Home Instead - Overland Park, KS

Pros

• Home Instead is praised for flexible hours and for fitting clients into a schedule that aligns with their needs, reflecting a genuine heart for people.
• Casaundra E. is described as highly professional, supportive, and a major asset to the company.
• Michelle is recognized for her dedication and compassionate care for Raj.
• Brooke's daytime services are described as wonderful, providing reliable support after initial 24/7 care.
• Christy is described as a lovely person who does a great job as a caregiver.
• Pam's care makes the client's mother feel safe and comfortable.
• Dwayne is an awesome care pro who goes above and beyond and is supported by a helpful, adaptable company.
• Mike is described as a guardian angel who goes above and beyond for his mom.
• Ava is sweet, makes clients feel comfortable, and is highly recommended for post-operative support.
• The staff is responsive, punctual, and consistently provides attentive, compassionate care and helpful guidance.
• Home Instead is a true blessing and a game-changer for families, enabling loved ones to stay at home with excellent care.

Cons

• One reviewer claimed Home Instead is a terrible company that does not care about loved ones, citing negligent medication handling and poor communication.
• A reviewer stated care coordinators will not respond to feedback or ensure the necessary support for loved ones.
• Audra was described as a terrible coordinator who did not care about the mother's wellbeing, with complaints ignored until the owner intervened.
• A reviewer warned that most caregivers will not treat loved ones properly and some even steal from them.
• Another reviewer urged avoiding the company altogether and said they would rate it zero stars.

Review

Across these reviews, Home Instead emerges as a company admired for its caring culture, flexibility, and the genuine heart of the people who work there. Several commenters emphasize that the organization isn't just matching tasks to schedules; it's about fitting a care approach to the person. When someone says they have flexible hours and that the company makes an effort to fit you into the right role and hours, it reflects a broader philosophy: caregivers who truly care about people and a workplace that respects the needs of families. For many, this sense of purpose is a core reason they view Home Instead as a good place to work and a reliable partner for loved ones.

A number of voices speak from long-tenured experience, with one reviewer noting nearly six years of employment and expressing gratitude for the special people they've cared for over that time. This longevity is paired with appreciation for individuals who stood out: Casaundra E. is highlighted as professional, supportive, and a major asset to the company; Stacy B. and Ebony S. are also singled out for their positive contributions. The praise underscores not only the quality of care but the quality of the people delivering it, from managers to caregivers, who collectively help families feel understood and supported.

Similarly, gratitude is directed toward specific caregivers who have become meaningful presences in clients' lives. One reviewer thanks Michelle for her dedication and commitment while caring for a husband, describing her as kind and caring and wishing blessings on her. Another family recounts a multi-week period of 24/7 support after surgery, including in-hospital, rehab, and home care. They highlight Brooke for daytime services and note that all service providers performed well both in clinical settings and at home, leaving them confident they'd engage Home Instead again if the need arose. These statements illustrate how the agency can adapt to intense needs and still maintain high satisfaction with the care experience.

Not every review is unblemished, however. A contrasting perspective depicts Home Instead as a company that failed to meet expectations in a difficult situation - specifically around medication management and caregiver communication for a loved one. The reviewer accuses the care coordinators of not responding to feedback and failing to ensure proper support, going so far as to say that the owner's responses were more excuses than solutions. They even describe Audra as a terrible coordinator who did not appear to care about the mother's wellbeing and imply that concerns were ignored until escalation. This stark critique serves as a reminder that, in some cases, communication and accountability are areas families want to see strengthened.

On the positive side, several reviews celebrate individual caregivers who went above and beyond. Christy is described as a lovely person who did a great job caring for a husband with Alzheimer's, and Pam is praised for making the mother feel safe and comfortable. Dwayne earns praise for going above and beyond and being responsive to needs; Mike is singled out as a guardian angel who makes a tangible difference in daily life. One reviewer notes that a caregiver named Ava was "so sweet" and helped them feel at ease, and another fondly recalls how Ava assisted post-operation, prompting a strong endorsement of her services. The consistency of these kind, proactive caregivers is a recurring thread.

Several entries emphasize the reliability and responsiveness of the office and staff. A reviewer who used Home Instead from out of state describes Ava's post-operative support as highly satisfactory and recommends the agency to others seeking similar help. Another testimony notes that a trusted friend recommended Home Instead as the best agency after vetting several options; caregivers are described as fabulous - on time, well-groomed, kind, attentive, helpful, and knowledgeable - while the office team is praised for responsiveness and clear communication. Together, these accounts stress a seamless collaboration between in-field caregivers and the administrative team.

There are especially poignant moments in the stories of aging loved ones who benefited from consistent, compassionate support. One mother, 101 years old and legally blind, received care from Home Instead in a way that felt almost like family. The caregiver team is described as wonderful people who truly care, to the extent that they helped her stay comfortable and secure, even ensuring she was properly wrapped up for outdoor excursions in cold weather. The family's gratitude is summed up in a heartfelt "a million thanks" to Home Instead and the caring staff who looked after her. In another letter, a family with a loved one facing early-to-mid Alzheimer's notes that the caregivers are kind and compassionate, the office staff are friendly and accommodating, and the overall experience has been highly positive and reassuring.

Across the spectrum of praise and critique, the overarching picture is of a company that often delivers thoughtful, attentive, and dependable in-home care. Families repeatedly commend the caregivers' compassion, reliability, and ability to adapt to changing needs, while also acknowledging that communication and care coordination can falter in challenging moments. The consistent thread is a sense of gratitude for the human connection these caregivers provide, whether through bedside companionship, practical assistance, or the quiet reassurance that someone is looking out for a loved one. In short, Home Instead is remembered by many as a partner that brings warmth, stability, and genuine care into the daily lives of families navigating health and aging challenges.

This part of Overland Park, Kansas offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With a range of restaurants nearby like Sonic Drive-In, Cinzetti's, and Jack Stack Barbecue, residents can enjoy diverse dining options. The proximity to parks such as Cherokee Park and Shawnee Mission Park provides opportunities for outdoor activities and relaxation. Additionally, there are several pharmacies in the area including CVS Pharmacy and Walgreens for easy access to medications and healthcare needs. For medical care, there are reputable physicians' offices like Retina Associates and AdventHealth Medical Group nearby. Places of worship like Overland Park Christian Church are available for spiritual nourishment, while hospitals such as Rehabilitation Hospital of Overland Park ensure quality healthcare services within close reach. Overall, this part of Overland Park offers a well-rounded community with various amenities suitable for senior living.

Restaurants

• Sonic Drive-In (0.3 miles)
• Cinzetti's (1.4 miles)
• Houlihan's (1.6 miles)
• Jack Stack Barbecue - Overland Park (1.7 miles)
• Hayward's Pit Bar-B-Que (1.8 miles)
• BD's Mongolian Grill (1.8 miles)
• McDonald's (1.8 miles)

Parks

• Cherokee Park (0.9 miles)
• Antioch Park (2.7 miles)
• Nall Hills Park (3.1 miles)
• Harmon Park (3.5 miles)
• Thomas S. Stoll Dog Park (4.3 miles)
• Quivira Park (4.4 miles)
• Shawnee Mission Park (4.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Hy-Vee Pharmacy (1.2 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Hy-Vee Pharmacy (2.6 miles)

Cafes

• Panera Bread (1.5 miles)
• Brew Haha Coffeehouse (2.1 miles)
• Black Dog Coffeehouse (2.2 miles)
• Panera Bread (3.2 miles)
• Panera Bread (3.7 miles)
• Filling Station Coffee (3.8 miles)
• McLain's Market (3.8 miles)

Physicians

• Retina Associates (1.7 miles)
• Shawnee Mission Special Addition Birth Center (1.7 miles)
• AdventHealth Medical Group Primary Care at Shawnee Mission (1.8 miles)
• College Park Family Care - Lenexa (1.8 miles)
• Ascentist Aesthetics and Facial Plastics (2.3 miles)
• College Park Specialty Center (2.4 miles)
• Jackson County Pulmonary Medical Group (2.9 miles)

Places of Worship

• Overland Park Christian Church (1.9 miles)
• Good Shepherd Catholic Church (2.7 miles)
• Lenexa Baptist Church (3.8 miles)
• Overland Park Church of Christ (4.7 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (3.6 miles)
• Saint Luke's South Hospital (4.8 miles)

Theaters

• B & B Theatres (4.8 miles)