Miller's Senior Living Community

Pros

• The Waters of Sullivan took excellent care of her, treating her with dignity and respect.
• The staff were caring and attentive from day one.
• Theresa from the business office answered questions with compassion and helped navigate Medicaid.
• The staff never failed to address concerns or answer questions.
• The activity staff are outstanding, offering outings, cookouts, daily exercise, and ice cream socials.
• The staff truly care for their residents, and this is reflected in the happiness of residents and staff.
• The food at Waters of Sullivan is top notch.
• The views from the residents' rooms and the ongoing activities have improved quality of life.

Cons

• The facility is described as atrocious and smelling like raw sewage because the septic system leaks, pumping waste into rainwater drains that lead to a church nearby.
• The administrator is portrayed as a power-hungry person on psych meds who cannot even walk down the hall without sounding exhausted.
• The directors of nursing are accused of not disciplining staff out of fear of being short-staffed, while nurses allegedly give residents the wrong medications and claim they are the correct ones.
• One reviewer calls the place fundamentally bad and not the environment anyone would want for a loved one.
• A reviewer claims staff dumped a sick mother in a room, ignored her when she complained of not being able to breathe, and she ended up in the hospital with pneumonia, high CO2, and edema.
• The head of housekeeping is described as unprofessional, cussing out and belittling a new employee in front of others on the first day.
• A reviewer notes inconsistent care for a step son: meals ordered a day ahead are repeatedly incorrect, there is no diabetic menu, and physical therapy never shows when scheduled.
• Several reviewers explicitly say, "Do not put your loved ones here" and call the place a dump.

Review

The reviews of The Waters of Sullivan present a strikingly polarized portrait. On one end, there are claims of serious problems: a facility described as smelling like raw sewage, with a leaking septic system and a perception that the building's conditions and maintenance reflect poorly on the community it serves. Some reviewers accuse the administration of being power-hungry and out of touch, and they point to neglectful behavior by staff, including nurses who allegedly administer the wrong medications or fail to respond when a resident reports trouble breathing. There are blunt, emphatic statements like "What a dump," and warnings not to bring loved ones there, underscoring a belief that the environment could be unsafe or unsanitary. A few voices even describe experiences where the reviewer had to intervene personally, stay the night, or call emergency services to protect a family member. Taken together, these testimonials sketch a narrative of fear, frustration, and distrust in this location.

In contrast, a substantial subset of reviews speaks to warmth, compassion, and professional care. Several family members recount months or years of positive experiences where their loved ones were treated with dignity and kindness. One reviewer emphasizes that their mother spent the last seven months there and received "wonderful care," with administration, nurses, and CNAs described as "truly exceptional" and consistently attentive to concerns. The sense of trust and gratitude shines through in phrases like "they treated my mother with such care and dignity" and "we cannot thank them enough for everything that they have done for her and for us." These accounts highlight a caregiving culture that prioritizes listening, addressing questions, and ensuring residents feel seen and respected, even in challenging times.

Other reviewers highlight specific staff members who stood out in a positive way. A family member who is a veteran nurse notes the competence and responsiveness of the team from day one, and specifically praises Theresa in the business office for her compassionate guidance and help navigating Medicaid. The message is that the facility can feel both professional and personal, with staff who remember residents' stories and take the time to make families feel supported. Observations about cleanliness and appearance - such as residents being well-groomed, hair brushed, and the absence of odor - are presented as indicators of a well-run environment and attentive housekeeping and caregiving.

Activity and social engagement also appear in positive reviews. One reviewer calls the activity staff the "best around," citing outings, cookouts, daily exercise, and ice cream socials as elements that contribute to a sense of community and well-being. The tone here is celebratory: residents seem happy, staff members smile, and families feel reassured by the visible warmth and engagement in daily life at the facility. Another testimonial emphasizes life quality improvements for a brother and a caregiver's support in making a difficult transition, reinforcing the idea that the Waters of Sullivan can deliver meaningful, joyful experiences for residents and their families.

There are, however, cautions and negative episodes that some reviewers feel compelled to report with emphasis. A few statements describe egregious lapses in care: delayed or ignored complaints, serious medical concerns that were not adequately addressed, and experiences that led to hospitalizations or emergencies. One account uses stark language to convey dissatisfaction and fear for a loved one's safety: "I wish I could give zero stars" and descriptions of neglect that culminated in a hospitalization. Another reviewer singles out a member of the housekeeping leadership for unprofessional conduct, suggesting a culture where staff tensions and inadequate guidance might affect the resident experience. These voices insist that deficiencies exist and should be acknowledged and addressed.

Nevertheless, other reviews reinforce an overarching message of gratitude and high regard for the Waters of Sullivan. A family member expresses appreciation for care that extended to both parents, noting that their father liked everyone and enjoyed his stay, and describing the staff as caring and supportive. One expansive testimony praises the facility as "the best place ever" in terms of value, services, living space, staff kindness, and activities - an endorsement that emphasizes not only care but also the overall quality of life, the scenic views, and the sense of security offered at night. The message here is that, for some families, the Waters of Sullivan represents a life-changing, deeply positive decision, with steadfast support from an entire team.

In sum, the collection of reviews reflects a complex reality: for some residents and families, The Waters of Sullivan provides compassionate, thorough, and life-affirming care, where staff are responsive, patients are treated with dignity, and daily life is infused with engagement and joy. For others, the same institution is a source of distress, with reports of odors, maintenance failures, miscommunications, and safety concerns that deeply shake trust. The variety of experiences underscores how differences in individual encounters, staffing, management, and even specific shifts or departments can shape the perception of care in profound ways. For anyone evaluating this facility, these narratives suggest carefully weighing personal priorities, seeking out recent experiences, and engaging directly with staff to understand how the center currently operates and whether it can meet a loved one's needs and expectations.

Sullivan, Indiana, offers a variety of amenities and services that cater to the needs of seniors living in the area. With several places of worship nearby, including Abundant Grace and Central Baptist Church, individuals can continue their spiritual practices and participate in community activities. The availability of pharmacies such as Walmart Pharmacy and Milburn Pharmacy ensures easy access to medications and healthcare products. Additionally, options for transportation, such as U-Haul Neighborhood Dealer and Enterprise Rent-A-Car, allow for convenient travel around town or to neighboring areas. For medical care, there are reputable hospitals like Mary Sherman Hospital Foundation and Crawford Memorial Hospital within close proximity. Parks like Sullivan City Park offer opportunities for outdoor recreation and leisurely walks. And for social gatherings or a relaxing cup of coffee, cafes like Wabash Coffee House & Antiques provide welcoming spaces to enjoy conversation and delicious beverages. Overall, Sullivan presents a well-rounded environment with essential services that support a comfortable and fulfilling senior lifestyle.

Places of Worship

• Abundant Grace (0.2 miles)
• Central Baptist Church (0.5 miles)
• Sullivan Wesleyan Church (0.6 miles)
• First Assembly of God Church (0.8 miles)
• Calvary Apostolic United Pentecostal Church (1.2 miles)
• Harvest Temple Church of God (1.2 miles)
• Southern Baptist Convention (1.3 miles)

Restaurants

• Burger King (0.4 miles)
• Subway (0.4 miles)
• McDonald's (0.4 miles)
• China Wok (0.4 miles)
• Joe's Italian Food (0.4 miles)
• Henry Bobe's Trattoria Italiano (0.5 miles)
• Hardee's (0.5 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Milburn Pharmacy (0.8 miles)
• Health Mart Pharmacy (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Harmon's Drug Store (12.6 miles)
• Linton Family Pharmacy (14.2 miles)
• CVS Pharmacy (15.3 miles)

Transportation

• U-Haul Neighborhood Dealer (0.5 miles)
• Enterprise Rent-A-Car (0.8 miles)
• Sullivan County Airport (SIV) (1.7 miles)
• U-Haul Neighborhood Dealer (7.4 miles)
• U-Haul Neighborhood Dealer (13.9 miles)
• Indiana Rail Road Co. (14.4 miles)
• U-Haul (17.1 miles)

Hospitals

• Mary Sherman Hospital Foundation (0.5 miles)
• Crawford Memorial Hospital (12.5 miles)
• Greene County General Hospital (14.5 miles)
• Greene County General Hospital (16 miles)

Physicians

• Lakeside Family Medical (0.7 miles)
• Sullivan Family Dentistry (0.8 miles)
• Sullivan Family Practice (0.8 miles)
• Family Practice Associates of Sullivan County (1.7 miles)
• Shelburn Medical Clinic (5.5 miles)
• Purohit Divyesh MD (8.9 miles)
• Carlisle Medical Clinic (10.5 miles)

Parks

• Sullivan City Park (1.3 miles)
• Merom Bluff (8.7 miles)
• Prairie Creek Park (13.1 miles)
• Humphrey Park (15 miles)
• Legion Park (15.4 miles)
• York Township Park (15.6 miles)

Cafes

• Wabash Coffee House & Antiques (12.6 miles)
• Francisco De Borja Coffee (14.3 miles)
• Cup of Joy (17.9 miles)