Osage Rehabilitation & Health

Pros

• The facility has great staff.
• The staff who work with residents are adored by the family.
• The admission process was wonderful, with social worker Chris.
• Mary, the head physical therapist, listened to concerns and designed an aggressive rehab plan to help return home.
• Amy Fisher, the Director of Nursing, is exceptional and has caring, compassionate staff.
• The staff treat residents like their own family members.
• Susan Westervelt in Food Service is awesome.
• Housekeeping staff take time to visit with residents.
• The staff make it work and provide high-quality care.

Cons

• The reviewer describes the facility as the worst they've ever seen.
• The mom experienced call lights that were active for up to 30 minutes.
• She was left at an appointment for hours with nobody by her side.
• The physical therapist is described as the meanest.
• Trillium/Arboerta is described as a horrible company to be a vendor for.
• The reviewer would not recommend the facility.

Review

The experiences at this Trillium/Arboerta facility run a wide spectrum, from sharply negative to deeply positive, with individual stories highlighting both frustration and appreciation. One reviewer described the place as the worst facility they'd ever seen, recounting serious concerns about responsiveness and overall treatment. They reported up to 30-minute call lights and being left at an appointment for hours, lamenting a "meanest physical therapist." That account culminated in a clear warning: "Do NOT recommend" the facility. It's a stark counterpoint to the other voices that speak highly of the same location, underscoring how variable experiences can be within the same organization.

Against that stark warning stands a more hopeful and affirming thread: "Great staff!!" A family with a loved one there emphasizes how meaningful it can be when care teammates show genuine warmth and professionalism. In that account, the staff who work with their father - Amy, Mary, Susan, Marcia, Meghan, and others - are praised for consistently showing kindness and dedication. The writer expresses gratitude for being remembered as someone's Dad, a detail that speaks to the human connection at the heart of caregiving. The tone shifts from frustration to heartfelt appreciation for people who clearly made a difference in that family member's daily experience.

A more detailed, cohesive narrative emerges from a separate positive review that highlights the admission process as a strength. The family notes an exceptionally smooth intake thanks to Social Worker Chris, who asked meticulous questions about their dad's needs and personal preferences. They single out Mary, the head physical therapist, for listening attentively and swiftly designing a robust rehabilitation plan with the goal of returning the patient home. This account also elevates Amy Fisher, the Director of Nursing, describing her team as incredibly caring and compassionate, and notes that the staff treat their father "like they do with their own family members." Additional praise extends to Susan Westervelt in Food Service and even to housekeeping staff who take time to visit with the patient. The overall sentiment is one of a dedicated, multi-department team working together to support the patient and family, even acknowledging that the journey of having a loved one in rehab can be tough, though worth the effort given the level of care observed. The family also mentions driving a long distance - about 70 miles round trip - as a testament to their trust and willingness to make the trip for quality care, and they express their highest rating for the facility.

Yet not every experience aligns with that positive portrayal. Another family member describes a restrictive environment that left them feeling unsettled and frustrated: their mom was not allowed to go out or engage in activities outside the facility, with the reviewer using the phrase "it's like a prison." They contrast this with Nora Springs care center, which apparently allowed more freedom to go out, implying a difference in how patient autonomy and daily routines are managed between facilities. This point highlights a recurring tension in long-term and post-acute care: balancing safety and structure with independence and meaningful activity, and how those decisions are experienced by families and residents.

Taken together, the reviews paint a picture of a facility that can be exceptional in some hands and deeply challenging in others. The strong endorsements celebrate a team that includes caregivers like Amy and Mary and support staff across nursing, food service, and housekeeping, all of whom are credited with making patients feel valued and treated like family. The same set of stories also reminds readers that urgent issues - such as timely response to call lights or respectful engagement during appointments - can mar a family's overall impression. The divergent experiences suggest that outcomes may depend heavily on individual staff interactions, unit-specific cultures, and perhaps the consistency of procedures across shifts.

For families considering care at this location, the narratives underscore the importance of meeting the right people. When Social Worker Chris conducts a careful intake and staff members like Mary devise proactive rehab plans, the results can be transformative, helping patients progress toward their goals and families feel confident in the care path. On the other hand, when responsiveness wanes or restrictions limit a resident's daily activities, the impact on mood, trust, and overall satisfaction can be immediate and lasting. The mix of praise for compassionate, engaged staff and cautionary notes about less responsive care highlights a need for ongoing attention to patient-centered practices, communication, and balancing safety with autonomy.

In the end, the facility presents a dual reality: it can be a place of remarkable staff dedication and compassionate care, yet it can also fall short in areas that matter most to residents and their families. The accounts echo a common truth in care environments: individual experiences are deeply influenced by the people on shift and the pathways of communication that families navigate daily. The hopeful messages about staff who remember a patient's humanity and strive to tailor rehab plans contrast with the more cautionary tales about delays and limitations, forming a nuanced portrait of a facility capable of outstanding care and, at times, hindered by gaps that leave families hoping for better coordination and a more consistently patient-centered approach.

This part of Osage, Iowa offers a peaceful and convenient location for senior living. With multiple places of worship nearby, including Prairie Lakes Church and Trinity Lutheran Church, residents have access to spiritual support. There are also several cafes and restaurants within walking distance such as Taste. By Unc's Cheesecakes and Lucys Lunch Box, providing opportunities for socializing and dining out. In terms of healthcare, the Mitchell County Regional Health Center and Mitchell County Memorial Hospital are easily accessible for medical needs. The proximity of parks like Osage Park Department and Spring Park offer opportunities for outdoor activities and relaxation. Overall, this area provides a comfortable and well-rounded environment for seniors looking to settle down in a welcoming community in Osage, Iowa.

Places of Worship

• Prairie Lakes Church (0.3 miles)
• Trinity Lutheran Church (0.5 miles)
• Prairie Lakes Church (0.5 miles)
• United Church of Christ (0.5 miles)
• New Covenant Fellowship Church (0.6 miles)
• Faith Lutheran Church of Mitchell (0.6 miles)
• Midwest Gospel Ministries (0.8 miles)

Cafes

• Taste. By Unc's Cheesecakes (0.5 miles)
• Kountry Kupboard (0.6 miles)
• Old Central Coffee (0.7 miles)
• The Planet (15.7 miles)
• Aromas (16 miles)

Restaurants

• Lucys Lunch Box (0.5 miles)
• Subway (0.6 miles)
• Mick's Lounge & Grill (0.6 miles)
• Teluwut Grille House & Pub (0.6 miles)
• Mick's Place (0.6 miles)
• Flat Pie & Red Eye (0.6 miles)
• Maxines On Main (0.6 miles)

Theaters

• Watts Theatre (0.6 miles)

Parks

• Osage Park Department (0.6 miles)
• Spring Park (1.1 miles)
• Interstate Park (4.5 miles)
• Halverson Park (7.7 miles)
• Idlewild State Park (8.1 miles)
• Pioneer State Park (8.1 miles)
• Floyd Park (11 miles)

Hospitals

• Mitchell County Regional Health Center (0.9 miles)
• Mitchell County Memorial Hospital (1 miles)
• County of Mitchell (3.1 miles)
• Mitchell County Regional Center (14.1 miles)
• Mercy Dialysis Center (16.1 miles)

Pharmacies

• Prescription Center (0.9 miles)
• Smart Pharmacy by Sterling (1 miles)
• Brower Drug (8.8 miles)
• Main Street Drug - Ia (16 miles)

Physicians

• Coral Gerdts, DPM (0.9 miles)
• Mitchell County Regional Health Center-St Ansgar Clinic (8.8 miles)

Transportation

• U-Haul (1 miles)
• Cedar River Taxidermy (6.9 miles)