Hirest Family Services
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1160 Seippel Road, Dubuque, IA 52002
For more information about senior living options: (844) 490-3973
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Some staff members are cool. The food is okay. The facility has an estimated 200 volunteers.
They view the facility as a joke and believe it fails to provide meaningful mental health support or life structure. They report minimal activities - often limited to coloring - and infrequent access to therapists. They feel residents are isolated and housed in a setting that resembles a low-class retirement home. They claim the program can last six months to years without adequate care. They describe chronic communication problems, including no wifi for years and a lack of timely updates from staff. They accuse staff of being substandard, hateful, and of humiliating residents, naming several staff members. They report severe sanitation issues, including bugs and unaddressed unclean conditions. They assert that therapy worsens residents' conditions (e.g., lack of understanding of RAD) and that staff are ineffective.The collection of experiences shared about Hillcrest Residential Care paints a troubling picture of a facility where the promise of mental health support and life structure seems to fall far short in practice. Many reviewers describe a program that feels under-resourced and poorly organized, leaving residents isolated rather than engaged. The core complaint is that what should be a settings that helps people with their mental health ends up being more about sitting in rooms alone, with little access to meaningful therapeutic activity or real opportunities to connect with staff, family, or peers. A recurring refrain is that the facility claims to offer therapy and support, but the reality is that residents rarely, if ever, see a therapist, with at best a single weekly session that many people never experience. The overall impression is that the therapeutic components of the program are either absent or profoundly inconsistent, undermining the very purpose of the residence for individuals seeking help.
Activity and routine seem to be another major bone of contention. Reviewers describe a program that barely provides group activities beyond occasional coloring, offering little in the way of structured life skills or therapeutic engagement. One narrative emphasizes the sense of confinement and monotony, noting that the most that residents do during the day is retreat to their rooms to sleep or otherwise isolate themselves. The lack of a robust, active daily schedule appears to contribute to a feeling of stagnation and neglect, prompting questions about whether the environment is truly designed to support growth, recovery, or lasting improvement. In several accounts, the description of daily life reads as passive and unsatisfying, with a perception that staff are not actively facilitating meaningful routines or progress.
Communication with families and external support networks is another deeply troubling theme. Several reviewers highlight long-standing issues with basic connectivity, including the absence of Wi-Fi for years and a slow uptake of even simple methods for residents to contact loved ones. For families who live far away or in different countries, such as Canada, this creates significant distress, complicating care coordination and the ability to monitor a loved one's well-being. There are multiple references to unanswered emails, lack of timely updates, and unclear information about medical or care decisions, including surgery plans and transfers between locations. The recurring frustration with communication fosters a perception of isolation not just for residents but for families who are trying to participate in and advocate for their relatives' care.
The reviews also highlight serious concerns about the living environment and basic maintenance. Several accounts recount visible signs of neglect, including pest problems and unclean spaces. Descriptions of napkins on the floor, bugs in various forms, and rooms that feel unfinished or poorly cared for contribute to an impression of a facility that struggles with basic upkeep. Such conditions understandably undermine residents' sense of safety and dignity, which are essential for anyone seeking support for mental health or behavioral challenges. The combination of physical disorder and perceived lack of responsive maintenance amplifies worries that the environment may be contributing to, rather than alleviating, distress for those living there.
Allegations of staff conduct and overall program quality add another layer of concern. In a number of accounts, reviewers name specific staff members and describe interactions as humiliating, objectifying, or otherwise disrespectful. There are warnings about substandard care and questionable attitudes among personnel, with some reviewers going so far as to express intent to pursue legal action. These claims cover both general support staff and those involved in therapy or clinical oversight, painting a picture of a workplace where residents may feel disrespected or demeaned rather than supported. The seriousness of these allegations is amplified by mentions of residents experiencing worsened behavioral and emotional issues as a result of the care environment, including implications for families worried about a child's development and safety.
Mental health outcomes, a central concern for any facility of this kind, are depicted as deteriorating in multiple narratives. Reviewers describe situations where the care provided appears not only insufficient but counterproductive, with one account explicitly stating that the facility caused or worsened mental health problems. The sentiment echoed in several comments is a sense of guardrails being removed rather than reinforced - where support structures that should stabilize and help people move forward instead feel absent or damaging. For families and guardians, this paints a stark picture: the risk of continuing to rely on the program may be higher than the benefit, a conclusion they view as reinforced by ongoing communication failures, lack of therapeutic engagement, and troubling living conditions.
Food and basic logistics are also touched upon, with some reviewers noting that while food itself might be described as okay, the larger process of getting things done within the facility is slow and frustrating. The sense of friction and administrative bottlenecks appears across several testimonies, suggesting that even when residents do have needs, the system in place struggles to respond promptly or effectively. Combined with allegations of improper conduct and poor care, these logistical issues contribute to an overall impression of a facility that is not operating in a way that prioritizes residents' well-being or safety.
Taken together, the narratives present a single, consistent thread: Hillcrest Residential Care is described by multiple residents and family members as failing to deliver on its stated mission to help with therapy, life structure, and mental health support. The experiences range from a lack of meaningful engagement and isolation to serious concerns about communication, maintenance, staff conduct, and overall care quality. While some aspects of everyday life - such as basic meals - may be tolerable, the broader picture is of a facility where foundational elements of care, dignity, and active, hopeful treatment are perceived as inadequate or absent. The reviews convey a strong, persistent call for accountability, improved communication, better therapeutic access, more transparent operations, and a safer, more respectful environment for residents who rely on such care during vulnerable moments in their lives.
66 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dubuque Municipal (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hirest Family Services in Dubuque, IA is a premier assisted living community that provides exceptional care and a wide range of amenities for its residents. Our facility boasts air-conditioned apartments that are fully furnished, ensuring a comfortable and cozy living environment.
Our community offers a variety of amenities to enhance the quality of life for our residents. They can unwind and socialize in our beauty salon or gaming room, enjoy their favorite shows on cable or satellite TV in their private accommodations, or explore the small library for some quiet relaxation. For those who like to stay active, we have a fitness room and outdoor spaces where they can exercise or take in the fresh air.
At Hirest Family Services, we prioritize our residents' well-being by providing them with delicious and nutritious meals prepared by our skilled chefs in our restaurant-style dining area. We also accommodate special dietary restrictions to ensure everyone's needs are met.
Our dedicated staff is available around the clock to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents receive their medications on time.
We understand that social engagement is a vital part of senior living, which is why we offer an array of community-sponsored activities, planned day trips, and resident-run activities. Residents have the opportunity to participate in fitness programs, devotional activities offsite, and scheduled daily activities. Concierge services are available to assist residents with any additional needs they may have.
Located conveniently near cafes, parks, pharmacies, physicians' offices restaurants, transportation options, places of worship, and theaters; Hirest Family Services ensures easy access to essential services outside our community.
Choose Hirest Family Services as your loved one's trusted assisted living community in Dubuque, IA where they will receive exceptional care in an inviting and vibrant environment.
This part of Dubuque, Iowa offers a variety of amenities and services that may be appealing to seniors looking for a vibrant community to call home. With multiple pharmacies nearby, accessing necessary medications and healthcare supplies is convenient. In addition, there are several reputable physicians' offices in close proximity for medical care needs. The area also boasts beautiful parks, providing opportunities for leisurely strolls and enjoying the outdoors. A variety of dining options are available, ensuring a diverse culinary experience. Nearby theaters offer entertainment options, while places of worship cater to spiritual needs. Transportation services are easily accessible for getting around the city. Overall, this neighborhood provides a well-rounded living environment with access to essential services for seniors looking to settle in Dubuque.
Hirest Family Services is located at 1160 Seippel Road, Dubuque, IA 52002 in Dubuque County, Iowa
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