501 South Kentucky Avenue, Mason City, IA 50401
For more information about senior living options: (844) 490-3973
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The team is very well organized and professional. They are great and do a very good job. They seem to have a really organized staff. There is a staff member who answers the phone in one department consistently, so callers are not passed around. The social worker has been very helpful in arranging financing and other tasks. They seem to have adequate parking spaces. The brick-looking building is neat, tidy, and well maintained. They provide amazing staff and care. The hospice care provided was outstanding in the final days.
There was a lack of attention, compassion, and human decency exhibited by the Heritage aide during the final moments of the grandmother's life. The Heritage aide was rude, crass, and uncaring. The reviewer would not recommend the facility. A formal letter of complaint was being drafted to the administrator and the facility's parent company.Heritage Care in Mason City has drawn a wide range of experiences from family members, with praise for its organization and appearance contrasting with serious concerns raised about end-of-life care. The overall impression from some reviewers is one of a facility that is well run on many practical fronts, even if the interior environment has room for improvement. In particular, the team's organizational strengths are frequently highlighted, suggesting a facility that manages day-to-day operations with a clear structure and efficiency.
Several reviewers point to positive, tangible assets that make dealing with the facility easier for families. The outside grounds are described as well-kept and attractive, and the building itself is characterized as brick, neat, and tidy - an appearance that gives a sense of care and maintenance. Inside, there is a sense that the team is organized and coherent in its approach. One caller notes that there is a single department whose staff member answers the phone reliably, helping families avoid being bounced around, which can be a significant source of frustration in a medical setting. The social worker at Heritage is frequently praised for being helpful, particularly in navigating financing and other logistical steps that can otherwise be daunting for families dealing with care decisions and costs.
Beyond organizational notes, there is broad appreciation for the staff and the level of care provided. A review simply stating "Amazing staff and care" underscores that, at least for some residents and families, the team's dedication and capability translate into a high-quality experience. This sentiment reinforces the impression that Heritage Care can deliver compassionate, attentive support when everything is proceeding smoothly, and that the people working there can form strong, positive bonds with residents and their families.
However, not all feedback aligns with that positive tone. A separate account from January 2015 describes a grandmother who was relocated to Heritage and quickly moved into a Hospice Suite, where hospice care in the final days was described as outstanding. The praise here focuses on the quality of end-of-life care, highlighting that the staff and hospice team provided compassionate and effective support during a deeply meaningful and difficult period. Yet, this same review also contains a troubling critique about the care in the final moments, noting a lack of attention, compassion, and human decency by an aide. The reviewer describes this behavior as unacceptable and disturbing, and indicates that a formal letter of complaint is being prepared for the facility's administrator and the parent company. The reviewer makes clear that, because of this experience, they would not recommend Heritage Care.
Taken together, the stories present a facility that can function very well in terms of organization, accessibility, and overall care by many staff members, while also harboring serious concerns about how compassion and bedside manner are demonstrated in critical moments. The positive notes about staffing, responsiveness, and exterior upkeep are counterbalanced by a single, highly negative encounter related to a staff member's behavior at the end of a resident's life. For families considering Heritage Care in Mason City, these reviews suggest that experiences may vary, and it may be important to speak directly with administrators, social workers, and hospice teams about care philosophy, training, and how staff are supported in delivering compassionate end-of-life care.
87 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Care And Rehabilitation Center in Mason City, IA is an assisted living community that offers a wide range of amenities and care services to cater to the needs and preferences of its residents.
The community provides a comfortable and home-like environment with fully furnished accommodations. Residents can enjoy their own private bathrooms and have access to cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. The on-site beauty salon ensures that residents can maintain their personal grooming needs without having to leave the premises.
Transportation is made convenient with community-operated transportation services available, as well as transportation arrangements for non-medical purposes and doctor's appointments. Move-in coordination is also provided to assist residents in settling into their new homes smoothly.
Residents can dine in a restaurant-style dining room where meals are prepared and served by the staff. Special dietary restrictions are accommodated, including diabetes diets, ensuring that residents' nutritional needs are met.
There is a variety of engaging activities available for residents, both within the community and nearby. The fitness room and wellness center offer opportunities for physical fitness programs, while scheduled daily activities and resident-run activities keep them mentally stimulated. Planned day trips allow residents to explore their surroundings, and concierge services are available for added convenience.
The location of Heritage Care And Rehabilitation Center is ideal, with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals all within close proximity. This ensures that residents have easy access to necessary services and recreational opportunities.
In addition to these amenities and conveniences, the care services provided at Heritage Care And Rehabilitation Center ensure that residents receive personalized assistance when needed. There is 24-hour supervision with a call system in place for emergencies. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure proper administration of medications.
Overall, Heritage Care And Rehabilitation Center offers a welcoming and supportive environment where residents can enjoy a comfortable lifestyle and receive the care they need.
Heritage Care And Rehabilitation Center is located at 501 South Kentucky Avenue, Mason City, IA 50401 in Worth County, Iowa
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