Homewatch Caregivers of Overland Park

Pros

• Caregivers were well trained and very competent.
• One of the caregivers, who came four days a week, was exceptional.
• Doug Peterson and his team found the right level of care and were responsive to questions.
• The schedule was very reliable.
• Administrators are knowledgeable and quick to answer questions and provide resources.
• Caregivers Tina and Z are kind and capable.
• Synergy provided families with peace of mind and a sense of freedom and independence.
• Synergy is a wonderful home care agency that truly cares about clients and caregivers.
• Synergy staff are helpful in ensuring clients receive the needed care.

Cons

• They claimed the care workers lacked adequate training and slept on the job.
• Night-time assistance required waking a family member, which was unsatisfactory.
• They felt the service was overpriced and money was wasted.
• Requests to have preferred staff come more often were ignored.
• The booking staff did not follow through on commitments.
• They would not recommend Synergy to others until improvements were seen.
• Communication was unresponsive and unprofessional after a caregiver's accident, leaving them without warning.

Review

Synergy HomeCare appears in a wide range of experiences as a company that aims to personalize in-home care for seniors, including those dealing with dementia, transitions from hospital stays, and the desire to preserve independence at home. Across multiple stories, families describe a continuum of care that centers on the comfort of staying in one's own space, with trained caregivers who can be scheduled around the client's needs. The overarching theme is a willingness to tailor services to the individual, whether that means 24/7 coverage, part-time support, or a temporary arrangement while other living options are being explored.

In one common scenario, Synergy was brought in during a difficult transition: a husband returning home from a nursing facility after a hospital stay and slipping into depression. A friend's recommendation led to a meeting with Doug Peterson, who helped lay out a plan for caregivers to come to the home around the clock. The caregivers quickly distinguished themselves by being well trained and capable, with one person in particular standing out as exceptional even among several competent providers. This allowed the family to adjust the level of care over time, eventually scaling back to a four-day-a-week schedule before discontinuing again when the need changed. When the need resurfaced years later, the family found the service again to be responsive and reliable, underscoring the company's ability to maintain quality across different periods of care.

Other testimonials emphasize the administrative side of Synergy, praising the ownership and management for their accessibility and responsiveness. Families note that the schedule was dependable and that the staff - across various roles - was knowledgeable, quick to answer questions, and provided helpful resources. Specific caregivers receive warm mentions for their kindness and capability, with phrases like "peace of mind" and "independence" appearing as core benefits of having Synergy in the home. The sense that Synergy truly cares about both clients and caregivers percolates through these accounts, painting the company as a reliable partner in ongoing home health support.

Several reviews highlight dementia and long-term memory care as a particular strength, with caregivers who bring experience and interests that align with family members. The transition can be smoother when the company works to match a caregiver's background with the client's preferences, reducing anxiety and improving consistency. Families describe how Synergy served as a bridge while more formal arrangements - such as assisted living - were being planned. In some cases, the care extended to multiple family members, including aunts and fathers, with gratitude for the ability to keep a loved one in their home longer than might have otherwise been possible.

From a caregiver's perspective, the company's impact goes beyond client outcomes to include how Synergy supports its staff. One account describes a caregiver who felt welcomed and guided throughout the early stages of employment, with the company "walking them through every step" and offering ongoing assistance for questions or concerns. Colleagues who report having a favorite client or a particularly rewarding experience reinforce the sense that Synergy fosters a positive, collaborative environment in which caregivers feel valued and supported. The shared sentiment of a dedicated team that strives to place the right person with the right situation comes up repeatedly as a defining strength.

Yet not every experience is uniformly positive, and several accounts offer an honest, sometimes critical, counterpoint. A long-running family caregiver arrangement notes that, after a personal car accident, communication lapses left the caregiver without guidance or answers for days, an experience described as unprofessional and destabilizing. Another narrative is more pointed: a difficult period with staff who allegedly lacked adequate training and who slept through shifts, forcing family members and even adult children to take on overnight duties. In this view, the cost of care was not matched by the service received, and promises from the booking staff did not translate into effective follow-through. In these cases, the feedback ends with a clear warning not to rely on the service without improvements in training, responsiveness, and accountability.

Against these mixed experiences, some voices are unequivocally positive about the overall impact of Synergy, especially for first-time caregivers and those who stayed long enough to witness continued support. One reviewer describes Synergy as a welcoming place for newcomers to the caregiving profession, with the company guiding them through the process and enabling opportunities to work with diverse clients. The message from this perspective is that, when managed well, Synergy can be a fulfilling place to work and a reliable ally for families seeking in-home care.

Finally, a strong thread across the testimonials is the founder's role and the team's dedication to finding the best possible fit for each situation. Several reviews emphasize the thoughtful approach to matching clients with caregivers, the importance of flexibility in scheduling, and the sense that the company genuinely cares about both clients and caregivers. The concluding sentiment in these accounts is one of appreciation for the care professionals who show up consistently, bring kindness, and help maintain a level of independence that many families deeply value. Doug and his colleagues are repeatedly credited with building a care model that, when well-executed, provides significant peace of mind and reliable, human-centered support for those navigating the challenges of aging and disability at home.

This part of Overland Park, Kansas offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With a selection of reputable restaurants such as Jack Stack Barbecue, Cinzetti's, and Rye, residents can enjoy delicious meals without having to travel far from home. Nearby pharmacies like Hy-Vee Pharmacy and Walgreens provide easy access to medication and healthcare necessities. The area also boasts several parks including Cherokee Park and Nall Hills Park where seniors can enjoy outdoor activities and stay active. For medical needs, there are hospitals like Rehabilitation Hospital of Overland Park and physicians offices such as Allergy & Asthma Care, PA within close proximity. Additionally, cafes like McLain's Market offer a cozy atmosphere for socializing with friends over coffee. Places of worship like Overland Park Christian Church and Good Shepherd Catholic Church provide spiritual enrichment for those seeking religious community. Overall, this part of Overland Park provides a well-rounded environment for seniors looking to live comfortably in their golden years.

Restaurants

• Jack Stack Barbecue - Overland Park (0.3 miles)
• Cinzetti's (0.9 miles)
• Q39 South (1.8 miles)
• Sonic Drive-In (1.8 miles)
• Martin City Pizza & Tap Room - Mission Farms (2.3 miles)
• Rye (2.5 miles)
• K-Macho's Mexican Grill and Cantina (2.5 miles)

Pharmacies

• Hy-Vee Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)

Parks

• Cherokee Park (1 miles)
• Nall Hills Park (1.2 miles)
• Harmon Park (3.2 miles)
• Quivira Park (4 miles)
• Antioch Park (4.1 miles)
• Thomas S. Stoll Dog Park (4.1 miles)
• Gezer Park (4.9 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (1.7 miles)
• Saint Luke's South Hospital (3.2 miles)

Physicians

• Allergy & Asthma Care, PA (1.7 miles)
• Kansas City Allergy & Asthma Associates, P.A. (1.9 miles)
• College Park Specialty Center (2.1 miles)
• Discover Vision Centers in Leawood, Kansas (2.7 miles)
• Village Pediatrics (2.7 miles)
• Kansas City Orthopaedic Institute (2.8 miles)
• Jackson County Pulmonary Medical Group (3.2 miles)

Cafes

• McLain's Market (1.9 miles)
• Brew Haha Coffeehouse (2 miles)
• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Panera Bread (3 miles)
• Black Dog Coffeehouse (3.8 miles)
• Panera Bread (4.9 miles)

Places of Worship

• Overland Park Christian Church (3 miles)
• Good Shepherd Catholic Church (4.6 miles)
• Overland Park Church of Christ (4.6 miles)
• Lenexa Baptist Church (5.3 miles)
• Lord of Life Lutheran Church (5.3 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (4.8 miles)