendy's (6.3 miles)
• Popeye's Louisiana Kitchen (6.3 miles)
• Charred Oak Whiskey Grill (6.4 miles)

Physicians

• Kentucky Family Care (0.8 miles)
• Lifescan Imaging (5.6 miles)
• Lake Cumberland Regional Pain Center (5.6 miles)
• Somerset Pediatric Adolescent Associates Somerset (6.4 miles)
• Kristy Michelle Huffman (6.6 miles)
• Cumberland Nephrology (6.6 miles)
• Huffman & Huffman PSC (6.6 miles)

Places of Worship

• Central Kentucky Youth Camp (2.7 miles)
• Pleasant Hill Baptist Church (4.1 miles)
• Lanham Emmett Rev (5 miles)
• Southern Baptist Convention (5.8 miles)
• Macedonian Missionary Service (5.8 miles)
• Iglesia Renacer (5.9 miles)
• Cumberland Church of Christ (6.1 miles)

Transportation

• U-Haul Neighborhood Dealer (3.4 miles)
• Express Taxi & Delivery (4.5 miles)
• U-Haul Neighborhood Dealer (6.7 miles)
• Worldwide Equipment Leasing (7.8 miles)
• Lake Cumberland Regional Airport (SME) (8.8 miles)
• U-Haul Neighborhood Dealer (9.6 miles)

Hospitals

• Kentucky Cancer Program (5.8 miles)
• Lake Cumberland Regional Hospital (5.8 miles)
• Children's Clinic (6.4 miles)
• Somerset Surgery Center (6.6 miles)
• V A Outpatient Clinic (6.9 miles)
• Oakwood, a New Vista Community (8.5 miles)

Parks

• Walking Track (6.7 miles)

Cafes

• Starbucks (8.5 miles)