Westminster Terrace

Pros

• The staff at Presbyterian Homes Westminster always greet visitors warmly and remember their names, creating a welcoming environment for families.
• Visitors appreciate the hassle-free experience of visiting their grandfather, feeling supported and cared for by the staff.
• The facility provides a variety of activities, ensuring residents have opportunities for engagement, even if some are unable to participate fully.
• Residents enjoy quality interactions with family members during visits, such as short walks and games, enhancing their overall well-being.
• The communication from social services is reassuring, indicating that concerns will be addressed promptly and with care.

Cons

• The social services at Presbyterian Homes Westminster did not ensure that the aunt was sitting up for a while, raising concerns about her care.
• There has been a turnover of nurses, with many coming from an agency, which may affect the quality of care.
• The presence of COVID cases in the facility adds to concerns about safety and care standards.
• Although the staff assured that requests would be catered to, there is skepticism given the circumstances.
• The aunt is unable to participate in activities due to her condition, leading to feelings of isolation as she mostly watches TV instead.
• There seems to be a lack of direct communication or involvement from family members regarding the conditions within the building, since one family member never got to visit it themselves.

Review

Presbyterian Homes Westminster has become an integral setting for the care of both my aunt and grandfather, and my experiences with the facility have illuminated various aspects of its operations, including the challenges they face and the strengths they exhibit. My primary concern regarding my aunt's care stems from some issues related to her daily sitting arrangements. During a conversation with social services about her well-being, it was brought to my attention that she had not been adequately assisted in sitting up for periods of time. This raised red flags regarding her comfort and care standards within the facility.

In addressing this concern, I plan to follow up with the floor nurse manager to ensure that my requests are appropriately prioritized. It’s important to me that the staff recognizes these needs amidst what appears to be a significant turnover of nurses at the center—many being agency staff filling in due to staffing shortages exacerbated by COVID-19 complications. While it is understandable that healthcare professionals are experiencing increased demands during these challenging times, I emphasized that consistent care plans must be adhered to for residents like my aunt. Thankfully, when I spoke with social services, they assured me that my concerns would be taken into consideration moving forward.

Despite these challenges, I am reassured knowing that there was thorough vetting before deciding on this particular home for my aunt. She was accepted as Medicaid pending and paperwork was handled smoothly by their staff, demonstrating a level of support for families navigating complex financial situations during challenging times in healthcare access. Although I have yet to visit the building personally due to various constraints, regular telephone conversations with other family members have kept me informed about how well she is doing overall. My wife has expressed satisfaction with how things are managed and communicated at Presbyterian Homes Westminster.

Activities offered at the facility seem robust; however, it’s evident that my aunt's current physical condition limits her ability to join in on these group engagements. Instead, she finds joy in watching television or reading books that I bring over whenever I visit. Additionally, sending snacks along when delivering packages provides her little bursts of happiness during her day-to-day routine—reminders from home which foster connection amid an otherwise institutional atmosphere.

On another note, visiting my grandfather has consistently been a hassle-free experience compared to navigating some concerns surrounding my aunt's stay. Each time we go — often accompanied by my brother — we find ourselves welcomed warmly by the staff who have made a conscious effort to remember our names and recognize us by face after only a couple of visits. This personal touch adds depth to our experience; it feels like more than just casual visits but rather connections cultivated through shared moments.

During our visits with grandpa, we indulge in activities he enjoys such as taking short walks around his floor and playing games like pool—an activity he particularly loves observing us engage in. This not only allows him light exercise but also fosters wholesome interactions filled with laughter and joy. Post-walks on the balcony allow us moments of fresh air together while catching up on family news brings warmth into our exchanges during those precious visiting hours before returning him safely back to his room.

Through both experiences dealing with my aunt and grandfather at Presbyterian Homes Westminster, it is clear there are multifaceted dynamics at play—some enriching while others necessitate careful oversight especially concerning care quality consistency amid staffing challenges created by recent global health crises. It is imperative moving forward that concerns are actively voiced—ensuring residents receive dignified treatment while providing families peace of mind as loved ones navigate life within assisted living facilities like Westminster.

Parks

• Buechel Park (0.7 miles)
• Des Pres Park (3 miles)
• Community Park (4.6 miles)
• Cherokee Park (4.6 miles)
• Charlie Vettiner Park (4.9 miles)

Physicians

• Baptist Medical Associates (0.9 miles)
• Strickland Cox & Assoc (1.6 miles)
• Dr Pamela Asseff DDS, PSC. General & Cosmetic Dentistry (1.9 miles)
• Advanced ENT & Allergy (2.3 miles)
• The LASIK Vision Institute (2.8 miles)
• Community Medical Associates (2.8 miles)
• KentuckyOne Health Medical Center Cardiologists (3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Kroger Pharmacy (1.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)

Places of Worship

• St Martha Parish (1 miles)
• Holy Trinity Catholic Church (5.1 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• KFC (1.6 miles)
• McDonald's (2.3 miles)
• Roosters (2.7 miles)
• Cattlemans Road House (2.9 miles)
• McDonald's (2.9 miles)
• Rafferty's (2.9 miles)

Hospitals

• Baptist Health Louisville Labor & Delivery (3.4 miles)
• Baptist Health Louisville (3.4 miles)
• Baptist Hospital East Park Tower (3.4 miles)
• Baptist Hospital East Surgery (3.4 miles)
• 3 East Olop (3.9 miles)

Theaters

• Cinemark Mall St Matthews and XD (4.2 miles)

Cafes

• Panera Bread (4.2 miles)
• Heine Brothers' - Longest Ave in the Highlands (4.9 miles)
• Fante's Coffee (4.9 miles)
• Panera Bread (5.1 miles)

Transportation

• TSA Pre️ (5.1 miles)
• SDF Arrivals (5.1 miles)
• Security Checkpoint (5.1 miles)
• Louisville Muhammad Ali International Airport (SDF) (5.1 miles)