Independence Square At Louisville

Pros

• The condo is clean and quiet.
• The pool area is clean and safe.
• Arlyn, the office staff, is incredibly helpful and communicates well.
• It deserves five stars.
• The complex is very nice.
• Maintenance staff, including Robert, are very nice and quick to respond to requests.
• The apartments have spacious layouts with large master bathrooms and generous square footage for the rent.

Cons

• Since the office staff was replaced, there is no security, no peace, and trash is everywhere, including dog waste.
• There have been multiple incidents of gunshots and broken car windows.
• The office manager is too busy to listen to residents.
• Complaints about noisy neighbors, especially if they are Spanish-speaking, may lead to threats of lease termination.
• If a resident does not speak Spanish, their concerns might be dismissed and staff will discuss complaints in Spanish in front of them.
• The apartment above was described as a strip club-like environment with loud music, dog defecation on the balcony, and cigarette butts everywhere, and the office did nothing about it.
• The property charges for almost everything, including money orders, credit card usage, and trash-related fees.
• The office staff are rude, disrespectful, and unprofessional.
• The application money can be wasted; staff speak little to no English and may seem to steer applicants to others.
• Parking is consistently hard to find, trash is often overflowing, and there are ongoing maintenance/billing issues (e.g., water).
• Management is unresponsive and ignores questions and concerns; there is no security and crime has occurred.
• Residents are charged fines for minor items not specified in the lease (e.g., $50 for dropping a piece of mail).

Review

Across these accounts, the condo community presents itself as a place of contrast: parts of the experience are praised in the strongest terms, while other aspects provoke growing concern and dissatisfaction. Several residents recount an initial period when the property felt clean, quiet, and well run. They point to well-kept units, a safe-looking pool area, and a team in the office that could be exceptionally helpful - one staff member named Arlyn, in particular, is singled out for being responsive and communicative. In these early days, delivery of apartments was clean and in good condition, and minor issues were handled promptly, earning a solid five-star impression from some tenants who valued the calm and the straightforward service they received.

However, over time a sharp shift appears in the feedback, largely tied to changes in the office staff. A number of long-term residents describe the period after a staff replacement as the tipping point: security seems to erode, the overall sense of peace dissolves, and trash becomes a visible and persistent problem - often described as spreading even to dog waste. The concerns aren't merely about aesthetics; there are mentions of real safety incidents, including gunshots and vandalism, with multiple reports of cars having their windows broken. For anyone prioritizing safety and quiet, these accounts strongly signal that the environment had deteriorated significantly.

Communication and respond-to-residents dynamics emerge as a central theme in many reviews. Several residents complain that they cannot meet with the office manager because the staff are "too busy to listen." Complaints about noisy neighbors, especially those who speak Spanish, are said to be met with personal take-backs such as threats to terminate a lease. In some instances, residents report that concerns are dismissed if they don't speak Spanish, with staff allegedly speaking about complaints in Spanish in front of the complainants. In short, the relationship between residents and management is described by some as strained, with frustrations mounting over what is perceived as unhelpful, unresponsive, or even rude service. The sentiment ranges from disappointment to outright distrust of how issues are handled, including risks to lease security and general fairness.

The experience of fees and charges is another recurring thread. Several reviews depict a climate in which "they will charge you for everything." Residents report money-order fees, credit-card charges, and charges for trash-related services or mail-in trash pickup - often described as an admin-driven mechanism to extract additional funds from tenants. A particularly common gripe concerns a trash valet fee, but even seemingly ordinary actions like leaving a piece of mail are described as potentially triggering fines, with claims that management can threaten leases or pursue eviction. Water billing, too, is cited as a source of confusion or disagreement, and maintenance requests, once straightforward, are portrayed as increasingly slow to address, especially after changes in management.

Amenities and daily living conditions are mixed as well. On the plus side, some reviews remark that the property is spacious, with attractive layouts and large master bathrooms, offering good value for the rent in terms of square footage. The maintenance staff is praised by at least one resident for being quick to respond (a maintenance professional named Robert is named with appreciation). But these positives sit uneasily beside the complaints about parking scarcity and the lack of kid-friendly amenities. Parking is frequently described as insufficient for the number of residents, and the property's recreational options - such as the basketball court and the pool - are sometimes available only on the management's terms. The pool's irregular hours and the reported absence of a dedicated playground contribute to a sense that the property's once-family-friendly appeal has dwindled.

Safety concerns occupy a prominent place in the narratives. Multiple accounts reference a lack of security, ongoing gunfire, and car thefts, with residents noting that the complex offers little warning or reassurance. Some reviews explicitly advise potential renters that this is not a place where they can expect consistent safety or immediate police involvement, describing a pattern of crime that undermines the sense of peace that drew tenants in the first place. One reviewer even highlights that staff made a stark recommendation to bring anti-theft devices for vehicles, underscoring a perceived mismatch between the risk residents feel and the measures management reportedly takes.

Amid all the critique, there are glimmers of personal experience that illuminate the human side of living there. A few residents acknowledge that the complex can be nice - the layouts, the space, and the general ambience when issues are handled well - yet these positives are repeatedly tempered by the management's performance. There are also anecdotes of specific, positive interactions with maintenance personnel who respond promptly, suggesting that not every experience is uniformly negative. Still, the overall weight of testimony leans toward a picture of a once-satisfactory property that has shifted toward ongoing friction, friction that centers on communication gaps, rising fees, and real concerns about security, cleanliness, and the daily feel of living in the community.

In the most pointed accounts, residents describe personal encounters that reveal deeper frustrations and a sense of being unheard. One tenant recounts an emergency where the office would not assist with retrieving a key, even after verification of identity and authority, and another notes the staff's decision to close early, leaving them stranded and without essential access. There are also strong statements about staff behavior, including references to rudeness, unprofessionalism, and even threats of violence. One account culminates in a plan to file a formal complaint, underscoring how a single stressful moment can crystallize a broader dissatisfaction with how the property is managed and how residents are treated.

Taken together, the reviews paint a nuanced, albeit uneven, portrait of this condo community. The place can be spacious, reasonably well maintained in parts, and homey for some residents who value the layouts and the occasional responsive maintenance touch. Yet the overarching experience for many others is colored by concerns about safety, cleanliness, and the administrative approach of the office. Parking and amenities are a recurring friction point, and the combination of language barriers, perceived unresponsiveness, and escalating fees contributes to a sense that the operation has grown distant from the needs and concerns of its residents. For anyone considering moving in, these perspectives suggest weighing the importance of security, clear and respectful communication, and predictable costs against the appeal of space, quiet, and the potential for a well-kept unit - an assessment that may tip decisively depending on which factors matter most to you.

This part of Louisville, Kentucky offers a variety of amenities and services that cater to the needs of seniors. There are several restaurants nearby, including Roosters and Cracker Barrel, as well as pharmacies like Walgreens and Kroger Pharmacy for convenient access to medications. For healthcare, there are multiple physicians' offices such as Pediatric Associates of Louisville and Norton Community Medical Associates in close proximity. Additionally, there are parks like Buechel Park for outdoor recreation and St Martha Parish for spiritual fulfillment. The area is also conveniently located near Baptist Health Louisville hospitals for any medical emergencies. Overall, this part of Louisville provides a mix of dining options, healthcare facilities, recreational spaces, places of worship, cafes, hospitals, theaters, and transportation services for seniors to enjoy a comfortable and convenient lifestyle.

Restaurants

• Roosters (1.5 miles)
• McDonald's (1.6 miles)
• Raising Cane's Chicken Fingers (2.8 miles)
• Cracker Barrel (3 miles)
• Chick-Fil-A (3.3 miles)
• Bud's Tavern (3.3 miles)
• KFC (3.4 miles)

Physicians

• HearingLife (1.8 miles)
• Pediatric Associates of Louisville (2 miles)
• Dr. Kevin Snipes & Associates (2.7 miles)
• Norton Community Medical Associates - Fern Creek (2.7 miles)
• Orthopedic & Sports Specialists (2.7 miles)
• Baptist Medical Associates (2.8 miles)
• Norton Community Medical Associates - Okolona (2.9 miles)

Pharmacies

• Valu Market (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Kroger Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Buechel Park (2 miles)
• Charlie Vettiner Park (3.9 miles)
• Des Pres Park (4.1 miles)
• Community Park (6.1 miles)
• Broad Run Park (6.2 miles)

Places of Worship

• St Martha Parish (2.7 miles)
• Bethany UCC (5 miles)
• St Luke Catholic Church (5 miles)

Cafes

• Panera Bread (3.3 miles)
• Panera Bread (5.8 miles)

Hospitals

• Baptist Health Louisville Labor & Delivery (5.1 miles)
• Baptist Health Louisville (5.1 miles)
• Baptist Hospital East Park Tower (5.1 miles)
• Baptist Hospital East Surgery (5.1 miles)
• 3 East Olop (5.6 miles)

Theaters

• Cinemark Mall St Matthews and XD (5.7 miles)

Transportation

• TSA Pre️ (6.1 miles)
• SDF Arrivals (6.1 miles)
• Security Checkpoint (6.1 miles)
• Louisville Muhammad Ali International Airport (SDF) (6.1 miles)