REM-LNDIANA SILP

Pros

• Dr. Merced and his staff are seriously the BEST!!! Thank you for your services PPHM!
• They have been so great with our pets health care.
• The staff were so accommodating and understanding to make an emergency appointment to see my cat on a Friday.
• They explained what was recommended and were very thorough.
• The 'Comfort Room' was amazing and much appreciated.
• The Receptionist and the Veterinarian was pleasant, informative and compassionate.
• Nicole (Vet Tech)??made it the closest it could have been to me actually having the procedure done at home. I will never forget her, her compassion, empathy and willing to accommodate the entire experience.
• One incredibly hard moment was made to be as respectful and compassionate as possible by this amazing staff.
• They give you TIME to spend with your pet BEFORE AND AFTER.
• Wonderful staff and great prices!
• Affordable spay service, my cat returned happy n healthy thank you.
• Very kind to our dogs, as well as us, and the pricing is good too.

Cons

• They were given incorrect information on the phone and forced to drive back and forth, then waited forever for a simple medication.
• The front desk staff member was rude when addressing their concerns about the piano noise.
• They would not recommend the clinic to anyone not middle or upper class.
• The staff were rude on the phone when trying to cancel appointments and when discussing deposits.
• A receptionist's attitude during a high-cost surgical quote was unprofessional and off-putting.
• They described the staff attitude as one of the worst they've encountered in healthcare.

Review

The collection of experiences people shared paints a portrait of a veterinary practice that elicits very different reactions from different clients. On one hand, Dr. Merced and his team are described by many as exceptionally caring, patient, and deeply compassionate - qualities that shine brightest in the moments that matter most, like saying goodbye to a cherished pet or navigating an emergency with a frightened animal. On the other hand, several reviewers report frustrations with communication, scheduling, and pricing, suggesting that business processes and staff demeanor can sometimes fall short of expectations. Taken together, the feedback presents a clinic that many clients deeply trust for care, but that could benefit from making information clearer and ensuring consistently courteous interactions across the board.

A recurring thread of praise focuses on the human touch around end-of-life care. Families describing the passing of a beloved pet at Preventative Pet Health Michiana often highlight how the staff created a private, soothing environment. Reviews speak of a "comfort room" that felt peaceful, a large couch, comforting music, tissues, and even a jar of chocolates to soften the moment. The team's approach - allowing the family to move at their own pace, offering privacy, and providing time before and after the procedure - leaves a lasting impression of dignity and respect. In particular, one pet owner singled out Nicole, a veterinary technician, for her compassion and empathy, noting that she helped make the process feel as personal and contained as possible, almost like the care could be brought into the home.

Beyond end-of-life care, several clients recount positive experiences with routine visits and medical care. Reviewers describe a friendly, approachable staff who explain procedures clearly and answer questions in a way that reduces fear for both pet and owner. People mention being greeted with kindness at the front desk, with staff who are understanding about a pet's temperament and who strive to get patients in promptly when there are concerns like urinary tract issues or infections. The consistency of "friendly staff" and "kind, informative veterinary teams" comes up repeatedly, with owners noting that regular checkups, vaccinations, and treatments have been handled smoothly and affordably. Several clients emphasize that the pricing is transparent and reasonable, a factor that helps them keep up with routine preventive care.

Emergency and urgent care experiences are another area where the practice earns praise. One client, visiting from out of town, described being accommodated quickly for an emergency appointment for a cat's potential UTI. The team laid out what was recommended, explained procedures thoroughly, and provided reassurance during a stressful situation. This responsiveness, paired with thorough explanations, makes a strong impression on clients who need swift, competent care when an animal is unwell or in distress. The sense of teamwork and readiness to support anxious owners during emergencies appears to be a standout feature for those who have needed urgent attention.

Yet, not every experience with the clinic is glowing. Some reviewers recount frustrations tied to communication and scheduling. One long-standing client described a sequence where mixed information over the phone led to wasted trips and gas, followed by a lengthy checkout process for a medication that was already on shelves. Others criticized the tone of phone interactions or alleged dismissiveness when trying to cancel appointments or address billing matters. There are mentions of deposits required to book future appointments and disagreements about pricing for procedures, including surgeries, where a quoted amount escalated after deposits and some staff responses were interpreted as curt or unhelpful. These accounts suggest inconsistent experiences that can color a client's overall sense of trust and comfort.

The reviews also reveal moments of tension and discomfort in non-clinical spaces connected to the same building. One account describes a public piano area where players were asked to break for a grieving woman who was going through the loss of her cat. The front desk's request was conveyed in a way that the reviewer felt was a bit abrupt, and the overall handling of the situation left them feeling as though they were being told not to be loud rather than being welcomed as part of a shared community space. The reviewer attributed the incident to fatigue or mood rather than malice and emphasized the broader context of a public building with many visitors and activities. This anecdote highlights how frontline staff communications, even when well-intentioned, can become a source of tension when balancing compassionate moments for others with the needs of the general public.

Looking across all these voices, the overarching theme is a clinic with undeniable strengths in compassionate care, patient-centered end-of-life support, and a generally welcoming demeanor from many staff members. The best experiences center on clear explanations, respectful treatment, and the kind of empathy that makes difficult moments a little easier for pets and their families. However, a subset of reviews points to opportunities for improvement: more consistent communication, improved front-desk interactions, and greater pricing transparency to avoid misunderstandings about deposits, wait times, or the cost of procedures. For potential clients, these patterns suggest that while many patients find comfort and excellence here, it's wise to confirm details in advance and to voice questions early to ensure alignment on expectations.

In sum, Preventative Pet Health Michiana appears to be a clinic that many pet owners trust deeply for compassionate care, especially in emotionally charged situations like end-of-life moments or urgent medical concerns. The staff's fondness for animals, their patient explanations, and their willingness to accommodate and support families through tough times shine through in most narratives. At the same time, the mixed reviews about phone communications, scheduling, and pricing remind us that even well-loved practices benefit from ongoing attention to how information is conveyed and how interactions contribute to a sense of fairness and respect for every client. The end result is a community resource that many rely on and appreciate, with clear doors for improvement that could elevate the experience for all who walk through the door.

Restaurants

• Macri's Italian Bakery (0.1 miles)
• The Lauber (0.1 miles)
• Baker's Bar and Grille (0.2 miles)
• South Bend Brew Werks (0.3 miles)
• Fiddler's Hearth (0.3 miles)
• Cambodian Thai (0.4 miles)
• Taco Bell (0.4 miles)

Hospitals

• Memorial Epworth Center (0.2 miles)
• Beacon Children's Hospital (0.5 miles)
• Memorial Hospital (0.5 miles)
• Newbold Philipmemorial Hospital South Bend (0.5 miles)
• Pulmonary Critical Care (0.6 miles)
• Oasb (1.6 miles)
• Allied Physicians Surgery Center (3 miles)

Pharmacies

• Mar-Main Pharmacy (0.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Omnicare Pharmacy (2.4 miles)
• Beacon Home Care (3.2 miles)
• Jewel-Osco Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Howard Park (0.3 miles)
• Mary Gibbard Park (2.7 miles)
• Battell Park (3.2 miles)
• Robert C Beutter Park (3.4 miles)
• Mishawaka River Walk (3.4 miles)

Physicians

• Katelyn Yoder, NP - Beacon Bone and Joint Specialists (0.4 miles)
• South Bend Neurology (0.4 miles)
• Samira H El-Zind MD (0.4 miles)
• Memorial Children's Hospital Pediatric Multi-Specialty (0.4 miles)
• Crystal Neal, NP - Beacon Medical Group Interventional Radiology and Vascular Specialists (0.4 miles)
• Muhammad Aslam, MD - Beacon Medical Group Advanced Cardiovascular Specialists South Bend (0.4 miles)
• Darr & Associates (0.5 miles)

Places of Worship

• Basilica of the Sacred Heart (1.7 miles)
• The Grotto (1.7 miles)
• Islamic Society of Michiana (2.7 miles)

Transportation

• South Bend Station (2.1 miles)

Theaters

• AMC South Bend 16 (3.1 miles)

Cafes

• Starbucks (3.1 miles)