Saint Raphael Home Care Inc

Pros

• The staff are polite and caring.
• They do a great job at the facility.
• The home health workers have been helpful.
• Clients have been using their services for several years.

Cons

• The agency provides absolutely horrible services and horrible customer service.
• People should beware of this agency.
• The office is often confused, with schedule changes.
• They are not willing to help their patients at all and are all about the funds.

Review

Absolutely horrible services and horrible customer service are the strongest notes in one end of the evaluation of this agency. The reviewer is blunt about their experience, urging readers to beware of the agency and painting a picture of care and responsiveness that falls far short of expectations. The opening lines set a warning tone, suggesting that any potential client should proceed with caution and be aware of what the reviewer perceives as systemic problems in how the organization operates.

Against that stark warning, there is a counterpoint in the same set of remarks. The reviewer also notes that the staff are polite and caring, and that they do a great job at the facility. This contrast hints at a disparity between the bedside or in-home care that patients receive from the workers themselves and the administrative or organizational backbone that supports those services. In other words, the people delivering care are seen in a positive light even as the overall experience with the agency's operations is described as troubling.

The reviewer adds the detail that they have used the agency's services for about four years, signaling a long-standing engagement that makes the criticisms more meaningful. They point to the office as being often confused, with schedule changes and other administrative hiccups. This suggests a pattern where administrative processes - scheduling, communications, perhaps intake or billing - are not consistent or reliable, even though the day-to-day care by frontline staff might still be competent or compassionate.

Despite the organizational frustrations, the home health workers themselves are described as helpful. This line of the account reinforces the sense that the care staff, when present and actively engaged with patients, can provide meaningful support and assistance. It underscores a common reality in health care where the quality of hands-on care from nurses, aides, or therapists can be solid even when the system that surrounds that care is plagued by logistical issues.

Towards the end, the reviewer delivers a stark accusation about motivation: that the agency is not willing to help their patients and is driven by funds rather than patient welfare. The sentiment is explicit enough to leave little room for ambiguity about perceived priorities. The statement that the agency is "all about the funds and nothing more" crystallizes the frustration with what the reviewer believes to be a profit-driven approach at the expense of patient needs.

Given this combination of experiences, the reviewer concludes with a clear personal stance: they would not use the agency again and would instead seek out a new place. The mixed message - polite, caring staff delivering useful in-home care on the one hand, and a problematic, unreliable administrative core with alleged financial motives on the other - leaves potential clients with a cautious, divided impression.

Taken together, the collection of remarks presents a nuanced portrait. On one axis, the frontline caregivers earn praise for their kindness and competence, suggesting that the actual care and patient interaction can be meaningful and supportive. On the other axis, administrative chaos and perceived misaligned incentives cast a shadow over the overall experience, eroding trust in the organization as a whole. This combination can create a frustrating pattern: patients receive good hands-on care from personnel they can rely on, even as they deal with scheduling confusion, inconsistent office communication, and a perception that business concerns overshadow patient welfare.

This part of Wichita, Kansas offers a convenient and accessible location for senior living. With multiple pharmacies nearby such as Walgreens and Consumer's Pharmacy, obtaining medication is both easy and efficient. There are also several reputable physicians and hospitals in close proximity, including the Center For Internal Medicine and Via Christi Hospital On St Francis. Residents can enjoy a variety of dining options at restaurants like Connie's Mexico Cafe and The Monarch, as well as grab a coffee at Starbucks or Leslie Coffee Co. Additionally, there are places of worship for spiritual fulfillment, theaters for entertainment like Regal Warren Old Town, and parks such as College Hill Park for outdoor recreation. Overall, this area provides a range of amenities to cater to the needs and interests of seniors looking to reside in Wichita.

Pharmacies

• Walgreens (0.8 miles)
• Consumer's Pharmacy (1.3 miles)
• Community Pharmacy (1.5 miles)
• Preston Pharmacy (1.9 miles)
• Barney's Deep Discount Drugs (2.1 miles)
• Gibson Wholesale Co. (2.1 miles)
• Barney's Pharmacy (2.1 miles)

Cafes

• Starbucks (0.8 miles)
• Leslie Coffee Co. (2.3 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.6 miles)

Restaurants

• Connie's Mexico Cafe (0.9 miles)
• Braum's (1.1 miles)
• Old Chicago (2.2 miles)
• Braum's (2.2 miles)
• Blue Fin Sake Bar (2.3 miles)
• Taco Rio (2.3 miles)
• The Monarch (2.3 miles)

Physicians

• Center For Internal Medicine (1.2 miles)
• Kansas Vascular Access Center (1.4 miles)
• Wichita Nephrology GRP (1.6 miles)
• Wichita Surgical Specialists PA (1.6 miles)
• Cancer Center of Kansas (1.6 miles)
• Plastic Surgical Specialists: Dr Vanessa Voge (1.6 miles)
• Ascension Medical Group Via Christi on North St Francis (1.6 miles)

Hospitals

• Via Christi Hospital On St Francis (1.5 miles)
• Via Christi Clinic on Emporia (1.6 miles)
• Hospital of Hope International (2.3 miles)
• Wesley Rehab (4.9 miles)

Places of Worship

• Chapel of the Sorrowful Mother (1.5 miles)
• Galilee Church of God in Christ (1.9 miles)
• World Impact (3.2 miles)
• Blessed Sacrament Catholic Church (3.8 miles)
• Saint Marks Church of God in Christ (3.9 miles)

Theaters

• Regal Warren Old Town (2.1 miles)

Parks

• College Hill Park (3.9 miles)
• Edgemoor Park (4.5 miles)
• Herman Hill Park (4.8 miles)