Sugar Grove

Pros

• The staff at Sugar Grove is very friendly and helpful, creating a welcoming environment for residents.
• Residents enjoy a strong sense of community, often engaging with one another in the cafeteria and during activities.
• The hospice care provided at the facility has received high praise from families.
• Many families appreciate the variety of activities offered, noting that their loved ones have made great friends and enjoyed their time at Sugar Grove.
• The facility is clean and well-maintained, contributing to a pleasant living experience for residents.
• Families commend the nursing staff for being patient and attentive to their loved ones' needs.
• Some residents express satisfaction with specific staff members, highlighting their exceptional care and support.
• Overall, many families would recommend Sugar Grove to others searching for assisted living options for their loved ones.

Cons

• The aides at Sugar Grove are perceived as too busy talking to each other instead of assisting the patients, leading to concerns about resident care.
• There are complaints about inadequate cleaning services, with some residents noting that toilets have only been cleaned once in three months.
• Residents expressed dissatisfaction with the food quality and service, citing long waits and undercooked meals.
• Communication from social workers and administrative staff is minimal, leaving families feeling disconnected and unengaged.
• Some families felt that the facility was understaffed for the needs of its residents, leading to delays in response times when assistance was requested.
• There were reports of rude interactions with staff, along with frustrations over unreturned messages and lack of support during critical times.
• The community seemed to be experiencing a transition period, which led to instability and uncertainty regarding staff coverage and services provided.

Review

Sugar Grove has emerged as a mixed bag of experiences for residents and their families. Many have recognized the facility for fostering a sense of community among its residents, which is frequently highlighted by those who appreciate how it encourages social interaction. Some family members noted that their loved ones felt less isolated compared to when they lived alone, with communal spaces like the cafeteria providing opportunities for conversation and shared activities. The kindness shown by various staff members—including nurses, kitchen, and activities coordinators—has also been commended by several reviewers, which contributes positively to the overall atmosphere of the community.

However, amidst this positivity are concerns regarding staffing levels and communication. Several reviews indicated that there seemed to be an insufficient number of aides during peak times, leading to delays in assistance when residents needed help. Instances were reported where calls for help went unanswered for extended periods, particularly during night shifts where a lack of staff rendered emergency buttons ineffective. Such experiences raised alarm about resident safety and timely care. Families expressed frustration over limited engagement from administration staff and social workers, wishing for more proactive outreach rather than having to initiate contact themselves.

Another recurring issue was the quality of meals served at Sugar Grove. While some families acknowledged that the kitchen staff tried hard to accommodate specific dietary needs and requests, complaints about undercooked meals and long waiting times were prevalent. Residents often remarked on the mediocre nature of food served—a sentiment echoed by family members who believed that dietary satisfaction is crucial in such settings. This area was seen as one needing significant improvement alongside general facility updates.

The facility's transition period also seems to weigh heavily on some reviews; Sugar Grove reportedly experienced turnover at key positions such as sales personnel and activities directors around the time certain families were making decisions about placement. This instability appeared to contribute to feelings of unease among prospective residents looking for long-term stability in care environments; some found it challenging to fully trust the level of ongoing support available amid these changes.

Despite these shortcomings in areas like staffing adequacy and meal quality, many families still spoke positively about individual interactions with staff members who genuinely cared about their loved one’s well-being. Many described positive encounters with nurses and maintenance personnel who worked diligently but often seemed stretched thin due to high demand. Such personal connections helped offset some dissatisfaction with broader operational issues within the community.

Conversely, not every experience resonated positively; negative sentiments surfaced concerning inadequate cleaning schedules—some residents shared frustrations over infrequent bathroom cleaning or laundry services being neglected altogether. The opinion that direct oversight of caregiving might benefit from additional training resonated through critical evaluations concerning employee behavior toward patients—specifically pointing out instances where aides occupied themselves with personal conversations instead of attending to resident needs promptly.

Overall, while Sugar Grove does boast commendable aspects such as a warm atmosphere cultivated by its community spirit and caring individuals among its workforce, significant challenges require addressing if it aims for holistic excellence in care provision. Staffing shortages coupled with lapses in attention toward cleanliness standards highlight key areas ripe for enhancement if families are expected to feel confident entrusting their loved ones' care at this facility moving forward.

This part of Plainfield, Indiana offers a convenient and accessible location with a variety of essential amenities nearby. Within a short distance, there are multiple pharmacies such as CVS and Walgreens, providing easy access to medication and healthcare needs. In terms of dining options, there is a selection of restaurants ranging from fast food chains like McDonald's to family-friendly diners like Oasis Diner. For recreational activities, residents can visit nearby parks like Hummel Park or catch a movie at theaters such as AMC Perry Crossing 18. Additionally, medical services are easily accessible with various physicians' offices and hospitals in the vicinity, ensuring quality healthcare for seniors. The proximity to Indianapolis International Airport also provides convenient transportation options for those who enjoy traveling. Overall, this area offers a blend of convenience and amenities that would cater well to seniors looking for a comfortable living environment in Plainfield.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (5.4 miles)
• CVS Pharmacy (5.5 miles)
• Sunnylife Pharma (5.8 miles)
• Walmart Pharmacy (5.9 miles)

Restaurants

• McDonald's (0.9 miles)
• Oasis Diner (1.2 miles)
• Flap Jack Pancake House (1.2 miles)
• Sal's Famous Pizzeria (1.6 miles)
• Sonic Drive-In (2.7 miles)
• White Castle (2.9 miles)
• McDonald's (2.9 miles)

Parks

• Hummel Park (1.7 miles)

Physicians

• The Dermatology Center of Indiana (2.6 miles)
• Indiana Adult & Pediatric Medicine (2.6 miles)
• Plainfield Oral & Maxillofacial Surgery (2.8 miles)
• IU Health Physicians (2.8 miles)
• MyEyeDr (3 miles)
• Pro Scan Imaging (4.9 miles)
• Comprehensive Neurologic Services PC (4.9 miles)

Places of Worship

• Church of Christ at Plainfield (2.6 miles)
• Good Shepherd Baptist Church (6.9 miles)
• Valley Mills Christian (7.4 miles)
• St Ann Catholic Church (8.1 miles)

Hospitals

• Methodist Hospital of Indiana (2.8 miles)
• Hendricks Regional Health (6.6 miles)
• St Francis Hospital & Health Centers (6.6 miles)
• St Francis Hospital & Health Centers St Francis Hospital Mooresvllle (6.6 miles)
• Franciscan Health Moor (6.7 miles)
• IU Health West Hospital Emergency Medicine (7.6 miles)
• Assurance Of Indianapolis (9.9 miles)

Theaters

• AMC Perry Crossing 18 (3.5 miles)
• Hendricks County Fairgrounds (6.2 miles)
• Showtime Cinema (6.7 miles)
• Regal Shiloh Crossing (7 miles)

Cafes

• Panera Bread (3.8 miles)
• Cabin Coffee (5 miles)
• Starbucks (5.7 miles)
• Starbucks (6.3 miles)
• Starbucks (7 miles)

Transportation

• Delta Air Lines Ticket Counter (6.8 miles)
• Indianapolis International Airport (IND) (6.8 miles)
• TSA Screening (6.8 miles)
• Concourse B (6.8 miles)
• Delta Sky Club (6.8 miles)
• Concourse A (6.9 miles)