Cass County Memorial Hospital in Atlantic, IA

Pros

• They are very nice and very helpful.
• They are very professional and kind, delivering timely care.
• Everyone is friendly and professional, and they accommodate scheduling, blood draws, and comfort.
• Zak provided a very good physical therapy evaluation.
• They are great; they answer all questions and anticipate what patients don't think to ask.
• Nicole is attentive and professional, genuinely caring about comfort and the best treatment.
• The PT department does a great job with a whole-body focus.
• The nurses were prompt and efficient.
• The Cass Health team was friendly, kind, competent, and professional; they made the family comfortable and coached them on baby care.
• Amber is absolutely the best.

Cons

• The PA-C Linda Newsome is very rude and does not care.
• The reviewer felt shamed for not seeing a dentist and experienced inadequate care, including crying and bleeding, with medication never called in.
• The reviewer reported conflicting diagnoses from doctors A and B about a hernia, leaving them uncertain about whether they have one.
• The reviewer called Cass Health the worst hospital they've been to, recounting a case where urgent care sent their wife home with sepsis and a delayed transfer that could have been fatal.
• The reviewer said there were multiple wrong prescriptions and very bad experiences, advising others not to use Cass Health.
• The appointment was late due to a new computer system, and the reviewer suggested they should communicate when delays occur.

Review

This community is best suited for families prioritizing steady, hospital-based care with standout outpatient therapy, clear communication, and genuinely compassionate staff. The Cass Health network shines for adults who need regular physical therapy, balance and mobility support, post-surgical rehabilitation (notably knee and other orthopedic work), and coordinated services that stay within a single system. It also works well for families seeking timely blood work, imaging, and a care team that explains procedures in accessible terms, with therapists and nurses who are attentive to comfort and results. For a resident who values continuity of care and a team that treats the whole person rather than just a diagnosis, Cass Health proves to be a practical anchor.

At the same time, there are clear reasons to consider alternatives. For anyone whose primary criterion is rapid, decisive urgent or emergency care from a consistently same-day physician group, the experience can be variable. A few reviews flag inconsistent interactions with specific clinicians and some gaps in communication that a family might want to mitigate by seeking other providers or larger metro options for certain diagnoses. Those who live in or near Des Moines or Omaha and want a broader slate of specialists or more established urgent-care pathways may find value in exploring outside Cass Health for certain conditions or when time-to-diagnosis is critical.

The strongest pro-arguments hinge on a therapy-forward model that many families prize. The PT department earns consistent praise for its thorough, whole-body approach, with therapists who listen, tailor exercises, and check pain levels throughout sessions. Repeated testimonials highlight staff who explain why movements matter, provide clear home care guidance, and adjust plans to patient progress. The culture of care extends beyond therapy - patients frequently mention nurses and front-d desk teams who are punctual, courteous, and genuinely focused on comfort and reassurance. This combination - clinical skill coupled with empathetic communication - helps offset the occasional logistical hiccups that arise in any busy medical setting.

Therapy-specific strengths are reinforced by tangible outcomes and broad appeal across age groups. Mothers and fathers note pediatric therapy that makes school-age and younger children feel seen and empowered, while adults experience meaningful improvements in knee rehab and balance training. The roster includes therapists repeatedly identified as excellent - Kathy for guiding personalized plans, Amber for clear explanations and enthusiasm, and Dan and Gary for patient-centered coaching. The overall emphasis on evaluating progress, adapting exercises, and validating pain experiences builds confidence that the effort invested will translate into functional gains, a critical factor for families weighing long-term care plans.

Operational logistics also shape the decision. The experience is frequently described as friendly and efficient: easy pre-check-in, smooth scheduling, and appointments that start on time or with polite explanations when delays occur. Yet a few reviews caution that technical hiccups (like a new computer system) can produce temporary delays, and there are isolated accounts criticizing certain providers. While these are not representative of the whole, they underscore the reality that a family should verify continuity with preferred clinicians and confirm that the specific therapy team aligns with expectations before committing long-term.

In making a choice, families should weigh Cass Health's practical strengths against the few fragilities observed. For those who prize a hospital-based ecosystem where therapy is well-supported, where clinicians explain, adapt, and engage with a gentle, methodical approach, this community offers meaningful value and reliable outcomes. If the priority is rock-solid acute-care certainty, or if a patient requires a broader network of specialists with a track record of consistent care across urgent scenarios, exploring alternatives remains prudent. The prudent path is to identify the therapists and primary providers most aligned with the patient's goals, confirm the cadence of visits, and leverage Cass Health's strengths in rehabilitation while keeping an eye on any provider-specific concerns. In sum, Cass County Memorial Hospital represents a practical, capable option for sustained therapy and coordinated care, backed by a warm, responsive staff - and worth choosing for families who value measurable progress and everyday reliability over the volatility that can accompany more fragmented systems.

Hospitals

• Cass County Memorial Hospital (0 miles)
• Atlantic Medical Center (0 miles)
• Cass County Health System-ER (0.1 miles)
• Allen House (0.7 miles)
• Southwest Iowa Mental Health (1.2 miles)
• Anita Medical Center (12.1 miles)

Pharmacies

• Rex Pharmacy (0.1 miles)
• Walmart Pharmacy (0.3 miles)
• Rex Pharmacy (1.2 miles)
• Anita Clinic Pharmacy (12.1 miles)
• Elk Horn Pharmacy (13.4 miles)

Restaurants

• Oinkers Lounge & Grill (0.2 miles)
• Subway (0.2 miles)
• McDonald's (0.2 miles)
• Burger King (0.2 miles)
• Schwan's (0.2 miles)
• Weitzel's Restaurant & Bar (0.3 miles)
• Farmers Walnut Street Diner (1.1 miles)

Places of Worship

• Southwest District Iowa Conference UMC (0.3 miles)
• Iowa Annual Conference (0.3 miles)
• United Methodist Southwest (0.3 miles)
• New Life Church Cogop (0.5 miles)
• Jehovah's Witnesses (0.6 miles)
• Our Father'S House Ministries (0.7 miles)
• United Church of Christ (0.9 miles)

Transportation

• Troublesome Creek Taxidermy (0.7 miles)
• Dan's Wildlife Creations (1.2 miles)
• U-Haul Neighborhood Dealer (1.6 miles)
• Atlantic Municipal Airport (AIO) (2.8 miles)
• U-Haul Neighborhood Dealer (13.8 miles)

Parks

• Atlantic Parks & Recreation (1.1 miles)
• Atlantic City Park (1.2 miles)
• Sunnyside Park (1.9 miles)
• Old Glory Park (10.4 miles)
• Plow in the Oak (11.7 miles)
• Plow-in-Oak Park (11.8 miles)
• Keystone Park (12 miles)

Cafes

• Bearded Goat Coffee (13 miles)
• Coffeegirl (13.5 miles)

Physicians

• Myrtue Medical Center (13.4 miles)
• Marquardt Russell G PA-C (13.4 miles)
• Griswold Medical Center (13.7 miles)