Kentucky Ridge

Pros

• The actual living facility was described as very nice.
• The staff appeared to enjoy their time together during lunch.
• The facility had a clear process for scheduling doctor’s appointments.
• Kentucky Ridge offers a room at an affiliated nursing home, providing options for residents needing different levels of care.
• The front desk personnel were communicative about upcoming appointments and deadlines.

Cons

• The facility showed a lack of compassion for the family's personal circumstances and urgency in their situation.
• Staff were dismissive and unresponsive, making residents feel as though they were a burden.
• Emergency call lights frequently went unanswered for excessive periods.
• Medications were consistently administered late or forgotten entirely, requiring residents to remind staff of their schedules.
• The care provided was deemed inadequate, with staff appearing more interested in socializing than attending to residents' needs.
• Families felt that there were no second chances or options offered when care needs changed slightly.
• Overall, the reviews indicate a severe lack of proper support and respect for both residents and their families at the facility.

Review

The experiences shared in the reviews of Kentucky Ridge highlight a concerning pattern of inadequate care and lack of empathy towards residents and their families. One reviewer recounts the distressing situation surrounding their mother-in-law’s admission to the facility, which began with an initial promise of support. The family was informed that as long as she could manage basic personal needs, her residency would be secure, despite her memory issues. However, it became clear that this assurance was not genuine when the facility abruptly demanded her departure just days after a scheduled doctor’s appointment, without prior consultation or consideration for the family's circumstances.

During a vacation, the reviewer received an alarming phone call notifying them that their mother-in-law would need to vacate her room by Friday due to new arrangements at another affiliated nursing home. The timing was particularly difficult for the family because the reviewer’s husband was undergoing a prostate biopsy—a time filled with anxiety and uncertainty about his health. This additional layer of stress compounded their frustration with Kentucky Ridge's disregard for their emotional and logistical struggles during what was already a challenging time.

The sense of urgency imposed by Kentucky Ridge left little room for compassion or understanding regarding the family's situation. Rather than providing options or even simply allowing time to discuss potential solutions with the resident herself, management appeared rigid and unyielding in their stance. This lack of flexibility can make navigating such transitions particularly overwhelming for families trying to balance multiple responsibilities and health concerns simultaneously.

While interacting with staff at Kentucky Ridge, both reviewers noted alarming lapses in professionalism and responsiveness. One described an unsettling encounter where staff members were more focused on socializing among themselves than attending to residents' needs during meal times. On returning from a doctor’s appointment, the reviewer observed employees engrossed in personal phone calls instead of delivering essential care—an observation reflective of broader systemic issues within the facility regarding staff engagement and accountability.

Moreover, reported instances of poor communication revealed deeper deficiencies in patient care at Kentucky Ridge. In one review, complaints arose over delayed responses to emergency call lights that went unanswered for extended periods—up to 15 minutes—which is unacceptable when patients are relying on immediate assistance for urgent matters. These alarming delays illustrate a profound neglect that can put vulnerable individuals at significant risk.

Additionally, medication management was notably subpar; medications were administered inconsistently while residents often had to remind staff about their prescribed schedules. Such oversights not only compromise individual health but also violate fundamental caregiving principles upheld in nursing facilities across various regulatory standards. Despite some aspects of Kentucky Ridge's physical environment being described positively—the living quarters themselves being nice—the glaring inadequacies in care overshadow any aesthetic advantages.

Ultimately, these reviews convey an urgent warning against placing loved ones in Kentucky Ridge based on current experiences recounted by residents’ families: caregivers seem overwhelmed or indifferent towards those they are meant to protect and support at critical times in their lives. The emotional toll inflicted on families dealing with severe health crises cannot be overstated; it reinforces how crucial it is for facilities like Kentucky Ridge to prioritize compassionate care alongside operational efficiency if they hope to truly serve those who depend on them during desperate times.

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• New Life Tabernacle (0.9 miles)
• North Iowa Catholic Youth Community (1.2 miles)
• Fifth Street Church of Christ (1.2 miles)
• Lutheran Services (1.3 miles)
• First United Methodist Church (1.4 miles)
• First Baptist Church (1.5 miles)

Transportation

• K C Cab (0.9 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Budget Truck Rental (1.5 miles)

Restaurants

• Plaza Mexico (0.9 miles)
• Homers Sports Bar & Grille (0.9 miles)
• Sidewinder Lounge (1.1 miles)
• Wendy's (1.1 miles)
• Hardee's (1.3 miles)
• Domino's Pizza (1.5 miles)
• Thai Bistro & Sushi Bar (1.5 miles)

Hospitals

• Mercy Family Care Center (1 miles)
• Mercy Family Healthline (2.1 miles)
• Gerard Treatment Programs (2.6 miles)
• Anchor Family Health Center (3.4 miles)
• MercyOne North Iowa Medical Center West (4.4 miles)
• North Iowa Mercy Health Center - West Campus (4.4 miles)

Pharmacies

• Mercy Family Pharmacies (1.1 miles)
• HyVee Wine and Spirits (1.6 miles)
• Houck Pharmacy (1.8 miles)
• Mercy Family Pharmacies (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3.7 miles)
• MercyOne Westside Pharmacy (4.4 miles)

Physicians

• Wei-Fen Hsu, MD (1.1 miles)
• Mercy Clinic Regency (1.2 miles)
• North Iowa Oral Surgery & Dental Implant Center (1.5 miles)
• Clark & Associates Prosthetics and Orthotics (1.6 miles)
• Craig Carson, OD - Mason City Eye Doctor (1.6 miles)
• Central Park Dentistry - Dyala Aboud DDS (1.6 miles)
• North Iowa Family Health Care PLC (1.7 miles)

Parks

• Prairie Playground (1.3 miles)
• East Park Mason City Ia (1.4 miles)
• Parkers Woods (2.1 miles)
• Mason City Dog Park (2.2 miles)

Cafes

• Suzie-Q Cafe (1.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)