Hallmark Care Ctr

Pros

• The staff were very accommodating and kind, creating a wonderful environment for loved ones in hospice.
• The staff were consistently kind and friendly to the patient and visiting family, and they explained what they would do before moving him or conducting activities.
• The building was clean during visits, and other residents seemed happy.
• The facility is described as having caring staff, a pleasant environment, and tasty food; one reviewer would send a loved one there without hesitation.
• Accura of Sioux Cty is praised for providing excellent service and the highest level of personal care from Ben and the healthcare team.

Cons

• The place is horrible.
• They treat the residents terribly.
• They shut the resident's cell phone off without informing him.
• They kicked out visitors and tried to block contact.
• They tried to have the visitor removed by the police.
• They claim the resident is confused to manipulate him.
• They have bed bugs.
• The administration and their supporters are described as snakes.

Review

The collection of reviews paints a picture of a facility that inspires fiercely divided opinions. On the one hand, there are accounts that describe a place with caring staff, a comfortable environment for families during hospice, and moments of excellent personal attention. A number of reviewers praise the kindness and thoughtfulness of the caregivers, noting that staff take time to explain what will be done before moving a patient or before activities. Some families speak warmly of the overall atmosphere, even acknowledging that the building is older but kept clean, with a pleasant odor and reasonably tasty meals. In these stories, the staff are described as patient, approachable, and dedicated to the well-being of residents, creating a sense of trust and reassurance for loved ones who visit and participate in care decisions. Hospice services are repeatedly mentioned as a helpful complement, with specific references to Hospice of Siouxland and other healthcare teams that work alongside the facility to support patients and families.

Yet alongside these positive notes, a substantial portion of the reviews casts the facility in a starkly negative light, describing a pattern of neglect, mismanagement, and mistreatment. One reviewer recounts a deeply personal conflict with the administration over visits to a long-time neighbor who is described as the only family member left for a resident with no spouse or children. The account alleges that the resident's cell phone was shut off without notification, effectively cutting off contact with the outside world, and that attempts by the visitor to inform the resident of the shutdown were thwarted by staff who, according to the reviewer, kicked them out of the building. The reviewer claims to have followed guidance from "Long Term Care Embezzlement" and to have contacted the police, because they believed the facility was interfering with a person's lawful right to visitation. The intensity of this grievance conveys a sense of alarm about how residents and their families are treated when access to loved ones is restricted or disputed.

Other reviews amplify concerns about safety and oversight. A particularly alarming claim describes a resident going missing for several hours, with the facility reportedly blaming the resident for leaving alone but also acknowledging that the resident should not have been left unsupervised. The same set of claims includes accusations of bed bugs and general accusations that the facility is more concerned with its reputation and financial image than with resident welfare. The tone in these passages is urgent and accusatory, with language suggesting that staff may be unaware of resident whereabouts or need, and that corrective actions or accountability may be lacking. Taken together, these anecdotes create a portrait of a place where some families feel their loved ones are not protected and where perceived lapses can escalate into formal complaints.

There are also more pointed criticisms directed at the administration. One reviewer characterizes the leadership as a cadre of "snakes," naming Jared, the administrator, and alleging unprofessional behavior such as bringing a personal puppy to work and expecting staff to supervise it during the administrator's outings. The rhetoric here is charged and conveys a sense of distrust toward the leadership and their priorities. This particular thread contrasts sharply with other reviews that focus on the quality of direct care and the interactions with frontline staff, suggesting that the experiences of residents and families may hinge significantly on who is in charge and when.

In the midst of the mixed sentiment, several reviewers share experiences that echo the positive testimonials. They describe excellent, compassionate care, with staff who are responsive, patient, and willing to explain procedures and routines to residents and families alike. Some families emphasize that the facility's day-to-day operations feel organized during visits, with staff who appear genuinely invested in nursing care and comfort. There is a recurring theme that, when interactions go well, residents seem more relaxed, and families feel at ease about their loved ones' daily lives and medical support. These accounts reinforce the idea that there can be a strong, supportive care experience within the same facility, depending on circumstances and personnel on duty.

The narrative also includes endorsements from independent health care teams and home-care partners who speak highly of the services provided. Phrases like "best service and highest level of personal care" and "they deserve 10 stars" appear in praise of specific individuals and teams, highlighting a sense of reliability and professional dedication. References to Ben and his healthcare team, as well as collaborations with outside organizations like Hospice of Siouxland, suggest that when the facility aligns with capable clinicians and effective care coordination, the experience can be exceptionally positive. These testimonials contribute to a broader sense that the facility has the potential to deliver high-quality hospice and nursing care, even if critical voices contend otherwise.

In the end, the collection presents a complex, divided portrait: a facility capable of delivering warm, attentive care and a hospitable environment for families during hospice, but also a place where serious concerns about visitation rights, safety, cleanliness, and administrative conduct have left some residents and families feeling unsettled and distrustful. The strongest takeaways center on inconsistency - between staff kindness and administrative friction, between clean, well-presented rooms and the shocks of alleged policy-driven visits being curtailed, between the reassurance of compassionate day-to-day care and the fear of missing residents or the spread of bed bugs. For those considering this institution, the message is clear: experiences vary widely, and careful, firsthand evaluation - visits at different times, conversations with multiple staff members, and scrutiny of safety and visitation policies - will be essential to understanding how well a given resident's needs might be met.

This part of Sioux City, Iowa, offers a convenient and diverse array of amenities that cater to senior living. With several pharmacies, hospitals, and physicians located within close proximity, accessing healthcare services is easily accessible. Additionally, there are a variety of restaurants and cafes for dining out or grabbing a quick bite to eat. For entertainment options, theaters are nearby for enjoying movies or live performances. Places of worship are also available for spiritual support. Parks provide opportunities for outdoor recreation and relaxation. Overall, this area offers a mix of convenience and leisure activities that would make it a suitable choice for senior living in Sioux City.

Pharmacies

• Leeds Northside Pharmacy (0.1 miles)
• Walmart Pharmacy (0.4 miles)
• Greenville Pharmacy (0.9 miles)
• Shopko Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Greenville Pharmacy (3.1 miles)
• Thompson Dean Drug (3.2 miles)

Hospitals

• Fmc Dialysis Services Midwest Dialysis (0.1 miles)
• Indian Hills Nursing & Rehab (0.7 miles)
• St Luke's College - UnityPoint Health Library (1.9 miles)
• Pierce Street Same Day Surgery (1.9 miles)
• St Luke's Labor And Delivery (2 miles)
• St Luke's Regional Medical Center (2 miles)
• Northwest Iowa Hospital Corporation (2 miles)

Physicians

• Family Health Care-Indian Hills (0.1 miles)
• Family Health Care of Siouxland, Dakota Dunes Clinic (1.7 miles)
• Jones Eye Clinic (1.9 miles)
• Siouxland OBGYN (1.9 miles)
• Tri-State Specialists (1.9 miles)
• David V Wagner (1.9 miles)
• Physician Center 2 (1.9 miles)

Restaurants

• Subway (0.2 miles)
• Pizza Ranch (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Antojitos Cuahutemoc (2 miles)
• Bob Roe's Point After (2.4 miles)
• McDonald's (2.4 miles)
• Minervas Food & Cocktails (2.5 miles)

Cafes

• Scotters Coffee (0.3 miles)
• Pierce Street Coffee Works (2.4 miles)
• Jitters (3.2 miles)

Transportation

• U-Haul Neighborhood Dealer (0.8 miles)
• Siouxland Taxi & Limousine Service (3.2 miles)

Places of Worship

• New Hope Wesleyan Church (1.3 miles)
• Blessed Sacrament Church (1.7 miles)
• The Of Church Of Christ Latter-Day St (2.1 miles)
• Islamic Center of Sioux (2.2 miles)
• St Thomas Orthodox Church (2.7 miles)
• Cathedral of the Epiphany (2.9 miles)
• Augustana Lutheran Church Elca (2.9 miles)

Theaters

• Pirate Cove Theatre (1.9 miles)
• The Sioux City Orpheum (3.1 miles)
• Promenade Cinema 14 (3.2 miles)

Parks

• Bacon Creek Park (3.5 miles)
• Scenic Park Playground (3.9 miles)
• Elk Point Overlook (5 miles)