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Burgess Home Health/Hospice in Onawa, IA

Burgess Home Health/Hospice is a senior community in Onawa, IA.

Information last verified:

1600 Diamond St, Onawa, IA 51040

To contact a resident: (712) 423-2311

For more information about senior living options: (866) 208-4318

3.4 from 27 reviews
5 stars
15
4 stars
2
3 stars
0
2 stars
0
1 stars
10

Overall Review of Burgess Home Health/Hospice

common 12 reviews mention this

Caregivers are described as kind

Staff members are repeatedly described as kind, professional, and attentive during visits.

Many reviewers describe staff as respectful, friendly, and professional, with care that feels thorough rather than rushed. Several mention being treated with patience and respect, including moments where staff checked in and helped address concerns. A number of reviews also recommend the facility based on positive experiences with staff and medical teams.

differentiator 4 reviews mention this

Communication and follow-through matter

Residents highlight monitoring, clear plans, and getting patients up to speed.

Beyond general kindness, reviewers describe care that includes monitoring and keeping patients informed about what was happening and what the plan was. One reviewer notes that staff were consistently checking in and updating them, while another describes a thorough examination that addressed concerns. A few accounts also emphasize reassurance during stressful visits, including keeping a loved one in the loop.

caveat 2 reviews mention this

Payment rules can delay care

Some reviewers report being asked for payment in full before being seen.

A couple of reviews describe difficulties getting doctor access without paying in full, even when insurance was involved. One account says they were told to pay before seeing the doctor on a weekend, while another describes a similar experience in the emergency setting at night. These reports stand in contrast to other reviews that describe smooth, professional care.

caveat 3 reviews mention this

Wait times and busy shifts frustrate

Some reviews mention long waits or delays when the team felt too busy.

Several reviewers describe moments where they felt care was delayed, including time spent waiting without getting test results. Another review complains about being turned away or not getting the help they needed quickly. There are also accounts that suggest certain staff were overwhelmed, which affected how promptly patients felt helped.

caveat 2 reviews mention this

Day vs. night quality varies

A couple of reviews suggest noticeably different experiences by shift.

One reviewer says the day shift was a poor experience and implies the night shift was better. Another describes being refused care at night despite insurance, including being told to pay in full to see a doctor. Together, these accounts point to inconsistent experiences depending on timing.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Nearby Places of Interest

Hospitals

  • Burgess Health Center (0 miles)
  • Burgess Memorial Hospital Heliport (0 miles)
  • Burgess Family Clinic (7.5 miles)
  • Memorial Community Hospital Corporation (18 miles)
  • Tekamah Chiropractic Center (18.3 miles)
  • Vision Care Clinic (18.7 miles)
  • Burgess Health Center (18.8 miles)

Physicians

  • Family Medicine Clinic PC (0 miles)
  • Burgess Family Clinic (18.5 miles)
  • Maple Valley Mercy Medical Clinic (18.8 miles)
  • Horn Physicians Clinic (18.8 miles)
  • Lyons Medical Clinic (20 miles)

Places of Worship

  • Onawa United Methodist Church (0.2 miles)
  • St John's Catholic Church (0.3 miles)
  • Onawa Evangelical Church (0.3 miles)
  • First Christian Church (0.3 miles)
  • Church of Jesus Christ of Latter Day Saints (0.4 miles)
  • Community of Christ (0.4 miles)
  • Onawa Bible Baptist Church (0.5 miles)

Parks

  • Liberty Park (0.4 miles)
  • Gaukel Park (0.7 miles)
  • Onawa City Park (0.8 miles)
  • Lewis & Clark State Park (3.2 miles)
  • Campground Playground (5.7 miles)
  • Whiting City Park (7.3 miles)
  • Pelican Point State Recreation Area (13.2 miles)

Theaters

  • Iowa Theater (0.4 miles)

Restaurants

  • Bamboo Village Chinese Cafe (0.5 miles)
  • Tug's (0.7 miles)
  • Michaels Dairy & Pizza Inn (0.9 miles)
  • Country Cafe (0.9 miles)
  • Fiesta Brava (1 miles)
  • Subway (1 miles)
  • El Jimador Onawa (1 miles)

Pharmacies

  • Stangel Compounding (0.5 miles)
  • Whiting Family Pharmacy (7.4 miles)
  • Western Iowa Compounding (18.8 miles)
  • Maier Family Pharmacy (18.8 miles)

Cafes

  • Millers' Kitchen (0.5 miles)
  • Francine's Cafe (0.5 miles)
  • Onawa Cafe (0.6 miles)
  • The Fence-Post (15.8 miles)
  • Uncommon Grounds (15.8 miles)
  • Gotta Get Some Coffee (18.5 miles)

Transportation

  • Onawa Municipal Airport (0.8 miles)
  • U-Haul (18.1 miles)

Frequently Asked Questions

Where is Burgess Home Health/Hospice?

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